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“At Jury's Inn in Edinburgh, you pay big and you pay extra for everything.”

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Jurys Inn Edinburgh
Ranked #116 of 150 Hotels in Edinburgh
GreenLeadersBronze level
west bridgewater, ma
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“At Jury's Inn in Edinburgh, you pay big and you pay extra for everything.”
2 of 5 bubbles Reviewed November 3, 2013

Jury’s Inn on Jeffrey Street, Edinburgh

Most of our itinerary was in Ireland as we stayed in wonderful Irish B&Bs and enjoyed the Irish hospitality and care that Irish B&Bs are famous for, including the full Irish breakfasts to start each morning. Jury’s Inn on Jeffrey Street, Edinburgh actually came to our attention in the Ireland Forum as one or more Destination Experts there said they stay at the Jury’s Inn when they are in Edinburgh. So we paid for the pricey Jury’s Inn for 3 nights thinking that we pay for location and quality.

We selected The Jury’s Inn on Jeffrey Street because of its location, and honestly that is the only reason anyone should stay here. It is just across from Waverly train station, and only a short walk to Princes Street and the Royal Mile. After our stay in Edinburgh, we had planned a train to London which was scheduled to leave Waverly Station at 5:00 am, so the proximity of the Jury’s Inn to the station blinded me from considering criteria other than location and then comparing options.

One of the most important reasons anyone visits Edinburgh is to meet and interact with Scottish people, after all, this is Scotland. Two of the three front desk clerks at the Jury’s Inn with whom we spoke were from Central Europe, not Scotland. The one young man born and raised in Scotland had an altogether friendlier and more helpful manner than the others who were just putting in time instead of providing a service for paying customers.

Travelers should know that this is true not only in the Jury’s Inn, but throughout Edinburgh. Unless you carefully plan, you will not meet as many friendly Scottish people as you anticipate. My observation was that service jobs are often filled with young Central Europeans with brusque, sharp manners and sadly they are the people with whom you as a traveler will interact. Their numbers are so great in the service industry that they set an uncomfortable tone throughout the city, as they did at this Jury’s Inn. Had they been properly trained this may not be as much of an issue, but attitude is a hard thing to change, and in such great numbers, the less than friendly tone dominates Edinburgh for the traveler.

The Jury’s Inn on Jeffrey Street is definitely over-priced. A pricey hotel can be understood if it is more than just basic. This is a very basic hotel. Our room “with a view” overlooked the ugly tops of buildings, and the noise at night made sleeping a challenge. Complaining means interacting with the front desk and by now you’ve given up, so you don’t complain and simply tolerate the noise instead of having another miserable experience with the hotel staff.

After you pay your high price for the room, keep your wallet open! The Jury’s Inn wants more money. The high price does not include breakfast or even Wi-Fi or even printing out your train or plane tickets. You pay extra for everything. For printing, you pay by the page. The Jury’s Inn nickles and dimes you for every single thing until you simply give up and pay, pay, pay.
I have visited Edinburgh twice in the past, and my experiences had been magical, so I know the potential that is here. When it comes down to it, it’s my own fault for choosing the Jury’s Inn and confusing pricey for quality. Live and Learn. Here you pay big for a less than mediocre standard.

If possible, next time I will find a place with a Scottish staff and enjoy Edinburgh. After all, I'm visiting Scotland.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moonriverguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, November 11, 2013
Dear moonriverguy,

Thank you for taking the time to leave feedback regarding your stay with us here at Jurys Inn Edinburgh. We appreciate all feedback in order to continue to improve both our service and product.

One thing I personally love about the hospitality industry is that it does, as you say, attract a team from all over Europe and even from all over the world and brings a breadth of culture and experience that all our guests can relate too. I am disappointed that you found the Front Desk team unapproachable as other comments on feedback go as far as to rate them at giving 5 star service of which, we are hugely proud of them for this. Secondly, the Front Desk team would of been more than happy to print the boarding passes complimentary and would of also informed you that we do offer complimentary WiFi by joining our Jurys Rewards scheme, which is also complimentary. Finally, we do also offer rates that include breakfast and all our rates are reviewed daily to ensure we are competitively priced with other Hotels in Edinburgh of a similar standard.

moonriverguy, once again I thank you for your feedback.

With Kind Regards

Richard Pearson
Deputy General Manager


Richard_Pearson@jurysinns.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,701 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Sheffield, United Kingdom
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

We booked this hotel through a super break rail package and was excellent value for money. When we arrived we were very warmly welcomed by the staff and got swift excellent service when checking in, the hotel lobby also looked very nice.

The room's were pretty basic, more of a dated holiday inn but were very clean and no problems for us at all. We were on the fifth floor and faced towards the royal mile which doesn't give a view, we could not hear anything from the train station at all and overall the room was quiet. The only down side is we were woken up several times each night, first by a bunch of drunken girls we think in the hotel themselves and the 2nd by a stagg party walking down the back of the hotel at 3am. This wasn't the hotel's fault but maybe wary on the lower floor you could get some noise.

The breakfast provided a great selection help your self full or continental breakfast, however it did get pretty busy so recommend going down before 9am if possible.

As others have said this hotel has a fantastic location and there is a alley which leads from the back of the hotel right onto the royal mile for easy access.

Room Tip: Quieter rooms to the rear of the hotel and try for a higher floor room.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bikerchica675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, November 10, 2013
Dear Elliekitty,

Thank you for taking the time to leave feedback regarding your recent stay with us here at Jurys Inn Edinburgh.

