When we arrived we were continually pawned off that our lodge wasn't ready, it would appear that everyone elses lodges was ready and we were the last. No apologies from reception. Also felt that the people of reception were robots and had no genuine concern for their customers.
We sat in the reception area for over an hour and we could almost recite their patter about credit card security swipe, electric cards, not to use hot tubs before 4pm and directions back to the lodges. Not once did we hear "We hope you enjoy your stay"
Our lodge, we do appreciate that it was self catering however i didn't think we would need to bring quite so many things with us. We had to go and purchase washing up liquid, dish cloth and more toilet rolls (1 roll in each bathroom). The tea towels in the lodge were disgusting! I wouldn't even have washed the floor with them. The bathrooms don't have bath mats (dangerous when getting out of the shower) or toileteries so remember to pack EVERYTHING you need. The towels are £10 per towel to hire (possibly cheaper heading to the nearest supermarket and buying for that price)
We went for a meal in the main building and couln't fault it however we had booked a table in the main restuartant and wasn't put into there we had the meal in the lounge. Prices were reasonable for food and drink so that was a bonus too. No faults there.
Other reviewers have commented on the door closing issues and the creaking floorboards but the main thing out of the 2 we had a issue with was the patio doors, there was a "nack" of getting them to lock!
Our biggest laugh was when we went to turn on the tv, spend ages trying and it turned out there was no batteries in the remote. Nor did the bedroom remotes! I seriously didn't think we would need to bring batteries with us. Luckily the living room tv managed to work with buttons on the side of the tv.
Piperdam have gone to great lengths to make the most beaufitul lodges however its being let down by so many things. The hot tub was our biggest success of the weekend. We loved it! Just had to move the steps as they were at a side of the hot tub that made us enter on a curved bit. We moved it round the corner to the bit where there was 2 steps in the hot tub.
I would "consider" booking here again but due to the price and the amount of things we would still need to bring I think we may look else where.
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- Also Known As:
- Piperdam Golf And Leisure Resort
- Piperdam Golf & Leisure Hotel Dundee
- Piperdam Golf & Leisure Resort Dundee, Scotland