My husband and I took our 3.5yr old and 7mth old for sunday brunch here before going on a canal boat trip across the road - we arrived at 11.40am as our boat trip was at 1 and thought this would give us plenty of time to eat as the place was half empty. We'd never heard of the place and as next door was heaving we thought we'd get served more quickly. I now realise, there was probably a reason it was quiet and next door was busy...
When we arrived, I checked whether they had a highchair available so that I could feed our baby, and was told that wouldn't be a problem. We unpacked the children got out of our jackets and got settled at the table - and finally 10minutes later, someone came over to bring us menus - no idea why it took so long, as staff just seemed to be standing around behind bar or cleaning tables - you would have thought dealing with customers would have been a priority. I asked again for a highchair and was told they didn't have one, so I had to put my baby back in her buggy to try to feed her, which was not at all ideal and we wouldn't have stayed if I'd known there was no high chair available...
There was a pile of colouring in books for children which I thought was a nice touch, but I couldn't see any crayons, so I asked for some and the woman brought him a tub with pens in it, including several biros and 3 permanent markers!??!?!? couldn't believe it - not only toxic to children, but why on earth would you give permanent markers to a child to draw with!!
We were given a breakfast menu, but no lunch menu which we had to ask for and we were never offered a childrens menu, which apparently they have?? Finally 25minutes after sitting at our table our order was taken, and we ordered a breakfast, eggs benedict with smoked salmon and french toast with banana for our son(as we hadn't been offered the kids menu), we ordered 1 coffee, 1 diet coke and 1 glass of milk.
Another 10minutes later our drinks arrived....
Now by the time we had ordered our food, there were only 4 other tables occupied, 2 of which were already eating. The table behind us had already complained about their food, which worried us slightly and they didn't seem happy at all... So we waited, and waited, and waited.....
We asked 3 times when our food was going to come and on the 2nd time, we were told it was just coming - I could see a plate of what looked like my eggs benedict just sitting on the kitchen worktop, 5 mins later it was still sitting there and I caught a member of staff who was going past and explained that we had now been there for over an hour, and still didn't have our food and that we needed to leave in 10mins and were considering leaving without having our food, as we wouldn't have time to eat it.
Another 3minutes passed and finally our food came out. The eggs which I had seen lying on the worktop for nearly 10minutes were indeed mine and as a result were cold!! I called over a waitress and explained my eggs were freezing cold - she apologised and took them away and returned 2mins later with the same plate of food which had been put in the microwave?!?!?! My smoked salmon was now cooked through, the hollandaise sauce had turned to spongy looking scrambled egg and my poached eggs were hard in the middle. I couldn't believe it!! I called the waitress over and said it had been microwaved and ruined and she apologised again and said could she get me something else. As we only had 5mins to finish the food pay and leave, I explained I didn't have the time. So as my husband and little boy finished their food, I asked for the bill and got ready to leave.
I previously worked in hospitality for years as a waitress and single handedly managed to serve more tables than there were in that afternoon with 3 waiting staff looking after them. The staff were not at all attentive and were not particularly welcoming, I don't think one smiled once at us. We should have been brought menus and asked what drinks we wanted as soon as we arrived, rather than just left to sit around clock watching, especially as the room was absolutely roasting with the sun streaming in the windows and no blinds to shield your eyes from it, so a drink earlier would have been greatly appreciated.
The chef needs to be sacked immediately!! Who in their right mind leaves food lying around getting cold and then microwaves it when it's sent back!!!! Especially eggs benedict with smoked salmon.... Absolutely shocking.
It completely ruined our lunch, and there was no time for me to get something to eat before going on our boat trip, so I was absolutely starving, and ended up getting the first thing to eat all day at 3pm from the Tesco across the road!!! Should have just got a sandwich from there in the first place!!
Whoever owns this place, needs to have a serious look at who they employ and get some staff training or replacement underway, it's such as shame as it's a great location and a lovely looking place with a comfy feel - they are really letting themselves down.
We definitely won't risk a return visit.
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