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“The Lap of Luxury”

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Sheraton Grand Hotel & Spa
Ranked #15 of 149 Hotels in Edinburgh
Certificate of Excellence
Inverness, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The Lap of Luxury”
Reviewed August 13, 2014

From the moment we arrived the experience was made memorable by the attitude of your staff. Quite the friendliest and most helpful of any hotel that I have stayed at. An absolute pleasure to deal with. The late check out time was great after a late night in the city. The room was sumptuous, the bathroom decadent. Loved it!!

Parking directions were a bit vague, and getting from the car park to the hotel with luggage was a challenge. Only a minor point but a couple of signs would help

Room Tip: All the rooms are quiet
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (676)
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Saint Louis, Missouri
Level 5 Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 12, 2014

Although the Sheraton in Edinburgh is not cheap, it is great. Large spacious room and a wonderful bath. The location is perfect, we had a castle view. Easy walking on the street in front of the hotel with many restaurants to choose. The bathroom was exceptional and Sheraton beds are hard to beat. If we get back, we will stay here again. Did not try the spa; but it too looked top rate.

Green Features: The hotel is green. We took advantage of offer for extra rewards points not to have linen changed every night.
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank ZWICKtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2014 via mobile

Really friendly, professional and caring staff, excellent breakfast, and very comfortable beds. Loved the strong rain shower too! Overall a very relaxing experience, excellent service definitely recommend to others staying in Edinburgh.

Stayed August 2014
Helpful?
Thank Selenealexia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 9, 2014

We stayed five nights on points so consider this review in those terms. We were there during the Commonwealth Games (diving) and the Fringe Festival which is traditionally a busy time of year. Our check in was excellent and fast. Unfortunately, due to the busy season, we were not upgraded (this seems to be a reoccurring theme at SPG properties these days ...) but non the less, our room was lovely and had great amenities including two bathrobes (many we find only provide one!). Our favourite treat was the Scottish shortbread provided every day both in the lobby and in our room. The concierge was fun and helpful. The location is ok ... walking distance to everything but not in the heart. Great value for points. Would definitely stay again.

Room Tip: The gym is at the far end of the hotel and its a bit of a trek so if you are an avid user, you may w...
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmccormi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, August 11, 2014
Dear Guest
Thank you for taking the time to review your recent stay with us. I am pleased that overall you enjoyed your stay and hope that we can welcome you back when you are next in the city.
Warm regards
Tristan Nesbitt
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City
Level 6 Contributor
115 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 9, 2014

We were very impressed with this hotel. The hotel is very well appointed as you would expect for any facility in this price range.
Our room was very clean and contrary to other reviews, we found the staff very friendly and helpful. Especially Stuart, the concierge.
Funny and engaging. The entire staff was very patient as we learned what to do and where to go in Edinburgh. When arriving in Edinburgh, take the hop on hop off bus tour. (green bus) It's a great way to get an overview of the city. We parked our car in the parking garage next to hotel and it was complimentary. Sometimes the parking charges can surprise you at this downtown hotels!
Also, our internet was free with our room.
We liked this place!

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank gregh53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
Reviewed August 9, 2014

Together with my wife and another couple , one of which was celebrating her Birthday , we had a very nice experience. The service was prompt ,courteous and the food was excellent. I had probably one the tastiest beef burgers I have ever tried and the dessert was incredibly good!

The manager who I met briefly did an excellent job of seeing to our needs and I would highly recommend the Sheraton Restaurant for anyone who would like a nice dinner in a very comfortable environment. I hope these high standards continue. The winner for me was to see the smiles from the staff the whole time we were there. As I for one can not tolerate rude staff. Keep it up guys!

  • Stayed August 2014, traveled as a couple
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, F&B Manager at Sheraton Grand Hotel & Spa, responded to this review, August 11, 2014
Dear Guest
Thank you for this fantastic review of your recent meal at our restaurant, One Square. I am delighted that you enjoyed your dining experience for this special occasion and thank you for your very kind words regarding the team, I will share these with them.
Thank you once again and we look forward to welcoming you back very soon.
Warm regards
Ross Clark
Food & Beverage Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartford, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 8, 2014

Stayed here a while ago but memorable a one of the best hotels we have ever stayed in. Very friendly staff and outstanding food. Beautiful surroundings. The concierge even got us good tickets for the Tattoo and gave advice on how to get there. He told us to go early and rang the room to remind us when we hadn't left.

  • Stayed September 2013, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Pauline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, General Manager at Sheraton Grand Hotel & Spa, responded to this review, August 11, 2014
Dear Guest
Thank you sincerely for this wonderful five star review of your recent stay with us. I am delighted that you had a great stay, and managed to get tickets for the tattoo which I am sure you enjoyed. Thank you for your very kind words that I will take great pleasure in sharing with the team here, in particular the Concierge Team.
Thank you also for the recommendation and we look forward to welcoming you back.
Warm regards
Tristan Nesbitt
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Grand Hotel & Spa

Property: Sheraton Grand Hotel & Spa
Address: 1 Festival Square, Edinburgh EH3 9SR, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Edinburgh
#16 Romantic Hotel in Edinburgh
#29 Business Hotel in Edinburgh
#33 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Grand Hotel & Spa 5*
Number of rooms: 269
Official Description (provided by the hotel):
The Sheraton Grand has been Edinburgh's gathering place for many years and it is the perfect place to discover this unique destination. From the moment you set foot inside the granite-floored lobby, you'll feel welcome. One Square, our restaurant and bar, serves a delicious range of classic British dishes all day long, while our beautiful bedrooms blend contemporary comfort and Scottish materials with cutting-edge technology. Of course, some things at the Sheraton have always been unbeatable, from One Spa's iconic rooftop Hydropool, to the breath-taking views of Edinburgh Castle. We can't wait to share them with you. ... more   less 
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Also Known As:
Sheraton Grand Hotel Edinburgh
Sheraton Grand Hotel And Spa
Sheraton Edinburgh
Edinburgh Grand Hotel Sheraton
Edinburgh Sheraton Spa
Sheraton Spa Edinburgh
Sheraton Grand Hotel & Spa Edinburgh, Scotland

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