I booked this hotel as it was rather handy for my business trip, but I admit to some concerns from the reviews on tripadvisor.
The best point is that the staff are well trained, friendly, efficient and helpful. From check in, to bar, restaurant and leisure club, they were all fantastic.
Also, the entire package of Dinner, Bed and Breakfast is well priced and when a few drinks were added it came to around £95. Not bad.
The leisure club is reasonably equipped, with cardio machines, static weight machines and a free weight area. I had a good workout, but never used the pool, although some did.
I was a little hindered by the height of the gym area and when standing on the treadmill I had no headroom to run, so had to go into the other area on a rather antiquated machine to run. However, I am 6ft 4ins, so this won't affect many visitors.
I was given a rather strange room for my requirements, a family/disabled room. It had wider doors, 3 beds, grab handles in the newly appointed bathroom and fixtures for disabled people. It didn't hinder me much, but whilst at breakfast looking at some of the clientele, I thought they would have benefited from this more than I (and I sincerely hope I am not offending anyone with that statement). My only trouble with the room was that the bed (which was 2 singles pushed together) at the open side nearest to the en suite, had near collapsed and as such leaned towards one side. My thoughts are that this side is used by people getting in and out of wheelchairs and had had excessive wear. Thus I slept on the other side. Also, the room faced the academy leisure building opposite the hotel, with it's bus stops and late closing. It was therefore quite noisy until gone 11pm and then got noisy around 7 am.
My evening meal was very tasty, however I had an issue with seeing the "chef" cook your meal from your seat. This is interesting in a high class venue with chef running around getting things ready, but here he clunk dings veg and sauces in his constantly used microwave.
My main came without my requested vegetables, so the waitress went back for them. A scoop of carrot/turnip and a spoonful of peas went clunk ding in 2 minutes and then they came to the table. £2.50 thank you!! Doesn't really have the same appeal. And as such, they were nuked to mouth burning levels, so were eaten after the main course.
Certain areas of the hotel looked old and in need of refurbishment, although others looked as though this had recently been done, if in a Art Deco fashion and colour scheme that isn't really my taste (a bit Blackpool does Hollywood for me!! Sorry).
However, the hotel was holding 3 mini conferences involving local businesses, had a junior sports team staying and there were plenty of people in for breakfast, so it is a well used establishment.
The breakfast was varied and again pretty tasty, even though the much despised "hot trays" were in evidence again. The staff, as always, were wonderful.
So a bit of a mixed bag really. I think they are trying to improve which should be commended. But some of the key areas that would get them from average to good or even better, are the areas that seem to be overlooked at the moment.
Certainly not a disappointment, but not first choice on my list of hotels to re-book.
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- Also Known As:
- Cairndale Hotel And Leisure Club
- Cairndale Hotel & Leisure Club Dumfries, Scotland
- Cairndale Dumfries Hotel