Phoned and booked a small room for a Business meeting, received confirmation. Phoned a week before to give exact numbers - all 10 of us. When we arrived we were shown the room. it was huge. Spoke to pregnant female Manager who said that was what i booked. I was gob-smacked. I said I had the email confirmation but she said that when i phoned her i changed the booking to a big room. [-] lies!! I argued this but she basically said I was lying! She was incredibly arrogant - I remembered that when I phoned she was talking to a member of staff while I was on the phone , said maybe she had misheard. She just said room was booked and i had to pay. it was her word against mine. I was bloody furious. As an organisation and personally I will NEVER USE THE QUEENS HOTEL AGAIN NOR WILL I RECOMMEND IT TO ANYONE ELSE.
- Free Wifi
- Breakfast included