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“Great burgers and service” 5 of 5 bubbles
Review of Ketchup Dundee - CLOSED

Ketchup Dundee
Price range: $8 - $40
Cuisines: American, British
More restaurant details
Restaurant details
Good for: Dining on a budget, Families with children
Dining options: Lunch, Drinks, Late Night, Dinner, Highchairs Available, Reservations, Seating, Serves Alcohol
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great burgers and service”
5 of 5 bubbles Reviewed March 2, 2013

We were in last night for something to eat, service and food were both great even though the place was busy. Would highly recommend.

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Lovelottielou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Social-Ketchup, General Manager at Ketchup Dundee, responded to this review, March 5, 2013
Hi Lovelottielou,

Thanks for taking the time to write a review for us. We were busy on that Friday, but i'm glad we met your expectations.

Many thanks,

Ian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

184 reviews from our community

Visitor rating
    67
    49
    35
    23
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Tayport, United Kingdom
Level Contributor
21 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Lip Smackingly Good!!”
5 of 5 bubbles Reviewed February 28, 2013

Myself and my boyfriend come here quite often because we love the 50's american diner feel and the burgers are simply outstanding. The service is generally very good and the milkshakes are to die for.We also like the fact that we can move into the bit next door and have a good cocktail after our meal. The price can initially seem a bit steep, but once you see the size of the burgers you cant complain!!

  • Visited February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank malibu_ruby80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Social-Ketchup, General Manager at Ketchup Dundee, responded to this review, March 5, 2013
Hi malibu_ruby80,

Thanks for the great review - it's good to hear you enjoy Social too!

see you soon,

Cheers,

Ian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
8 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Something different”
4 of 5 bubbles Reviewed February 25, 2013

Came here with family and would recommend as it offers something different.
Great burgers and good for children.

  • Visited February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Anastasia924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Social-Ketchup, General Manager at Ketchup Dundee, responded to this review, February 28, 2013
Hi Anastasia924,

Thank you for leaving your great review. We love families at Ketchup, and are always trying to make sure the little ones are looked after too!

Many thanks,

Ian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
21 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Love the atmosphere and theme.”
4 of 5 bubbles Reviewed February 22, 2013

I came here with a couple of friends, after one of them recommended it for lunch.
Good range of vegetarian options, so I went for the portobello mushroom burger without cheese. Serving size is generous, service very friendly and attentive, great atmosphere and theme, and as someone who doesn't like ketchup, the ketchup is pretty good! Definitely worth returning to.

  • Visited May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank MRJ55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Social-Ketchup, General Manager at Ketchup Dundee, responded to this review, February 28, 2013
Hi MRJ55,

I'm glad you enjoyed your visit with us last year. The menu has changed slightly from your visit (i'm afraid the Portobello Mushroom burger has been removed), but there is still a good selection of vegetarian options available.

We love the K-sauce too!

Ian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Average”
3 of 5 bubbles Reviewed February 7, 2013

I ate here over the weekend and it was just ok!

The burgers had a vast variety but you could tell they weren't freshly cooked and had sat in a bane marie for a while. They were still tasty so I suppose I can't complain too much but i was spending 10 quid a burger or so. Don't understand why they don't give fries with the burgers adds 3 quid or so onto the price of every burger, not value for money! The chips granted are the huge big chunky chips which are really nice not 3 quid nice however. I was with my wife and kids so didn't want to kick up a fuss but the onion rings in there are crazy hit and miss! Like I don't know why I always gamble on them but I really enjoy onion rings with my burger. They can come up nice golden and crispy. Sometimes they come up looking burnt but still crispy which is fine. The rest of the time they come up soggy and in a little pool of oil which sits on the wooden board.

These are the negatives which make you leave Ketchup not feeling overwhelmed and awed with the experience. However the staff are great! They really try to look after you. Many times I feel they are understaffed but I worked for G1 about 6 or 7 years ago and know what they are like with wages so can't fault the venue on this front. I enjoy eating in ketchup with my kids as they love the experience so I will be back.

Take heed of the comments though please because I feel if these minor improvements were sorted we would eat here a lot more often

  • Visited February 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank MartyMeldrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Social-Ketchup, General Manager at Ketchup Dundee, responded to this review, February 28, 2013
Hi MartyMeldrum,

Thank you for giving us an honest feedback.

My team should not be serving anything that is not up to standard, so in terms of your burger and onion rings, they should have never been presented to you if they were not perfect. Also, not having fries served with the burgers is a common point raised with our guests, although with the launch of the new menu, we dropped the price of a side dish to £1.25.

Your comments have been discussed with my management team and waiting team as are all reviews on TripAdvisor. I feel it is important for everybody who works here to know the feedback that is given either positive or negative so we can work to improve our service and product.

Thanks again for taking the time to leave a review.

Ian.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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