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“Excellent food but awful service”
Review of Bellini

Bellini
Ranked #8 of 380 Restaurants in Dundee
Certificate of Excellence
Price range: $0 - $40
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special occasions
Dining options: Lunch, Breakfast, Late Night, Dinner, Delivery, Reservations
Inverness, United Kingdom
Level 6 Contributor
190 reviews
63 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Excellent food but awful service”
Reviewed May 1, 2013

My wife and i had a reservation for 1930 and arrived at 1925, drinks arrived within 5 minutes and by 1940 the starter and main course ordered. The starters, lovely asparagus wrapped in Parma ham on a salad bed arrived in 5 minutes and were cleared by 2000. The main course arrived ONE HOUR AND FORTY MINUTES LATER AT 2140. The menu does state that the mains may take 20 to 30 minutes when the restaurant is busy which it was. At 2030 we did enquire as to when the mains old arrive and without making any form of enquiry the waitress told us they were very busy, same again at 2100 also without any form of enquiry. At 2130 we mentioned it was now 90 minutes since the starters were finished.
At 2132 a waiter came and asked if we had had our mains clearly aware that we had'nt. he said another couple at another table had ordered exactly the same as us and that is what went wrong. I asked well if they got our meal why did we not get theirs, he just smiled and walked off clearly having no answer. During the 90 minute wait not one of the waitress's or waiters twigged this couple have been sitting there for ages. When the mains arrived they were also excellent like the starters a lovely steak in a Sicilian sauce. At 2200 were asked if we would like a dessert but not having another 90 minutes to wait we declined. Several tables arrived ate and left all within the time we were waiting for our mains.
The 4 people at our next table were not pleased with their starters arriving in 2 shifts 15 minutes apart or the hour wait they had for their mains. They were given a 50% discount on their bill. When our bill arrived we were told that the 2 Peroni beers had been deducted as apology. This was unacceptable so I also just paid 50% of the total bill.
Very good food with an extensive menu and wine list just a pity that they did'nt serve it to the customers. Hard one to grade as full marks for the food but zero marks for service so it comes out as average.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Zhukov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

Visitor rating
    515
    181
    71
    42
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Dundee, United Kingdom
1 review
“'Mamma Mia'”
Reviewed April 30, 2013

My friend recommended this place to me and I didn't waste my time and money.
Real Italian restaurant and feel that at every step by atmospheric decor, a real traditional Italian cuisine and a touch of Italian wines on the menu.
Summary are delicious and beautifully given desserts. Really worth to visit.
Just a real restaurant!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Betti H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee
1 review
“bad bad bad”
Reviewed April 28, 2013

if you call this Italian restaurant ....sorry never again very very bad!!!!!
i go often to eat out but i don't think i will go back there
food was bland and the presentation very old style ( i speak a little italian and french)
ma nessuno li sentito parlato italiano ( any Italian working there???)

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mac A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Level 3 Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Great Meal”
Reviewed April 24, 2013

We have been here a few times now and the food has never disappointed. Have been with a group of 15 people and also as a couple and the service never changes, always attentful. The food is wonderful and fresh.
Will be back

Visited April 2013
Helpful?
Thank Yvonne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“The place to go for good food”
Reviewed April 10, 2013

Yeah can't find anything bad to say food great service good
for what we had the price real good I would recommend it to all my friends... All be back... ;-)

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mcdee69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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