This was our fourth stay at The Howard and unfortunately it is in need of a refurbishment. We stayed in the 'Frederic' room for two nights in january for our wedding anniversary. The cost was £165 and £215 per night.
On the first evening I went to see the receptionist and told her we were very disappointed with our room and she said "sorry, I will pass your comments on to the manager". I expected some sort of acknowlegement next day but none was forthcoming. My main concerns were very badly stained cusion covers on the bed - which were later removed and the disgusting state of the two armchairs - very badly worn and dirty! - Not 5 star I can assure you.
On checking out I said how disappointed we had been and left them a list of what we felt let them down.
I have also emailed all the following to them and asked the manager to comment but alas he has failed to do so.
The following are what needs to be put right: The 2 armchairs; headboard is smaller than the width of the bed; quilt too small for the bed; supposed to be a king size, but is two beds pushed together with the dreaded gap in the middle; hem of bathroom curtains dirty; lampshade badly stained; a new fan had been fitted in the bathroom but no-one had cleaned up afterwards; black down the side of the outside of the shower due to a leaking shower tray.
Due to my complaints we received a price reduction. However, this was not why we stayed here, it would have been much better to receive what we had wanted.
- Official Description (provided by the hotel):
- The Howard is a small and discreet hotel which occupies three Georgian houses. A classically elegant hotel both outside and in, it has just 18 luxury rooms and suites. Located by Waverley train station, situated just off Princes Street. ... more less
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- Also Known As:
- The Howard Hotel Edinburgh
- Howard Hotel Edinburgh
- Howard Edinburgh
- The Howard Edinburgh, Scotland