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Reviewed August 9, 2016 via mobile

I've been coming to Peebles for close to 20 years and this year has been fantastic. Everything from the food to activities have been great, as well as the fantastic staff (one in particular- Gordon the gin captain!- a pleasure to know such an attentive and charismatic young man, who the hydro are lucky to have in employment) will be visiting next year and for the foreseeable future, p.s love some of the changes but I hope the hydro keeps some of its authenticity and does not change too much.

Stayed: August 2016
Thank Ben C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Peebles Hydro, responded to this reviewResponded August 10, 2016

Thanks for your feedback Ben C. I'm delighted to hear that you had another great stay with us. I will, of course, pass your compliments on to our Gordon, he has embraced his role as Gin Captain so well and is indeed a credit to us. We hope you return to see us all again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2016 via mobile

Hmmm - what to say about Peebles Hydro? To be fair to the owners - the Leckie family of Crieff Hydro fame - they are clear that they have much still to do, having taken over ownership recently following a long period of neglect. So yes, away from the public areas it is very tired and in need of attention - a combination of white gloss woodwork, worn red carpets and floral curtains.

In terms of our visit we experienced the following:

Room

- our room was missing a bedside cabinet which we eventually got replaced.

- there was no side light of any kind in the children's part of the family room we were in. This led to difficulties for one of our children trying to climb down from the top bunk in the dark. We asked for and were given a lamp.

- the only plug socket in the children's bedroom stopped working so we had to ask for an extension cable to operate the lamp and TV in their room.

So we got what we asked for but there were quite a lot of things we needed to ask for.

Restaurant

As part of the takeover it seemed like lots of staff were new. (Their badges actually said "New to the family"). Whilst I can understand the logic in providing this information it did plant a seed that perhaps they weren't as proficient as they might be. To be fair they were all very pleasant but also very shy, not very confident and prone to errors.

So at dinner:

- the soup was advertised as coming with sourdough bread but none was forthcoming and the waitress seemed not to know anything about it. We got it when we asked.

- the steak was advertised as coming with lyonnais potatoes but was delivered with saute potatoes instead.

- after we had placed our order we also asked for side of veg. This was delivered during our starters. When I suggested that wasn't appropriate the waiter apologised but still tried to leave them with us until I insisted that he take them away.

- one of our children asked for the sticky toffee pudding to be served with ice cream separately. That was agreed to only for it be delivered together. The pudding was also cold.

So in summary, I'm sure much of this is due to the transition taking place and management do say that prices reflect this. I'm not sure that the differential is that great - the prices aren't cheap - and, anyway, for current guests it's all about their current experience. I'm sure things will improve, hopefully in line with Crieff of which we're big fans, but there is still a long way to go and I have to say this guest's experience was not great. A real letdown.

Stayed: August 2016, traveled with family
5  Thank bigalmckenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Peebles Hydro, responded to this reviewResponded August 10, 2016

Many thanks for taking time to write your review bigalmckenzie. It's great to know that you appreciate the work the team are currently putting in to the Hydro, but I'm so sorry that you felt let down in some areas. The whole team will continue to work on every aspect of the property and we hope you can return sometime in the future to see the positive changes.

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Reviewed August 7, 2016 via mobile

Visited here yesterday for a relaxing swim lunch....Arrived at the pool to discover that the Jacuzzi wasn't working and they were having problems with the pools temperature....surely they could have advised us of this when we phoned to book or offered discount as half the amenities were not working.... Although they do offer fluffy robes & bath slippers now at no extra cost!

After sitting in the freezing pool until Lunch time we were all ready to put a complaint in....and then we had lunch.

10/10!!! The food was absolutely amazing and worth faaaar more than the £30 we paid for the day. Each course was better than the last and large portions too. The swim lunch menu is a lot nicer now - gone is the risotto and portobello mushrooms.

The staff were really attentive especially the lovely waiter that told us the White chocolate pudding was the best! It was amazing!

Highly recommend going and skipping the swim and just having the lunch.

Stayed: August 2016, traveled with friends
1  Thank Gemma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Peebles Hydro, responded to this reviewResponded August 10, 2016

Many thanks for your comments Gemma R. It was great to hear that you had enjoyed your lunch so much. Our apologies for the problems with the pool temperature. We have very recently installed a new heating system and the team have had a few teething problems with it.

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Reviewed August 6, 2016

Excellent service overall attentive and friendly staff. Nice accommodation spectacular views on the edge of historic Peebles. I was there for a fishing trip on the superb River Tweed and it was great to return to the hotel after a day's fishing and relax in nice surrounding and service from excellent friendly staff. Don't miss the exemplar traditional Scottish breakfast.

Room Tip: All,rooms appear okay
  • Stayed: August 2016, traveled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Xxtravelanddine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Peebles Hydro, responded to this reviewResponded August 10, 2016

Thanks so much for tour feedback Xxtravelanddine. We are delighted that you enjoyed your time with us so much and enjoyed both the Hydro and the surrounding areas.

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Reviewed August 6, 2016 via mobile

Booked an overnight for a family birthday. Have to say I was really disappointed. It is obvious that the hotel is getting done up and it really affects it. The general areas like the dining hall was nice and well presented. The bar area was a bit odd, the bar was essentially like a hole in the wall and then the seating area was to the opposite side. There was a man playing keyboard and singing however if sitting in the seating area you couldn't see him as he was positioned in the corridor. The room we had was awful, very run done and not space what so ever. The bed was comfy enough. I am tall and of average build but struggled to get into the vanity table as it was so close to the bed. The bathroom was dingy and a bit of a tight squeeze in the shower. We went to the pool, the entrance was lovely looking but once you got into the changing rooms they were really run down and looked very much like a 80's local council pool. The swimming pool and sauna etc were fine. Have to say a massive thanks to the lifeguard who encourages our 2 year old niece to into the pool- she was fab! There was a note in the room saying that it was getting renovated and apologised for this and it said 'as you can see it was reflected in the price' I would completely disagree with this as we paid £169 for 1 night DBB for a run down and grubby hotel. Not the experience we had hoped for in celebrating a 60th birthday. Hope it's better once it's been done up!!

Stayed: August 2016, traveled with family
1  Thank Gbeattie1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations M, Guest Relations Manager at Peebles Hydro, responded to this reviewResponded August 10, 2016

Thanks for taking time to leave us your feedback Gbeattie1986. It was great to read about the positives of your stay but we can only apologise for your disappointment in other areas. The team are working hard to update and improve the Hydro, which will take time to complete. The rates were reduced hugely when we first began to run the business to reflect the current status of the hotel.

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