It was great to read that you enjoyed your stay with us and that you found our breakfast plentiful. At Jurys Inn Edinburgh we understand the importance of our guests Good Night Sleep and have a number of practices in places to ensure this is so. From this, I am disappointed that this was not the case and we shall look at further measures to ensure that external noise does is managed proactively.

Elliekitty, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager


Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 3, 2013

Had a great two night stay with my family. Chosen for its proximity to Waverley Station it turned out to be a basic but clean and comfortable hotel in the city centre. Good value for money for that part of town and a really friendly staff - without exception they were helpful and friendly.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HJF209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeputyGM_JurysInn, Manager at Jurys Inn Edinburgh, responded to this review, November 10, 2013
Dear HJF209,

Thank you for taking the time to leave kind words regarding your experiences with us here at Jurys Inn Edinburgh.

We are always delighted to read when our guests have enjoyed their stay with us. In particular when the teams hospitality is reflected as such on our guests stay.

HJF209, I do hope we can welcome you back to Jurys Inn Edinburgh in the near future.

With Kind Regards

Richard Pearson
Deputy General Manager


Richard_Pearson@jurysinns.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 2, 2013 via mobile

I have just returned home from a 4 night halloween break at the Jury's Inn with my teenage daughter. The hotel is in a fabulous location, just a five minute walk from Waverley Station and 2 minute walk to the royal mile with its abundance of shops and restaurants. The museums, art gallery, greyfriers kirk, the castle, parliament and Holyrood palace are all within easy walking distance ( as long as you have comfy shoes and a warm coat).
The rooms are clean, comfortable and have all amenities you would expect... Tea and coffee facilities, hairdryer etc. There is some noise from the station but it is minimal considering this is a city centre hotel. Breakfast is very pleasant with cereals, toast, bagels, croissants, yogurt, fruit, bacon and egg etc. All were frequently replenished. However the coffee out the machine is vile. There is hot water availale in the machine so i will take my own jar next time. They do serve costa coffees at the bar though.
We had dinner in the bar on our last night and the food was very nice, served piping hot and not very expensive.
One of best things about this hotel for us was the staff, all of them are absolutely lovely!!! They take every opportunity to ensure you are having a pleasant and comfortable stay. I had made a very minor complaint on our first night and the young lady at reception went above and beyond what I had expected to sort it out and it was dealt with right away. I have been a customer service manager for 10 years and can be quite picky about the service I receive as I am so aware of the impact it can have on a business. Travelling as a single parent to city we had never visited before can be very daunting but the staff here are so welcoming, friendly and helpful that I was put at ease almost right away. I can not praise them enough.....Thank you very much for a lovely stay we thoroughly enjoyed it and will be back in the new year.

Stayed October 2013, traveled with family
Helpful?
Thank Ohsomanyquestions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

We went on a Superbreak which included rail travel and 2 nights B and B. Also 1 dinner at Jurys which was fine. Hotel is brilliant as it is a few steps away from the Royal Mile. Staff were really lovely and friendly. Breakfast was the usual but lots of it and self service. The dinner we had was 3 courses and worth about £20 each. Rooms basic but clean, beds comfy. When we ran out of milk we got a bagful sent to the room within minutes. Our 2nd meal was at The Royal Mile as we wanted haggis also good. We did so much whilst we were there but we loved it so much we would go back

Room Tip: Request a high floor on the front overlooking the city
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HopalongNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed November 1, 2013

Excellent value for money. Good rooms, good staff. Very nice dinner in the restaurant. Unlimited breakfast. Comfortable beds. Excellent location for the rail station and airport link. Excellent disabled facilities.

Room Tip: The higher up in the hotel the quieter it will be.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TroggerCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire england
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed October 31, 2013

just returned from a trip to edinburgh stayed at jurys inn. Location was 1st rate and hotel was also very good. Very helpful front desk from start to finish any slight problem and they tried to solve it straight away. Breakfast was very good plenty of choice and if you needed something a bit different they would sort it out for you. I would reccomend this hotel for any tyoe of traveller

Room Tip: We contacted the hotel prior to our visit and requested a high floor as it was less noise
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saxonlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jurys Inn Edinburgh

Property: Jurys Inn Edinburgh
Address: 43 Jeffrey St., Edinburgh EH1 1DH, Scotland
Location: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#11 Green Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Jurys Inn Edinburgh 3*
Number of rooms: 186
Official Description (provided by the hotel):
Jurys Inn Edinburgh is located in the heart of Edinburgh's beautiful Old Town next to the famous Royal Mile and a 2 minute walk from Waverly Train Station. Prince's Street and Edinburgh Castle are a pleasant 10-15 minute walk away. Whether visiting for sight-seeing, shopping or business at the International Conference Centre, choosing Jurys Inn Edinburgh guarantees all your destinations are within easy reach. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. Enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If arriving by car, public car parking is available nearby at Waverley Station car park. The hotel has 186 comfortable bedrooms that can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, flat screen TV with Freeview and Free WiFi. Guests who book directly with us can enjoy Free Premium WiFi, our best price guarantee and can earn points and get rewards with our loyalty programme Jurys Rewards. ... more   less 
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Also Known As:
Jurys Inn Edinburgh Hotel Edinburgh
Jurys Hotel Edinburgh
Edinburgh Jurys Hotel
Jurys Inn Edinburgh Scotland

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