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“Very surprised”

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Premier Inn Dundee West Hotel
Ranked #5 of 28 Hotels in Dundee
Certificate of Excellence
Reviewed June 13, 2013

Having stayed in Cyprus for the last nine years I have not used this chain before but I needed a place local to St andrews ( without the high cost ) to stay. My first impression at the check-in was excellent with a happy smiling face giving us all the relevent information needed, The rooms were of a very high standard and spotlessly clean we could not find fault anywhere with the staff being friendly and helpful overall an excellent place to stay and we will use it again.

Room Tip: ask for a room on the top floor
  • Stayed: June 2013, traveled with family
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Thank PaphosGerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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403 - 409 of 535 reviews

Reviewed June 9, 2013 via mobile

Myself, my wife and my children (5 and 1) stayed for two nights on a public holiday weekend.

We had a ground floor room just along from reception. The room itself was great, just as we always find with the premier inn. Unfortunately we were badly disturbed by noise from the room above us, so bad that the light fittings in the room were shaking, this woke both myself and my wife on both nights that we stayed.

Breakfast in the adjoining restaurant was good and it's a great location for Dundee, especially for Camperdown.

We received great customer service from the reception staff when they were told of our noise problems, but since making a complaint online, both emails I have sent have been ignored. The online customer service from Premier Inn is terrible!

Overall, I'd recommend the hotel, but would suggest requesting a non-ground floor room.

  • Stayed: May 2013
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Thank paulmacbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Manager at Premier Inn Dundee West Hotel, responded to this reviewResponded June 14, 2013

Hi

I would like to thank you for your review on your recent stay with us.

I am pleased to hear that you found the room as you expected and the staff here provided great customer care. I would like to apologise on behalf of my colleagues at Head Office.

I would however like to discuss this matter in more detail and would appreciate if you gave me a call on 01382 561115 or e-mailed me on pitl.dundeewest@whitbread.com

I hope to be able to speak to you soon.

Regards

Kim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

Stayed one night as I was on work business. Had the best sleep ever in a great big comfy bed . Staff were extremely friendly and helpful. Had dinner in the Beefeater grill next door and had the saver evening menu, which was great value for money. Overall I couldn't fault any of it and definitely would stay there again if I was back up in Dundee.

  • Stayed: June 2013, traveled on business
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Thank Jackie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

We have stayed at this Premier Inn several times and thought it was excellent, but our most recent visit was spoilt by very noisy guests in the room above us. They came in at 2am and crashed around for 2 hours by which time we just wanted to get in the car and go home. Apart from that everything was fine - very clean and comfortable.

Room Tip: Ensure that you get a first floor room to avoid the same issues. When I asked about this I was advi...
  • Stayed: May 2013, traveled as a couple
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Thank Lucy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Dundee West Hotel, responded to this reviewResponded June 18, 2013

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Reviewed May 28, 2013

Stayed for one night - very comfortable, very pleasant staff and restaurant food very good and reasonable. We did have a bit of a wait for dinner but the place was very full. Otherwise couldn't fault it and very reasonable price too.

  • Stayed: May 2013, traveled with friends
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Thank Sue L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Manager at Premier Inn Dundee West Hotel, responded to this reviewResponded June 14, 2013

Hi

I would like to thank you for your review on your recent stay with us.

I am glad you found your stay comfortable, here at Premier Inn it is one of our aim's and glad we fulfilled it for you. I will pass on your messages to the restaurant team.

We hope to welcome you back very soon.

Regards

Kim

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Reviewed May 28, 2013

We have stayed at this Premier Inn before and found it to be an excellent venue. As previously we found all the staff helpful and smiley. A credit to the Premier Inn chain. The room we had was well presented, with a marvelous large flat screen TV.

  • Stayed: May 2013, traveled with family
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Thank Alistair M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Manager at Premier Inn Dundee West Hotel, responded to this reviewResponded June 14, 2013

Hi

I would like to thank you for your review about your recent stay with us.

I am glad to hear that you enjoyed your stay with us once again. I will pass on your messages to the team, I am also glad you enjoyed our large flat screen TV's.

We hope to welcome you back to Premier Inn Dundee West soon.

Regards

Kim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

My wife and I booked a room for the night with our 2 and a half year old daughter and considering the room for the night was only £35 we decided to book the all you can eat breakfast for £15 for us both, which includes under sixteens eating free too.
The room was very well appointed a very good size, clean with comfortable beds and far enough away from the main road for it to be silent throughout the night. Although that may be due to the soundproofing of the rooms rather than the location.
The breakfast was well worth the money, with an almost limitless selection and the service was excellent.
Both my wife and I were very impressed.

  • Stayed: May 2013
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Thank dfinlayson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim R, Manager at Premier Inn Dundee West Hotel, responded to this reviewResponded June 14, 2013

Hi

I would like to thank you for your review on your recent stay with us.

I am glad to hear that you enjoyed your stay with us. I am also pleased to hear that you took full advantage of Premier Inn's deals. I will pass on your messages to the restaurant team about the breakfast you enjoyed.

We hope to welcome you back soon

Regards

Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Dundee West Hotel

Address: Kingsway West, Dundee DD2 5JU, Scotland
Location: United Kingdom > Scotland > Dundee
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#3 Business Hotel in Dundee
#3 Romantic Hotel in Dundee
#7 Family Hotel in Dundee
Price Range: $60 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Dundee West Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
Discover Scotland's last working jute mill at Verdant Works or soak up some culture at Caird Hall ... more   less 
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Also Known As:
Premier Inn Dundee West Hotel Scotland

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