We've been eating here on and off for a few years now. It's hard to offer a fair overall assessment because the experience has varied quite a lot.
The food in our opinion is the best part. The burgers are the finest in town: they get the meat from a top local butcher and the result is a high-quality burger. The onion rings side orders are also great. And top marks for the alcoholic milk shakes.
But it's the human side of things that is really unpredictable so that you never know what you're going to get when you walk through the door. There are some staff there who are very good indeed. Not coincidentally they tend to be the long-term people who've been there for a year or two: they recognise us, they have a chat and a joke and they try to look after us. They know what they're doing and if the kitchen is a bit slow (which it often is) they know to hurry it along.
If you're unlucky, however, or go on a different night, you get the kind of service that infuriates. Our most recent visit was typical of this: three unsupervised new girls who tended to hide behind the counter to avoid customers and who were straight out of the I'm-a-Student-And-I-Really-Don't-Want-To-Be-Here school. Frankly they were unwelcoming, elusive and without the slightest rapport with customers. The food was also extravagantly long coming...and, as for trying to pay, well, we pretty much had to get our coats on and camp out by a till in order to get noticed.
So, caveat emptor. The food can be really good and some of the staff are nice and helpful. But the latter is very much a moveable feast.
Best of luck.
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