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“They clearly don't like criticism!” 2 of 5 bubbles
Review of The Glasshouse at Rowallan Castle Golf Club

The Glasshouse at Rowallan Castle Golf Club
Ranked #10 of 97 Restaurants in Kilmarnock
Certificate of Excellence
Price range: $6 - $24
Cuisines: Steakhouse, European, British, Scottish
More restaurant details
Restaurant details
Good for: Romantic, Large groups, Local cuisine, Special occasions, Business meetings, Scenic view, Families with children
Dining options: Lunch, Brunch, Breakfast, Dinner, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Validated Parking, Waitstaff, Wheelchair Accessible, Wine and Beer
Hamilton, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“They clearly don't like criticism!”
2 of 5 bubbles Reviewed April 28, 2013

First visit yesterday to this restaurant having heard rave reviews on Facebook and verbally. Disappointing that by 7pm on a Saturday they had no lager on draught as ran out! Chefs very accommodating for my dietary requirements and I was assured as it wasn't too busy they could tailor anything for me on the menu. Seated at 730pm and main courses came by 9pm. Very slow service and meals cold, albeit quite tasty. I tried to comment twice on their Facebook page which was deleted. I can now understand why I saw such good reviews on Facebook! Because they delete the honest critical ones. The owners were in with some guests and they appeared to get drinks and food long before us. I did get an apology and 5% discount but still I won't be back. Any restaurant not willing to listen to criticism and seek to improve will not get my business in future. Finished off waiting 20 mins for the bill as the till was broken so needed manually done. Very disappointing especially as there was only 5 tables in and 3 chefs in kitchen and 3 waiting staff so not at all short staffed. Such a pity given the hype but if you delete anything other than hype, it's a higher distance for the publics expectations to fall.

  • Visited April 2013
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank CarolW1603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine C, Manager at The Glasshouse at Rowallan Castle Golf Club, responded to this review, April 30, 2013
I am sorry your visit to The Glasshouse Restaurant on Saturday was disappointing. I am, pleased, however that our chefs catered for your dietary requirements and that staff made an apology and applied a discount.

Our Operations Manager has previously requested you to contact her and has provided an e-mail address in an attempt to rectify the matter.

We look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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241 reviews from our community

Visitor rating
    132
    50
    26
    24
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Irvine, United Kingdom
Level Contributor
12 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Good Food”
3 of 5 bubbles Reviewed April 8, 2013

The food was good but disappointing that some items on the menu were not available. It was also disappointing that the restuarant had no champagne.

  • Visited March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Brilliant all round”
5 of 5 bubbles Reviewed April 3, 2013

Played golf during the day with friends followed by a meal in the Glasshouse. Brilliant meal and great service. Would definitely recommend for a round of golf and/or lunch or dinner.

  • Visited April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank RobbieLeburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“fabulous evening”
5 of 5 bubbles Reviewed April 3, 2013

Lovely location, very friendly staff and delicious food!
Visited with my family last weekend, we shared a bottle of wine(very reasonably priced), I had the baked mushrooms which were served in a lovely creamy sauce and the pork loin which was cooked to perfection. The staff were polite and welcoming and there was a real "buzz" around the place. When I expressed my delight to the manager, I was informed that a new chef had recently started and was still getting to grips with the menu...he has clearly got a firm grasp!
I would recommend this to anyone heading to this part of ayrshire as it is hard to find a venue where the food and service matches the setting.

  • Visited March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank Rebecca F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ayrshire
Level Contributor
132 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 55 helpful votes
“Glorious afternoon at the Glasshouse”
4 of 5 bubbles Reviewed April 2, 2013

Visited here on a sunny Sunday afternoon and had the nicest of times.

Rowallan Castle is a fine example of Scottish architecture and is so twee it should be photographed for shortbread tin lids. The grounds are lovely and we spent a pleasant half hour taking in the carpets of spring flowers and enjoying some good fresh air.

Having worked up an appetite we decided to have lunch in the Glasshouse Restaurant which is housed within Rowallan Castle Golf Club. The food was fresh and well presented. The staff were friendly, helpful and efficient and it was very reasonably priced.

Well worth a visit.

  • Visited March 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank weecat20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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