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“Staff were very attentive and excellent food!”

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Best Western Moffat House Hotel
Ranked #2 of 4 Hotels in Moffat
1 review
“Staff were very attentive and excellent food!”
Reviewed June 22, 2014

Lovely positioned hotel,easy access from motorway. A little overpriced and our room was quite small and a bit dated, but very clean. We had a carvery for the wedding which was fantastic, service was excellent and staff were lovely. Thanks to Ian, Kyle and Emily and all the other staff, for their hard work and excellent service during the wedding!!!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulLawson, General Manager at Best Western Moffat House Hotel, responded to this review, September 6, 2014
Thank you for your kind words regarding your recent visit at our property.

Your business is very important to us and we value your feedback. I will feed this back to the rest of the team who will be delighted, We hope you will come back and see us again soon.

Thank you again for taking the time to Leave feedback. We appreciate your loyalty to us.


Sincerely,

Ian Wilson
General Manager
BEST WESTERN Moffat House Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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637 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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  • Any
English first
Silsden, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 15, 2014

Hotel needs updating especially the rooms. Dead flies on corridor window ledge. Bar prices very expensive. No drink prices on display. Room menu not up to date. Ate out at a different hotel in Moffat. Would not stay at this hotel again but would chose another hotel in Moffat. Staff friendly and helpful.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this review, June 22, 2014
I am truly sorry that we did not meet your expectations. I hope that one day we will be able to show you that we can do much better and if you wish to reach out to me personally please feel free to do so at any time. With kind regards, Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 15, 2014

We visited the Moffat House Hotel in early June using an off-season Classic Britain dinner/B&B deal, for two nights. We paid extra to allow us to bring our dog, Ollie. On arrival we were taken to one of the 'pet friendly' rooms and the disappointment started here: the room was dusty and had food stains on the wall; the wallpaper was thrown up in a very uneven, patchwork effort that was peeling; we could hear the neighbours downstairs just having a conversation; the en-suite flooring (lino) was poorly laid; the bath panels were uneven and there was mould in most corners. We discovered later that the very basic shower was almost impossible to set to a usable temperature... Remember, we paid MORE for the pet friendly room!

Food over the two nights was poor. Our Classic Britain deal specified a 3-course menu but the staff said this was a mistake and that we had to chose from a smaller menu or eat up to £15 each from any menu we wanted. Fair enough. But the food was frozen fair, re-heated. On the second night I asked for a steak and the chef made a pigs ear out of it and the replacement. The steak was the only bit of actual 'cooking' they were asked to do for us over the two days and they could not get that right and at £20-odd quid for the steak alone, I was unimpressed.

On checking out I was charged twice for one evenings meal - even though I was on a DB&B deal. This was refunded but only after a few days and the staff could not work out how much I was owed; I had to show them!

The staff were a young team and were very friendly and sympathetic about our various complaints - they knew before being prompted that the food and the room were below par.

The manager has called me and has said that the hotel is slowly being upgraded and that the room we were given is one of the rooms that badly requires it. This does not excuse the food stains, dust and mould...

Love the borders and we will be back, but certainly not to this hotel.

Room Tip: Ask for a room that has been upgraded!
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this review, June 22, 2014
On this occasion we simply have to put our hands up for this oversight for which I apologise most sincerely. I know that one of my colleagues has been in direct contact with you, however, I remain sorry for the disappointment we caused you. With all good wishes, Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ayr, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 12, 2014

This hotel is beautiful, the staff extremely friendly and very helpful. We had Breakfast and dinner during our stay and the food was great and well presented. We stayed in the cottage which we loved and it was spacious enough for four adults. Would recommend and will return. Well done and a big thank you to all the staff.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoanWotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this review, June 22, 2014
Thank you for your review. We pride ourselves on excellent service from friendly staff and I am so pleased to know that we made your stay special, and look forward to welcoming you back on a future visit. Kind regards, Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bingley, United Kingdom
1 review
Reviewed June 12, 2014

Our first visit to this hotel. Excellent service, friendly staff and good atmosphere. Our double room was clean and reasonably spacious even though we were out in the wing and not in the main hotel. Breakfast was good with a good choice of traditional or continental items.
The weather was excellent during our stay making for a most enjoyable weekend with friends.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gettingroundtuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this review, June 22, 2014
Every guest who stays is special to us and your review means a great deal to us all – thank you so much. With all good wishes, Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2014

Our fourth visit to this hotel for a reunion. Excellent service, friendly staff, relaxed atmosphere. Our double room was very spacious and clean with a comfortable bed; the breakfasts cooked to order with very little delay.

And good weather to boot!!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this review, June 22, 2014
I cannot begin to tell you how much your review means to each and every member of the team - a huge thank you. Kind regards, Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 10, 2014 via mobile

This is the 4th time that we have had a get together with friends. I can honestly say that all our guests were made to feel so welcome and everyone said that your staff were so helpful to them. Many are coming back during the coming months with all of them saying that they are coming back next year. We had a private room with a special menu created by your fantastic chief, your staff are a real credit to you and your hotel. Ian and his waiting staff were very attentive to all our guest wishes. Making sure that they were well catered for!

The only complain that I could say, is that your local beer had sold out prior to their visit, so they we're disappointed they could not sample this.

Well done and we will se you next year if not before!

Stayed May 2014
Helpful?
3 Thank FamilyH0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BHtlGuestRelations, Guest Relations Manager at Best Western Moffat House Hotel, responded to this review, June 22, 2014
Thank you for your wonderful review. I hope this will be your first of many stays with us. With my good wishes, Jon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Moffat House Hotel

Property: Best Western Moffat House Hotel
Address: High Street, Moffat DG10 9HL, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Moffat
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 4 Hotels in Moffat
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Moffat House Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
The BEST WESTERN Moffat House Hotel is an elegant mansion transformed into a stylish and comfortable retreat for family and friends, set ​in the charming Victorian spa town of Moffat. Built for The Earl of Hopetoun in the 1750s, it has been carefully maintained and modernised to retain all of it's elegance. Proprietors The Lawson family, along with their friendly staff, offer you a very warm welcome. Only 45 minutes from Glasgow, over 1 hour from Edinburgh and 15 minutes' drive from historic Gretna, The Moffat House Hotel is the ideal retreat to help you make the most of your time in the area. Set within private grounds, this stunning Victorian style hotel combines traditional elegance, comfort and a warm welcome. Keep connected from the comfort of your guest room with WiFi. Your room uniquely reflects the character of this traditional building without compromising on modern amenities. Check in to a Deluxe Four Poster guestroom and enjoy extra space, and beautiful views of the Scottish countryside. You can expect a heartfelt welcome, superb facilities. We have beautiful rooms equipped with everything you need for a relaxing break, so make our hotel your home and relax, have fun with or without the kids and enjoy very special grown-up time for yourselves. We are sure it will be a stay to remember. ... more   less 
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Also Known As:
Best Western Moffat Hotel
Moffat Best Western
Best Western Moffat House Hotel Scotland

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