I brought my wife to the hotel for her birthday. We are vegetarian and asked in advance whether vegetarians were catered for. The answer was positive. When we ate at the restaurant we were offered two main identical courses each as an alternative to the fish dish. When I pointed out that I did no want two identical main courses (who would) the young waiter just shrugged- I went minus a paid for course. I was given a diet coke whcih tasted of alcohol; the glass clearly hadn't been cleaned.
My wife couldn't sleep for the noise of wedding guests, drunk and allowed to be as noisy as they liked at 1 and 2 am. I cales reception to complain and got no reply. I went to reception and no one was in attendance. On checking out I was asked if we enjoyed our stay by reception. I told them about the noise. I was told that I should have complained!!!! The reception staff were polite but totally unconcerned- blase.
The hotel is shabby indeed and the response of staff is "don't bother us".
I've had better service by far at cheap hotels- threadbare and livoing on its reputation. Look for better; it'll not be hard to find. The MacMillan family, who seem quick to defend the hotel. need to open their eyes. Send some mystery guests to observe; you might be surprised by the findings.
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- Also Known As:
- Hydro Peebles
- Hydro Hotel Peebles
- Peebles Hydro Hotel
- Peebles Hydro Scotland