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“Excellent Service”

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Sheraton Grand Hotel & Spa
Ranked #16 of 148 Hotels in Edinburgh
Certificate of Excellence
Scotland
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Excellent Service”
Reviewed April 7, 2007

This is a very good standard of hotel even though you really pay for it. The level of service is, however, very good and staff are very friendly, courteous and noticeably efficient. The standard rooms are spacious, comfortable, excellent showers and nice little touches that appear to be extra in most standard hotels. I like the location although you need to go left when you leave the hotel for the attractions and not right which does lead you to a less desirable area of Edinburgh.
Breakfast is a treat but it should be of you are not on an inclusive rate. (£18 pp!)
The only complaint is the cost of using the thermalsuite/ spa area which is £20 per person for 2.5 hours!! The pool is free for residents and there does not seem to be any control over access to the spa area from the pool area. I think this charge is a complete rip-off as the spa is OK but not fantastic. A range of saunas and steam rooms basically so a little cheeky to charge this extra to the residents. Would recommned this hotel definitely.

  • Liked — Level of service and general comfort levels
  • Disliked — charge for using the spa for hotel residents!!
  • Stayed April 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Linpin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London, UK
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed March 6, 2007

Smart city centre hotel located just off the top end of Princes Street, near Edinburgh Castle.

My room (302) was perfectly adequate: clean, good temperature control, decent pressure in the shower etc etc.

Breakfast was of a high standard and included a good selection of all the usual fare. There's a chef on hand to whip up freshly made egg concoctions... a welcome relief from the congealed scrambled offering which is so common. The restaurant has good views across the plaza to Edinburgh Castle.

On the whole all staff with whom I came into contact were friendly and helpful. One exception: the girl on reception in the morning (7:15am) made me wait for 15 minutes whilst she discussed the possible location of a missing resident with a waiting taxi driver. This was very frustrating as I was in a hurry.

I was staying at the hotel for a conference so unfortunately did not have the time to sample the spa. Conference facilities were fine. Food at the mass catering dinner in the evening (200+ guests) was of a very impressive standard.

Negative point is that the size of the place renders the hotel quite an impersonal place to stay (appreciate that some may see this as an advantage!).

  • Liked — The location
  • Disliked — Waiting at reception for too long
  • Stayed March 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Anna O'D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed February 27, 2007

I stayed here at Feburary 2007 for a weekend spa break and had a lovely stay. I'm surprised that this hotel is not further up the list.

Room was clean, spacious and comfortable. Lovely fluffy, white towels and robes, and big, plump pillows! Tea and coffee making facilities and standard bathroom. We were lucky enough to have a view of the castle as well which was a bonus.

The spa was amazing: an incredibly relaxing experience. Lovely pool and gym.

The location very good: within easy walk of everything.

The service was excellent. All staff were very polite, smiley and helpful.

We didn't eat at the hotel, but had all our meals out. There is a reasonable range of restaurants, and staff were helpful with recommendations.

Drawbacks include:

-It is very expensive
-As an earlier review said: beware of "add-ons"
-Eat out - it's cheaper
-It is a large hotel so you lose the personal touch that you might get with a smaller hotel or guesthouse
-You have to pay to use the spa

  • Liked — Spa
  • Disliked — Price
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank sparklystars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 20, 2007

I booked through the Starwood website deal, £99 per night, room only.

This hotel is very nice inside, it looks good.
The staff are very friendly and polite.
The room is well appointed, clean and comfortable.

We went to Spa, as it looked great in the literature. The spa girl was good enought to tell us that it was Kids Hour and we may want to wait until later before we used the pool. As a hotel guest, you get to use the small pool and showers. If you want the good stuff: the big pool, the steam and sauna rooms, you have to pay £20. Even though you are staying in the hotel! I believe that if you a resident, you do not pay extra to use the facilities. In the end, we did not use the spa, so I cannot comment on the facilities within.

We made a cup of tea in the room. You know how you get a wee packet of biscuits to have with your cup of tea? Not here!
I noticed that there were no biscuits, called reception who said that they do not do complimentary biscuits, but we could purchase a packet from the minibar. Scandal!
I know its a small thing, but it makes a difference.
We went to Sainsburys and bought a packet for 39p.

Location: This hotel is directly across the road from The Usher Hall, The Traverse Theatre, The Royal Lyceum Theatre. It is adjacent to The Filmhouse, and one block away from The Odeon Cinema. There is a Sainsburys Local Supermarket next to the Odeon.
There are plenty of restaurants nearby.

If you get a deal, stay here, but I prefer the Radisson.

  • Liked — Comfort
  • Disliked — Paying extra for biscuits.
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank AndrewWork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lanarkshire
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 29, 2007

Booked Hotel For a relaxing overnight break with some friends. Staff were very friendly, but booking for the group was difficult for some reason the receptionists kept getting the reservation wrong. In the end it was sorted out and we were even given a small gift by way of an apology.

Over all. The hotel itself is ok. Nothing outstanding, then again not too bad either. The room was about as basic as it gets small, clean, had tea and coffee making facilities.. no minibar or biscuits with your tea though! I Had a nice view of the castle from my room.

All in all, the hotel is pretty average, but it's the spa which makes the ratings soar. It's everything you see on the one spa website and more!

With that in mind though... who wants to visit Edinburgh and sit in the room all day anyway!

  • Liked — Spa
  • Stayed November 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank heather47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
belfast, ireland
Level Contributor
92 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed January 28, 2007

Stayed at the Sheraton Grand for a weekend break (Fri-Sun) and the excellent spa makes it the perfect place to unwind...along with Edinburgh's attractions and atmosphere as a city.

The Spa is first class - extremely well equipped, superb staff, clean and well maintained. Small wonder that it has been named Best City Spa by Conde Nast on more than one occasion. It helps to turn this hotel into something a bit more special.

As for the hotel itself, we had a suite on the 7th floor. A little frayed around the edges, to be honest, and with a disappointing bathroom, but no major complaints.

Location of the hotel is excellent, but rooms facing Festival Square can be noisy late at night.....sound proofing not up to scratch perhaps?

Staff at reception very efficient, and the room service breakfast/service can't be faulted.

Where it not for the spa, the Sheraton Grand itself might not score so well. But the combination is hard to beat if you're looking for a relaxing spa weekend in a city rather than rural environment.

Stayed January 2007
Helpful?
5 Thank businesseye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
midlands
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 6, 2007

We stayed at this hotel the weekend before xmas, the hotel is very easy to find, and has its own car park which cost 8 pounds for a 24 hours.

The receptionist was very helpful, and it hotel was massive, the room was nice, could of done with a little updating, the best thing about the whole hotel was the bed it was amazing!!

The breakfast was excellent, and the location was good to.

  • Liked — The huge bed
  • Disliked — The price!!
  • Tips/Secrets — Pay the extra 20 each and go to the spa!
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank naomi99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Hotel & Spa

Property: Sheraton Grand Hotel & Spa
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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