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“Hotel with good leisure facility in the Dumfries town centre”

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Cairndale Hotel & Leisure Club
Ranked #5 of 7 Hotels in Dumfries
Newcastle upon Tyne, United Kingdom
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Hotel with good leisure facility in the Dumfries town centre”
Reviewed July 15, 2014

Nice small old hotel in the centre of Dumfries town. Place is interesting itself and provides an additional opportunity for people travelling across Scotland. Leisure facilities are on the good level (sauna, gym, spa, steam room and pool).

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank AnatoliZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, July 22, 2014
Thank you for taking the time to post such an excellent review following your recent stay at the Cairndale.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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752 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Scotland
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 14, 2014

Location - only a few minutes walk to town centre
Customer service - excellent. Every member of staff was friendly, welcoming and helpful
Food - we were on a dbb rate which included a 4 course meal. The food was of a very high standard both at dinner and breakfast.
Rooms - very clean. Yes they are a bit dated, but does that really matter? To me it doesn't.

This is a great hotel, with great food, hospitality and location. Don't hesitate to book.

  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank TheBluesScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, July 22, 2014
Thank you for such an excellent review following your recent visit to the Cairndale with family.
Your comments about our staff being friendly, welcoming and helpful will be much appreciated by everyone concerned with your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 14, 2014

Okay so the decor and hotel are a little tired but aren't we all. The hotel was central, clean and welcoming. Thank you for the lovely robes, fruit and water in our room. A very nice and welcomed touch. The staff are amazing and really make customer experience of the hotel a first class stay. John in the restaurant was brilliant - he ran a tight ship and I didn't see his stop once. Similarly Maria was outstanding. She remembered I took peppermint tea which was a really nice touch. Room 15 was close enough to reception and the lift for the leisure centre. Danielle delivered a great massage and was good value at £43 for the hour. I would not bother with the hotel if the staff were not as outstanding as they are. They really want you to have a great experience which makes all the difference.

Room Tip: Room 15 was nicely presented and close to reception. It was quiet as it overlooks the back.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank AmandaLivingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
2 reviews
Reviewed July 12, 2014

Stayed for a weekend with our baby son. Good room with infant cot and plenty of space. All the staff were very friendly. We enjoyed a swim with our son and the facilities were far better than we'd expected from a three star hotel.
The food was good but with a young family we would really have appreciated a 6pm dinner (service didn't start till 6:30).

Room Tip: Room 90 was very spacious.
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Edinburghl0cal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, July 22, 2014
I was delighted to hear how much you enjoyed your recent visit to the Cairndale.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 9, 2014 via mobile

We stayed in a family room for a wedding.

The room was a great size but a bit tired and in need of redecoration, but was good for what we needed.

All the waiting staff at dinner and breakfast service were fantastic and spent time talking to our 2 year old.

Checking in and out took a few minutes by cheery staff.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JigglyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, July 22, 2014
Thank you for taking the time to post such an excellent review.
It's very much appreciated by everyone concerned with your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 8, 2014 via mobile

I stayed here for two nights as I was working in Dumfries for a few days. The staff are friendly and made me feel very welcome from the minute I stepped in the door. My room was lovely the beds are massive! The food was great too. On my second night I went to check out the leisure facilities. Steam room Sauna Jaccuzi and Pool were all very clean. I will definitely stay here again.

Stayed July 2014, traveled with friends
Helpful?
1 Thank Gaynor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, July 22, 2014
Hi Gaynor,
Thank you for taking the time to write such a positive review following your recent visit to the Cairndale.
I was delighted to hear that you're already looking to stay with us again, and if you're planning to visit on a regular basis we'd be pleased to negotiate a special corporate rate.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belper, United Kingdom
Level Contributor
193 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed July 8, 2014

I used this hotel as a stopover whilst on business.

An old hotel and an old clientele. This actually was good, no noisy neighbours. Plenty of parking. There are leisure facilities, but I didn't use them. Wifi was good.

The room was ok, a little tired, but you forget this with the very helpful staff. Breakfast was good, set me up for the day.

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Bangkokram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewWallace, General Manager at Cairndale Hotel & Leisure Club, responded to this review, July 22, 2014
Thank you for your excellent feedback. I was a little surprised by your comment about the "age" of our guests and this was probably just a snapshot on the night you visited.
Our clientele change all the time and it's always interesting to be able to welcome so many guests from around the world ( young and old alike! ).
This week alone we've had the pleasure of welcoming members of the Fiji Commonwealth Games team, Japanese tourists, a Danish Gardening group, German motorcyclists and large numbers of Chinese Students.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cairndale Hotel & Leisure Club

Property: Cairndale Hotel & Leisure Club
Address: English St., Dumfries DG1 2DF, Scotland
Location: United Kingdom > Scotland > Dumfries and Galloway > Dumfries
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#5 Family Hotel in Dumfries
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cairndale Hotel & Leisure Club 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Cairndale Hotel And Leisure Club
Cairndale Hotel & Leisure Club Dumfries, Scotland
Cairndale Dumfries Hotel

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