We were kept waiting endlessly though our afternoon, the room eventually materialised 4hrs late, I was very annoyed - had the staff told us that we were not going to be able to check in till late then we could have made the most of our day and visited some of the great towns/sights/scenery around. Instead we spent the afternoon waiting around, our boredom only to be broken when someone reversed into our car in the carpark. Not the kind of break we were hoping for.
Room was a disappointment. Cramped facilities, overheated room with no fan available from the hotel, flies and the sound of kitchen staff swearing at each other at 6am did not improve my impression of the place. I took 6hrs to find an Iron for us. There was a bulb out. It took us 30 mins to figure out the little switch by the bed turned the shower on! The mattress was one of the cheap ones that makes you feel like you are sleeping on rock's, the management say this is one of the new mattresses they have installed.
The food was the biggest disappointment of the trip. the venison was like rubber, over cooked and tepid by the time it reached us, the accompaniment of mustard mash had the consistency of polly filla with liberal amounts of buckshot.
The beef wellington was horrific. I was served the end pieces. They were inedible. On asking for a cut closer to the centre in the hope of tasting some of the succulent local beef I was told it had all been given out and it was our fault for ordering too much beef and not enough chicken.
The overall attitude of the staff left me with impression that we were imposing on them.
My friend was a wheelchair user. They had to stay in a travelodge in Dumfries as although the hotel is rated for access that is only to the function room. there is no access to the toilets or the bedrooms.
PS the only hotel that does not have 3g or WiFi!
- Official Description (provided by the hotel):
- A beautiful Georgian House standing in its own landscaped gardens in the centre of Mabie Forest yet only 3 miles from Dumfries. A family-run hotel providing friendly, personal service with flexibility to meet your personal requirements. ... more less
- Also Known As:
- Mabie House Hotel Dumfries, Scotland