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“Excellent Value - lovely setting”

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Bay Waverley Castle Hotel
Ranked #3 of 7 Hotels in Melrose
Reviewed March 10, 2014 via mobile

This is the deal. Self-drive 4 nights dinner, bed and breakfast. 4 included drinks per night. Single supplement charge. Cost ? 159.00 - can't beat it. Lovely place lovely staff. Food excellent - room lovely. A great place to explore the Borders from. The centre of Melrose is for me a leisurely 20 minute walk. I have no complaints. I have been before and will return again.

Stayed: March 2014, traveled solo
6  Thank Johnmhouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded March 15, 2014

Dear JohnMHuston,

How lovely it is to see you enjoyed your stay with us and thought so highly of our hotel. We do take great pleasure in delivering a high standard of customer service. I have to admit the surrounding areas of Melrose are absolutely beautiful.

Thank you so much for taking the time to write your review and we look forward to seeing you again.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

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370 - 376 of 642 reviews

Reviewed March 9, 2014

Recently stayed at Waverley Castle Hotel as part of a National Holidays break. All the staff we met were very friendly and couldn't do enough to help. Entertainment was good. Thoroughly enjoyed our stay and we will definitely be visiting again.

  • Stayed: February 2014, traveled with family
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3  Thank Happy_Shoppers13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded March 15, 2014

Dear Happy_Shoppers 13,

Thank you so much for taking the time to write your review on our hotel. I am glad everything was to your satisfaction whilst with us.

I will pass you comments on at our next team meeting.

Look forwards to seeing you in the not to distance future.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

just back from a national holidays break at the waverlley castle hotel, and had a lovely time. the staff were great, friendly, and couldnt do enough for you. the food was loveley, plentiful and well presented. the entertainment wasnt always my cup of tea, but a lot of people did like it, and there was a nice bar to sit in if you didnt want to watch. we had a lovely room, well appointed, very clean and tidy. the prips were great and not tiring. will definateley go back. all in all a great break.

  • Stayed: March 2014, traveled as a couple
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2  Thank gary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded March 3, 2014

Dear gary s,

How lovely it is to read your review about our Hotel, Staff, Food and Entertainment. We do take pride in what we do here and it is so nice to see that it is greatly received.

I would just like to thank you for taking the time to write you review and we all look forward to seeing you in the near future.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

paid £30 extra for supposed to be standard plus room but room very cold and chanel 4 did not work on tv when complaining told that whas the same in all rooms i could whatch in games room but it had people in it and tv was switched on . on speaking to maid she said this room is cold room did get a heater when asking . entertainment was good food ok for money paid .after looking at a standard room of another guest it looked no different to mine and i paid £30 apart from that not bad value for money paid. maid very helpful

Room Tip: if room cold ask for aheater
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  • Stayed: February 2014, traveled as a couple
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Thank fergie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded March 5, 2014

Dear Mr fergie57,

Thank you for taking the time to write a review on our hotel as it is very important to us that we get your feedback so we can commend our staff and improve our already good services we deliver to you.

The Standard Plus rooms are just that little bit of an extra cost but that will give you a bigger room, newly refurbished room with a lovely newly fitted en-suite bathroom also.

Thank you for your kind words about our staff and I will pass this on at our next team meeting.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

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Reviewed February 25, 2014

We upgraded to a superior room, but room 321 is cold both in the bedroom and bathroom so not pleasant at night.. Other than that's we had a super holiday, the staff are lovely and eager to please. The entertainment is good. The areal offers plenty of sightseeing.

  • Stayed: February 2014, traveled as a couple
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2  Thank Jennywhit05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded February 26, 2014

Dear Jennywhit05,

Thank you so much for taking the time to write a review on our hotel as it is lovely to read that you found all the entertainment and staff very pleasant. I do have to say that Melrose and the surrounding areas have lots of amazing attractions to offer which are beautiful.

I just wish you had reported the lack of heat in your room to reception and we would have been rectified for you straight away.

We look forward to seeing you again in the near future.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

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Reviewed February 14, 2014

We stayed with 6 friends for the weekend 31st Jan 2014. The room was lovely and food varied and of good quality. Service in the restaurant was excellent! Robert was especially helpful and added to our enjoyment of our dining experience. Some parts of hotel may be in need of a little re-decoration eg. doors off halls and paintwork in communal areas but the bedrooms and en-suite bathrooms were lovely. All the staff were very friendly and helpful. The only minus if you could describe it as such was the entertainment on the Saturday night of our stay and this was only because it was not to our taste. Didn't appreciate attention being drawn to us because we chose to leave the ballroom while 'entertainer' was on.

  • Stayed: January 2014, traveled with friends
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2  Thank MarionJimmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded February 16, 2014

Dear MarionJimmy,

I would just like to thank you for taking the time to write your review about our lovely hotel here in Melrose. It is so nice to read you and your group of friends enjoyed your stay with us, I am also happy to read that you found all of our staff very pleasant as we do thrive on delivering customer service to the highest standard.

I will pass your comments on to Robert and the other departments above and I am sure they will be delighted to hear it.

We hope to see you again soon in the not to distant future.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

For a short break excellent. Staff friendly. Service especially in restaurant could not be bettered. Room comfortable, clean & adequate.
Entertainment top notch with James s definate asset to the hotel. Thank you to everyone.

  • Stayed: February 2014
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1  Thank fennella66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrBinksGM, Manager at Bay Waverley Castle Hotel, responded to this reviewResponded February 16, 2014

Dear fennella66

Thank you so much for your lovely review and it is lovely to read that you really enjoyed your stay with us. I will personally make sure all the staffs are made aware if your kind words at our next team meeting.

We look forward to seeing you in the near future.

Kind Regards,

Daniel Robert McDonald
Trainee Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bay Waverley Castle Hotel

Address: Waverley Road | Waverley Road, Melrose TD6 9AA, Scotland
Phone Number:
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Melrose
Price Range: $103 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Waverley Castle Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
The stately looking Waverley Castle Hotel, situated one mile outside the town of Melrose, is set splendidly in five acres of rolling parkland at the heart of the Scottish Borders. Nestling between the River Tweed and the Eildon Hills, it is a stunning building boasting stunning views. Guests can happily relax in the Eildon Restaurant and enjoy outstanding views out over the Eildon Hills. After dinner you can continue your evening in the welcoming bar and ballroom where you can dance the night away to our excellent evening entertainment. The area is perfect for those who like to get out and explore. There are several sightseeing walks to enjoy nearby including one along the River Tweed. Historical Edinburgh is easily accessible by car for a day trip and is well worth a visit for the castle, shops, architecture and much more. ... more   less 
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Also Known As:
Waverley Castle Hotel
Waverley Castle Melrose
Bay Waverley Castle Hotel Melrose, Scotland

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