We took our friends out for a celebration mean. It was recommended to us by someone else who works in the hospitality industry so we took it as high praise. And, it was, up to a point.
On arrival you have to go through a bar area full of annoying pretentious idiots. This didn't endear us to the place. Then you enter into the restaurant area (which was not signed, unlike the cocktail bar upstairs, so we were a bit confused about where we should be going, or even if we were in the right place). Once in the restaurant area there was no obvious area to wait to be seated, so we just wandered through looking for someone to speak to about our reservation. We got almost to the back of the restaurant before finding someone to speak to. This is not welcoming at all.
Once we were seated the services was prompt and almost efficient. One or two things had to be corrected and sent back, but then the music was a bit loud, and all the waiting staff were wearing earpieces in one ear. This is fine if you are a bouncer, but I've got no idea why a waitress needs that! It was most distracting.
The food was good quality and we all enjoyed our meals. Although I though that some items were perhaps a little over priced for what they were. I guess you are paying for the décor... I wish they'd spend more on thinking about the functional aspects of how to greet arriving diners.
Finally, when the bill arrived and we paid by credit card the machine did not have a section for adding a gratuity. I've been getting used to putting the gratuity in with the card payment. It is unbelievable that this is not available. I can understand it in a small family run business, but this is attached to a high class hotel. Because of this the only tip I ended up giving was the change in my pocket. The staff did deserve more, but, again - not enough though has been given to some of the processes and that is a management issue.
Had we not been in a joyous mood to begin with I would have perhaps only given a score of 3, but the issues did not distract us too much from our celebration.
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