My family booked 4 rooms for a 3 night stay from 24th May 2013. We lasted one night - and that was only because there was nowhere else to go in Peebles at 2am. The Crown is billed as a family friendly hotel with a lovely restaurant on their website - what they fail to mention is the fact that on Friday, Saturday and Sunday nights they have a 1am bar and you can hear EVERYTHING. We expected a small local pub to have last orders at 11pm and would not have booked had we been told it was open until 1am for the duration of our stay.
The music was extremely loud and the people in the pub matched it. The noise was horrific. We completely understand that it is a pub and people are having a good time, but i think it is disgraceful to hire out rooms to families with children without informing them of the 1am bar. Our room (room 6) was at the front of the pub and we then heard every single person on the street. A group of men stayed in the room above ours and decided that it would be a good idea to scream and shout right outside our door and then jump up and down on the floorboards in their upstairs room between 1am - 2am (seriously) with music blaring from their room - i kid you not. We went downstairs to complain but guess what? No staff stay in the "hotel" once it closes. At all.
Absolutly terrible. I think we finally got to sleep at 3am, only to be woken at 5.30am by the loudest staff in the world banging round, putting all the equipment on in the kitchen, washing machines and dryers... It was really awful. I can only compare it to being at a festival in a tent or in student halls during freshers week.
After finally loosing the will to live at 8am, we went downstairs to speak to the manager, only to be told by a lovely lady who works there that the managers donw work in the mornings, as she is left to deal with all the complaints. I felt so sorry for the lady in charge in the morning. We told her we would be cancelling the next 2 nights and would not be paying the £80 for our room or the £40 for another family members room. She said she completely understood. She looked so upset and was on the verge of tears. She told us that she gets complaints about the noise every single Saturday, Sunday and Monday. She honestly looked a nervous wreck. The hotel dont take any money when you book and i can only assume this is because they have to give so many refunds - they are clearly just chancing their luck that people wont refuse to pay.
The rooms themselves were nice and clean and the food was lovely. However, their website is extremely misleading. The noise was so bad. If you are looking to stay out until 1am every night at thr weekend and just need a place to stay afterwards, then it would be fine. If you are looking for any sleep whatsoever (for more than 2 hours), dont stay. If they put you in room 6 just turn back around and find somewhere else. If it wasn't for the noise, it would be a great place and is probably better in the week.
This hotel needs to inform potential guests that they have a 1am bar, is extremely noisey and no staff stay on the premesis. They also need to look after their staff member who deals with the complaints because it was extremely unfair on her.
- Also Known As:
- The Crown Hotel Peebles, Scotland