Made a booking with smiths for our wedding. Upon arrivel the hotel was beautiful we thought we had made the best choice. Checked in on time. Didnt get offered our free cocktails we had to ask. We didnt get to meet the wedding co-ordinator (apparently you have to ask to see them). We had a walk over to gretna green to find out ourselves where we would be getting married.
Room was tidy and nice flowers, music. Very romantic! However this was a family room and i had no where to keep my sons milk had to keep it in cold water in our champagne bucket.
On our wedding morning my son 1 year old whos diabetic woke up unwell i rang house keeping for a yoghurt or cereal 30mins before breakfast was due to start. The answer i got was 'sorry no the chefs not started yet??????' When taking this up with smiths they told me i should of come with snacks for my childs illness!! Where was i ment to keep them?? Yes i had emergency supplies good job eh??
When i was due to go down for wedding hair andmake up i asked if they were any chance i could get a dressing gown so i didnt spoil it i was told 'theres none clean' that was that!
However the girls in the salon were amazing,very impressed with my hair and makeup. Lovely personalitys very chatty!!
The hotel itself was lovely, the bar staff were great. Maria made best friends with my sons.
The wedding night we were giving private dining which was lovely and we were very grateful for. Food and drink were fab!
After writing to smiths to explain we wernt happy the letter which we recieved back basically said everything i told them was acceptable and sorry i had a bad experience!! :/
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- Also Known As:
- Classic Hotel Gretna Green
- Gretna Green Classic Hotel
- Smiths At Gretna Green Hotel Scotland