My wife and I spent 2 nights in early July on a promotional reservation. Despite the glowing journalese regarding the property we encountered several failings which were brought to the attention of reception staff at the time. Additionally, email communication detailing these failings was established with the CEO of Connoisseurs Scotland who list this property within their group. In turn the CEO has at least twice contacted the owner/director and management, even copying my emails, yet to date, some three weeks since our visit neither the owner/director nor management have shown the courtesy to communicate with me.
Our paperwork indicated that we would be treated to a bottle of wine in the apartment on arrival. It was missing. Additionally, the complimentary continental breakfast pack was missing. Both of these items were made available AFTER I had spoken to reception staff.
On the second day of our visit we returned at 1620 to discover that the apartment had not been serviced at all. Yet the information pack within the apartment stated that servicing would occur between 1100 and 1500. When reception was contacted I was given the somewhat lame excuse that they had been busy. We then went shopping and returned just after 1700 to a serviced apartment BUT later that evening discovered that although staff had replaced towels they had not provided a bath/shower mat. Once again I had to contact reception to obtain the missing item. Not that we required them as we had our own but we never did discover the quoted slippers.
Although all three members of reception staff encountered were most pleasant and helpful there is a somewhat lax management regime to oversee that staff are performing their specific functions as they should. This perception is reinforced by the apparent lack of courtesy by the owner/director and management to respond to my comments made to the CEO of Connoisseurs Scotland who has been most helpful.
- Official Description (provided by the hotel):
- Westport Serviced Apartments provides the independence, privacy and space of your own home while away on business or pleasure. Situated in the heart of the Cultural Quarter, Westport Serviced Apartments boasts the most stunning views across the City. Comprised of 24 elegant, spacious one and two bedroom apartments available for short lets from 1 night, with housekeeping service available daily. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Travelocity, Cancelon, TripOnline SA, Hotwire and HotelQuickly so you can book your Westport Serviced Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Westport Serviced Apartments Dundee, Scotland