Stayed here at end of Aug 2010 as part of a wedding party. Arrived after a very long 4 hour drive and no-one was on the reception. 2 other guests arrived at same time as us and had to knock on kitchen door before any staff appeared. When receptionist finally did appear it took ages to check in.
Room very small and basic - not worth the money - even with 10% off for group booking.
As we were attending a wedding the next day we thought we'd get an early night. By 12.30am when I was still awake from the noise of the music coming from below - so loud you could sing along with it I went to complain. Having passed drunken people, who obviously weren't staying at the hotel, lolling about on the stairs I asked to speak to the manager who told me I couldn't hear any noise from the nightclub (which is the reception/restaurant area during the day/early evening - very bizarre!!) but might be able to hear the music from 1st flr function room. Told him it was irrelevant where the music was coming from it was unacceptable. He then said well it stops at 1am!! No apologies or anything - made to feel like I was in the wrong for complaining. Nightclub goes on for longer and then you can here all the noise at front of hotel of drunken people waiting for taxis.
Breakfast was terrible on both mornings and service was non existent. Dirty plates and cups from previous diners left on tables and had to wait ages for eggs and orange juice - very chaotic to say the least.
This is the only hotel in Kirkintilloch and when we next travel up to visit relatives would rather pay taxi fares to Glasgow and stay somewhere else than ever step foot in this establishment again.
- Official Description (provided by the hotel):
- We are a 3-star hotel in a unique setting just outside Glasgow in the historic town of Kirkintilloch, catering for the discerning customer who wants a level of attention that's unmatched by the large hotel chains. We are able to provide a range of services including fine dining, corporate and personal function suites, entertainment nights and a first-rate wedding venue to make your day special. Smiths Hotel is the heart of the community catering for every need, offering professional service and standards in all areas with genuine warmth. We aim to treat all customers as if special guests in our home with needs anticipated and expectations exceeded Smiths caters for all manner of events including corporate meetings & training days, private parties, christening & funeral receptions as well as wedding parties, which we are delighted to host either the reception or ceremony itself for which the hotel holds a licence. It is all about choice at Smiths Hotel. From choosing the right function room to suit any size of celebration or corporate meeting for up to 200 people, to how you envisage your day to be. Everyone has their own idea of what their event should be like. Some people would prefer a small intimate affair, whilst others are after something a bit more lavish and then there is everything in between. Smiths Hotel offers you up to three private function suites as well as areas within our bar & grill or terrace that can be exclusively yours. Smiths is proud to present its new wedding planning brochure for 2014.To ensure the bride gets the day she deserves, you tell us exactly what you want, ask a question whenever it occurs to you and our experienced Wedding Advisors help you plan your day to perfection. ... more less
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- Also Known As:
- Smiths Hotel Kirkintilloch, Scotland