Weekend got off to poor start, booked in pleasant experience & went to room 50 a superior room where I was disappointed, this was a basic room with a larger bed but a large duvet squashed into a small duvet cover, cannot understand why this would be done if superking size quilt buy superking size duvet covers simple! I called reception & asked for a cover that fitted the quilt which would then fit the bed & was told give them ten minutes, went to reception after ten to be told we were being moved, taken to the new room which was in fact the "honeymoon suite" separate sitting area and lovely four poster bed, thanks very much was lovely and excellent customer service.
We found the staff, the food and the two nights entertainment, the comedy night on the Friday & the Neil Diamond night on the Saturday excellent, hotel did not stock diet lemonade but got some in for me another massive tick for customer service.
Overall all I would recommend this hotel for good food, excellent entertainment and customer service which exceeded my expectations but buy those duvet covers !!!!!!
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- Also Known As:
- Cairndale Hotel And Leisure Club
- Cairndale Hotel & Leisure Club Dumfries, Scotland
- Cairndale Dumfries Hotel