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“Value for money bedroom. Pity about the food” 3 of 5 bubbles
Review of Travelodge Edinburgh Airport Ratho Station Hotel

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Travelodge Edinburgh Airport Ratho Station Hotel
Ranked #110 of 150 Hotels in Edinburgh
Moffat, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Value for money bedroom. Pity about the food”
3 of 5 bubbles Reviewed September 25, 2013

Stayed here in early September. £24 for a double room, having booked several weeks earlier.

We opted to eat here, and wished we had not. Ordering from the menu should have been simple, but was not. Many of main courses advertised on the menu were not available because the kitchens had run out of stock. After 3 attempts at ordering my main course, and being told it was not available, I opted for fish fingers from the children's menu. I ordered at 19.00 and it still had not arrived at 19.45. The fish fingers were like 4mm thick and could be snapped open. I only ate them because I had been waiting so long, knew there was little else I could have and was famished. I had a similar performance with dessert. My husband fared a little better.

Fortunately I discovered a Scotmid round the corner - open til 22.00, so I went round there and topped up with stuff from the hot counter.

If we do this in future, we will eat at a nearby restuarant instead. It was pricey considering the quality of food, and the excessive wait until it arrived.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AMYP934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Sophie from Customer Care at Travelodge Edinburgh Airport Ratho Station Hotel, responded to this review, September 30, 2013
We’re really sorry to learn of the concerns you have raised over the bar café AMYP934. We expect our bar café to be fully stocked and our staff are trained to prepare food to a great standard and in a timely manner, so it is regrettable that the service fell below the standards we would expect on this occasion. We’re sorry to learn of your disappointment and we’ll be sure to pass on your comments to the Hotel Management team so this can be addressed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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733 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Any
English first
Carlisle, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed September 24, 2013

We stayed overnight prior to flying to Prague. Room was clean and tidy , we were on the Airport and Road side of the hotel, but the noise was minimal. Food was ok . room rate was very good. Minutes from Airport

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank roger c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth and Kinross, United Kingdom
Level Contributor
242 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
1 of 5 bubbles Reviewed September 24, 2013

Have just finished a tour of Scotland with friends from America and stayed at Travelodges in central Edinburgh, Perth and Inverness and were made welcome everywhere except for today
at Edinburgh Airport.
We arrived at the Airport Travelodge at 1 p.m. and were bluntly told that we could not check-in before 2 p.m.
We asked if we could leave our luggage while we went sightseeing and the answer was:- No, we have no where to store it.
We asked if we could leave it in the large reception area or empty cafe and once again told:- No! It was against Health and Safety regulations.
I asked what regulation and was told that we were on Edinburgh Airport and it was not allowed.
I pointed out that we were about two miles off Edinburgh Airport and the receptionist simply turned around and walked away!
Our party had an early morning check-in and flight out of the nearvy airport, or we would have told the hotel to cancel the booking and gone to another hotel where we would be welcome!

  • Stayed September 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank GrampianScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Sophie from Customer Care at Travelodge Edinburgh Airport Ratho Station Hotel, responded to this review, October 10, 2013
Dear Grampian Scotland, we are sorry to learn that you were unhappy with the service you received at our Edinburgh Airport hotel. We do expect our staff members to do everything they can to make sure your stay is enjoyable. They should offer assistance and be helpful at all times. Your comments will be passed to our Hotel Management team so they are able to address these issues and remind staff of the importance of customer care and attention to detail. We can confirm that as stated on our website, our standard check in time is 3pm. Unfortunately we do not have storage rooms and we are unable to store luggage at our hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Edinburgh hotels

St Austell, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 23, 2013

Although finding this Travelodge quite difficult to locate, I was most impressed with the impact of recently undertaken upgrades to both the bedrooms and Hotel Restaurant/Cafe.

In my view, these changes have brought Travelodge to the very forefront of the budget hotel market.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Scotland
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed September 23, 2013

On arrival, an hour before the 3pm check-in time, I was told that my room was available. I was then informed I would have to pay a £10 charge to get into the room!!! On leaving the hotel next day, at least an hour before the check-out time, I tried to claim my £10 back. As we say in Scotland, 'nae chance'!! Also, the steak pie on the menu is, apparently, famous for its inedibility as a fellow guest was wandering around the dining room advising diners not to choose it!!
However, the rooms were extremely comfortable and clean, with wonderful beds. It's generally good value for money, but a few things need sorted out!!

Room Tip: Try to get a room upstairs - ground floor rooms tend to be noisier with people coming and going all...
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joyce W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TravelodgeUK, Dianne from Customer Care at Travelodge Edinburgh Airport Ratho Station Hotel, responded to this review, September 26, 2013
Thank you for your review Joyce W. We’re pleased to hear you had a comfortable stay with us. Our check in time is 3pm however our customers have the option to purchase an early check in service. This costs £10.00 and allows customers to check in from 12 noon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
aberdeen
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed September 20, 2013

this is second time i have used this hotel,the bedding has all been changed which was very good,not there usual crap pillows and mattresses
the rooms were clean and tidy,good shower ,only downside was our room was at front entrance which was noisywith people coming and going in the middle of night,also room above us i think they had a elephant in there room with the thumping on the floor in fact a elephant would have been quieter,,the breakfast was ok ,would have been better if you got fried eggs and not that herby sausages but every one to there on taste overall would use again

Room Tip: avoid the front of hotel
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank oneabbey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Casselberry
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 20, 2013

Most of the staff were very helpful, and the rooms were clean and mostly quiet. The walls are a little thin, but everyone in them was polite and kept voices and tv sounds low. The airport shuttle was in the shop, transport by taxi to the airport 3 miles away was £10, and the driver was very kind... Even fetched a trolley for my luggage for me. The food was reasonably priced. If you don't have a car, there aren't any restaurants nearby, as this is in an industrial/business park. The wi-if in the lobby is free, and the paid signal in the rooms at the far end of the hall don't receive a strong signal.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Travelodge

Helpful?
Thank Five_Meowz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Edinburgh Airport Ratho Station Hotel

Property: Travelodge Edinburgh Airport Ratho Station Hotel
Address: Ratho Park 88 Glasgow Road, Edinburgh EH28 8PP, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Free Parking Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #110 of 150 Hotels in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Travelodge Edinburgh Airport Ratho Station Hotel 3*
Number of rooms: 97
Reservation Options:
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Also Known As:
Travelodge Edinburgh Airport Hotel Edinburgh
Travelodge Edinburgh Airport Ratho Station Hotel Scotland

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