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Sheraton Grand Hotel & Spa
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Reviews (3,087)
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Reviewed June 12, 2013

Just returned from a night away with my husband and literally couldn't fault a thing! It was perfect from check it. Everyone made us feel so welcome. We had a club room and it was beautiful. The room gave you club lounge access and it was fantastic. We got there early and just used the spa, which is a spa like no other. Stunning! We were fortunately there when it was 20 plus degrees so we spent the day in the outdoor hydro pool. We didn't use the restaurant as the club lounge had alchol and canopies from 5 - 7 so we were full from there. Gutted we could only stay for one night but can't wait to book our return trip! If your visiting Edinburgh, stay at the Sheraton!

Room Tip: Castle view
  • Stayed: June 2013, traveled as a couple
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2  Thank Janers2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, Executive Assistant Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded June 13, 2013

Dear Guest
Thank you sincerely for this superb five star review. I am delighted that you enjoyed your stay in one of our Club Rooms, and that you enjoyed Escape at One and all the benefits of the Club Lounge. I have passed on your very kind words to my colleagues here who will be equally pleased.
Thank you once again and we look forward to seeing you back at the Sheraton Grand very soon.
Best regards
Andre Brose
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

If you do anything at this hotel, do the spa. It is totally unique to any Sheraton we have ever stayed with. There are several steam rooms, saunas, showers, quiet rooms etc....11 stations that you progress through. The most amazing part was the roof top thermal hydro pool. While it looks nothing like the photos, it is still pretty great. There are tubes under the water that create a "seat" that little bubbles come up through - more relaxing than a traditional hot tub. And the water fountain neck massage does a great job of relieving stress as well.
I think overall, the room and food were a tad over priced. We ran into some glitches with reservations and details pertaining to Starwood Prefered status as well. It may just have been a lack of staff training. But it was just a little shy of the service level we were expecting.
The location is about as good as you are gonna get barring a youth hostel or b&b. Another oddity was the lighting system in the room. The chroma-therapy lights are nice, but the bathroom light switch is by the bedside table, outside of the bathroom? Couldn't get the tub to drain and the hair dryer is plugged into the desk drawer (other UK hotels did this too, but at least they had a sign so you didn't feel like an idiot calling down to ask where it was). So some things were just a little "off" at this property compared to other Starwoods, but you will be so busy exploring the glorious city of Edinburgh, you won't even care.

Stayed: May 2013, traveled as a couple
1  Thank JRE0512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonEdinburgh, Executive Assistant Manager at Sheraton Grand Hotel & Spa, responded to this reviewResponded June 13, 2013

Dear Guest
Thank you for taking the time to share your feedback with us. I am pleased that overall you enjoyed your stay and loved One Spa, however I am very sorry to read that you were not completely satisfied with other aspects of your stay.
Thank you again for this important feedback; this will assist us to ensure that we continually strive to maintain high standards.
Best regards
Andre Brose

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Reviewed June 10, 2013

We stayed here for two nights at Easter. Very impressed with the professionalism of all of the staff and by the high level of service. Everyone from porter to reception to bar and breakfast staff were really friendly and helpful. Very international team which was nice to see.

The location is ideal being only a short walk from both shopping and culture. We ate in the brasserie one evening and were very impressed with the quality and value of the food. there was also a kids menu with decent choices which we appreciated very much.

The rooms have been recently renovated but they will date very quickly. the design feels a bit gimmicky for a hotel of this calibre. Great beds but the bathroom design does not really work. And although the "mood lighting" kept the kids occupied, it doesn't add much to the feel.

All in all, a very enjoyable stay made by the professionalism of the staff.

All in all

  • Stayed: April 2013, traveled with family
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Thank Skotti56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

We stayed at Sheraton Grand Hotel & Spa during our long weekend in Edinburgh. The hotel was great in all aspects: beautiful rooms, friendly and helpful staff, great location. I really loved the lighting in the room; was fun with colorful lights int he shower too :)

Now, the SPA in this hotel is a must. It has all sorts of nice saunas and an outdoor bubble pool on the roof. Perfect place to relax! I however thought that they could have given discounts on SPA entrance for the guests...

The location of the hotel is great. It is very central and a walking distance from all the main sights, shops and restaurants.

All in all, the stay at Sheraton Grand Hotel & Spa was great. Highly recommended.

  • Stayed: March 2013, traveled as a couple
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Thank Anja_Stockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Stayed here for 5 nights as my husband was hosting a conference. Fortunate to get a castle view room, excellent room, plenty of space, fantastic view of castle and well decorated. Breakfast was great, plenty of choices. Didn't manage to use spa facilities. Conference was well organised and had a gala dinner. Food and service was excellent. We have booked this hotel for our daughters wedding this year and we won't be disappointed

Stayed: June 2013, traveled on business
Thank kinrosslady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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