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“Average service, inflated price”

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Holiday Inn Express Edinburgh - Royal Mile
Ranked #69 of 151 Hotels in Edinburgh
Reviewed December 6, 2012

I booked this hotel at short notice for a business trip. I requested a single room. I was allocated a linked room whose door only locked from the far side to mine. The door to the linked room was not locked and was occupied by a man at the time, a fact I only discovered when I opened the door, thinking it was the door to the ensuite.
Poor not to say irresponsible service considering I was travelling as a single female.
This experience did not add to the quality of my stay for which I paid a whopping £149 for one night.
Not recommended.

Room Tip: Don't! This is a great location and there are lots of pleasant boutique hotels in the vicinity...
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  • Stayed: September 2012, traveled on business
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Thank PussinBoots55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Edinburgh - Royal Mile, responded to this reviewResponded January 2, 2013

Dear condor55,

Thank you for your review. We sincerely apologize for the incident with your room. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Sincerely,


Myrna M
Case Manager
IHGCare

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729 - 735 of 1,369 reviews

Reviewed December 4, 2012

Holiday Inn Express Edinburgh is nicely located near the main city attractions. It is very easy to go explore the city form the hotel or go at night for a drink without having to go in unsafe areas.
The room was nice and clean but very noisy. I had to buy earplugs to sleep on Saturday because of the voices of people, the TVs and the doors closing. It is one of the main reasons why I am only giving 3/5 stars.
The breakfast is composed of a continental buffet and a few British elements like beans or scrambled eggs. It is not superb but does the job. The internet is slow but is free and you can have a free copy of The Independent everyday.
Overall, a good base to explore Edinburgh but not without reproaches.

  • Stayed: December 2012, traveled as a couple
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1  Thank Beliumber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012 via mobile

A great location for the castle, Holyrood, Princes st, etc.

As regards facilities: it's a Holiday Inn Express and does what it says on the tin; functional, clean, breakfast included (!).

Great service and staff.

  • Stayed: December 2012
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Thank andrewsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012 via mobile

Great trip to Edinburgh, great hotel! Reception nice and clean! Room was great, lovely view from floor! Room was massive, plenty of space! Enjoyed breakfast just right amount! Great location 2 mins from town centre! Parking was to expensive either £20 for 48 hours not bad really! Enjoyed it! Good hotel!

  • Stayed: November 2012
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Thank Claggernufc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2012

In a 'Inn' type of clean, friendly hotel, if you can get a room for 89GBP, free wireless and breakfast, it has to be good value for money.

I found the rooms a wee smaller than other places, however, that is not a complain. It is still value for money, compared to the rest of the hotels in that area.

The breakfast was typical English breakfast, toast n beans with sausage, with a lot of choices of yougurt, etc....so good breakfast.

Service was good....

  • Stayed: November 2012, traveled on business
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Thank AsliDesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

I will make this simple

PROS
Very well located (2 minute walk from Royal Mile)
Comfortable beds
Big enough room for 2/3
Decent breakfast (for being free)
Free Internet available all throughout the hotel
Has a new feeling

CONS
Potential parking problem
No hotel laundry
No room service

Employees are very nice and friendly.

I have no complaints. Is this hotel good? Yes it is. But this is a hotel for 2/3 days in Edinburgh max.

  • Stayed: November 2012, traveled on business
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Thank ViajeroSecret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012 via mobile

Stayed here whilst visiting the city for the weekend. It's a great location for the Old Town - close to bars, restaurants, the Royal Mild and the castle.

Our room was clean, comfortable and quiet. Although the usual standard HIEX room it was ideal for a night away.

Breakfast was pretty good with a reasonable selection of food. All the staff we spoke to were pleased to help and did so with a smile.

  • Stayed: November 2012
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Thank aroprop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpressrm, Front Office Manager at Holiday Inn Express Edinburgh - Royal Mile, responded to this reviewResponded November 26, 2012

Thank you for taking the time to review your recent stay with us. We are very lucky to be positioned within close walking distance to many of Edinburgh’s most popular tourist attraction and famous buildings – Our Housekeeping and front desk team’s work to ensure all guests can enjoy a clean comfortable, relaxing stay and I am glad you enjoyed your visit to Edinburgh.

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Additional Information about Holiday Inn Express Edinburgh - Royal Mile

Address: 300 Cowgate, Edinburgh EH1 1NA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#24 Family Hotel in Edinburgh
#32 Romantic Hotel in Edinburgh
#35 Business Hotel in Edinburgh
Price Range: $104 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Edinburgh - Royal Mile 3*
Number of rooms: 78
Official Description (provided by the hotel):
Edinburgh city centre budget hotels don't come any better than the Holiday Inn Express Edinburgh-Royal Mile hotel, Edinburgh's only Express hotel with air conditioned guestrooms. There's FREE Wi-Fi internet access in the public areas and cabled access in the guestrooms plus an extensive complimentary hot breakfast buffet too - this Edinburgh budget hotel is sure to be a popular choice! As the name suggests Edinburgh's newest superior budget hotel is located in Edinburgh's quaint Old Town, just moments from the historic Royal Mile, Waverley Train Station and internationally renowned attractions such as Edinburgh Castle, Holyrood Palace, Scottish Parliament Building, Princes Street and more. For sports fans the Holiday Inn Express Edinburgh-Royal Mile hotel is within easy reach of Murrayfield Stadium, home of Scottish Rugby, as well as Hearts Football Club & Hibernian Football Club. For meetings in Edinburgh our fully equipped, air conditioned meeting room can accommodate up to 40 delegates. Thanks to our FREE Wi-Fi internet access delegates meeting in Edinburgh can keep in touch while on the go! Our location is perfect for delegates attending the Edinburgh International Conference Centre. NCP Car park 3 mins walk. ... more   less 
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Also Known As:
Holiday Inn Express Edinburgh - Royal Mile Hotel Edinburgh
Express Edinburgh Royal Mile
Holiday Inn Edinburgh
Edinburgh Holiday Inn
Holiday Inn Express Edinburgh - Royal Mile Scotland

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