I booked a twin room for one night in this accommodation over the phone a few days before I was due to arrive in Edinburgh in December 2009. Looking back, the ready availability of rooms should have sounded alarm bells as to why this guest house was not in demand - unfortunately, I was I was to find out the reasons why within a short matter of days.
Due to an traffic accident, my travelling partner was incapacitated the day before arrival, rendering him unable to travel to Edinburgh. I promptly contacted Hermitage Guest House, only to be told a number of lies relating to my booking. First of all - they told me that I could only cancel my booking if I had made the initial booking by calling directly in person (which I had three days earlier), and that I could not legitimately cancel if (as they claimed that) I had booked with something called StayAdvisor. I had never heard of such a service, and told them so. After discussion with an un-named "colleague", this story was changed to no cancellations 72 hours before the arrival.
I then informed the woman on the other end of the line that the booking had been initially made within 72 hours of arrival, and that to fulfil her stated policy I would have needed to cancel before I even made the booking! Again, no empathy to the situation or flexibility was shown. I asked whether they would be able to advertise the room as available the next day - thus profiting two-fold despite the fact that a booking had been cancelled a day in advance. No answer was forthcoming.
I stayed in this guest house before in 2007 under previous management (Ronnie) and it was a thoroughly pleasant experience. However, the cynical profiteering and complete lack of empathy that was displayed by the current management has left a bitter taste in my mouth. I would advise all travellers to think twice before booking with thsi accommodation, as it is apparent that the only concern of the owners is to make a quick buck at the expense of the tourist. I made it clear to the management that I intend never to set foot in this "guest house" again and will be advising friends, colleagues and acquaintances to do the same to avoid such an incredibly poor and negative experience.
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- Also Known As:
- Hermitage Guest House Edinburgh, Scotland