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“Basic room and pricey”

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Holiday Inn Express Dundee
Ranked #15 of 30 Hotels in Dundee
GreenLeadersSilver level
Macduff, United Kingdom
Level Contributor
465 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“Basic room and pricey”
3 of 5 bubbles Reviewed April 1, 2013 via mobile

Stayed here a few times and it doesn't seem to get any better. The service at the reception desk is dire and needs addressing sharpish. The breakfast facilities are average but adequate. Little bit pricier than other city hotels but the being city centre makes up for that. Close to train and bus stations and 2 minute walk to shops

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandyfroh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dundee, responded to this review, April 15, 2013
Dear Sandyfroh,

Thank you for your feedback. We are glad you like our convenient location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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621 reviews from our community

Traveler rating
    137
    256
    140
    57
    31
See reviews for
103
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193
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
renfrew scotland
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed March 22, 2013

This Hotel stands at the moment and for the foreseeable future right in front of a Major construction job on the approach to the Tay Road Bridge.The noise level in our room from 7.45am was horrendous.So forget a wee long lie.Hotel was the usual Holiday Inn Express nothing to write home about,had the Free breakfast been hot it would have wend down well.I asked about the noise levels in other rooms,I was told all the rooms were the same,so be warned.There is serious building work going on in Dundee,beware.

Room Tip: At this time,choose another hotel,away from the diggers.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kenyabobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Public Relations Manager at Holiday Inn Express Dundee, responded to this review, April 15, 2013
Dear kenyabobby,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise during your stay. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 21, 2013 via mobile

Firstly, I'm an avid critic in hotels and stay in all type and brands of hotel. Mainly mine is for business so expectations are higher.

I politely informed the management on check out that defects in two rooms booked had occurred. Also, a matter arouse at breakfast time which I can't go into detail due to the nature of my work plus, equipment defects over looked at breakfast.

The general manager Graeme chooses to ignore complaints and chooses to "glam" the situation.

Lovely location, good proximity to the shops and business needs. Terrible management when things go wrong! I only hope you get hold of the guest relations manager as she is the only decent one.

Good luck on your stay!!!

  • Stayed March 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dundee, responded to this review, April 11, 2013
Dear Paul W,

Thank you for taking the time to write your review. We are pleased to see you liked our location and found our hotel clean, but regret the level of service received was less than satisfactory. Kindly be assured that we treat this matter seriously as we always strive to deliver world class service to our guests.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunlop
Level Contributor
176 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed March 16, 2013

Rooms clean & comfortable, a bit of road noise outside. The staff were very friendly but the hotel lacks any atmosphere. The breakfast is basic but good enough for the price paid. Parking is in a multi storey behind the hotel & you have to pay for this during daytime hours. Overall OK, clean, comfortable & affordable.

Room Tip: Not facing the street or on a high level.
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rspatrick1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dundee, responded to this review, July 17, 2013
Dear rspatrick1107,

Thank you for taking the time to post a review of our property.

I am sorry to hear your noise challenges, nevertheless, I am still pleased that you were satisfied with your stay with us. We would like to express our sincerest gratitude for your comments which allow us to confirm that our efforts for the well-being of our guests have been met.

I hope that we will have the pleasure of welcoming you back again in the near future.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed March 12, 2013

Stayed two nights last week, unfortunately visiting Dundee following the sudden death of a young family member, after moving from the worst hotel in Dundee.
The HIE was refreshing, welcoming and friendly.
The staff aware we were staying following a bereavement were very supportive, empathetic, flexible and helped us in many ways
It meant a lot to myself and family and friends staying and I am writing to the manager and HIE head office to thank them.
The hotel was an ideal location, warm, clean and friendly. The reception lounge and bar area large and comfortable and the inclusive breakfast was varied enough and good quality for anyone's tastes
I highly recommend the hotel, the staff and excellent customer service, the setting and comfort / cleanliness of the room.
Thank you to the HIE staff team

Stayed March 2013, traveled with family
Helpful?
Thank Stoupaman_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed March 7, 2013

I stayed at this hotel recently and I was passing through on business as opposed to spending time in Dundee.
The hotel is really easy to find, it's on the main thoroughfare through Dundee and is visible from the ring road with convenient parking just behind the hotel.
I arrived late and checked in to find my room looking like a Holiday Inn express of ten years ago really, but the room was clean, facilities OK and I was heading out early so missed breakfast, but suspect it isn't too dissimilar to Holiday Inn express fayre elsewhere - I..e basic breakfast.

So good for commuting through, but dated and needs some tlc.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yorkshire_Exec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dundee, responded to this review, July 17, 2013
Dear Yorkshire_Exec,

Thank you for taking the time to post your comments. I am pleased that our location was convenient for you and our rooms clean. Your additional comments regarding our facility needing updates have been noted and will be used to consider improvements needed.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Really nice place , clean and tidy, very helpfull staff , value for money ,but weekend spoiled by a couple of inconsiderate families, but to be fair to the staff they sorted them out very quickly.There were other family's in the hotel but you never heard a sound from them and the children seemed to be well catered for.Nice small bar , and plenty seating.

Room Tip: Rooms at the front have the best views , of the bridge and the river.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dundee

Property: Holiday Inn Express Dundee
Address: 41 Dock Street, Dundee DD1 3DR, Scotland
Phone Number:
Location: United Kingdom > Scotland > Dundee
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#1 Green Hotel in Dundee
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Dundee 3*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express Dundee is a stylish hotel offering an inclusive Express Start breakfast with hot options. Within the hotel there is free wireless internet access throughout. All 95 bedrooms offer freeview television, complimentary tea & coffee facilities, hairdryer and power shower. Holiday Inn Express Dundee is perfectly located in the heart of Dundee City Centre just a 5 minute walk from both Discovery Point & RRS Discovery and HM Frigate Unicorn. For sports fans Holiday Inn Express Dundee is within easy reach of the Dundee International Sports Centre as well as Dundee United Football Club and Dundee Football Club. The hotel is perfectly situated for the Train Station and Bus Station and only a 5 minute taxi journey to Dundee Airport. For the keen golfers the Holiday Inn Express Dundee is well situated for Open Championship golf courses such as St Andrews and Carnoustie. The hotel has 2 great value meeting rooms which are modern, informal and ideal for presentations, interviews and training. Everything you need is included from audio visual and projection equipment to stationery. Buffet lunch and snacks can be arranged at an additional cost. Parking is available in the nearby Gellatly Street Council Car Park with an access bridge direct to reception from level 3 of the car park. Parking is free between 6 pm and 8 am with charges applicable outwith these times. ... more   less 
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Also Known As:
Holiday Inn Express Dundee Hotel Dundee
Dundee Holiday Inn Express
Holiday Inn Express Dundee Scotland

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