We arrived at the Kings Arms on the Friday before the Bank Holiday at the end of May and it was more like an October day. We were checked in by a polite young lady who showed us to our rooms. No heating was on and when we enquired she informed us that the heating was on a timer and would come on at 5pm. At this point we weren't really bothered as we were going out to explore the town. We arrived back about 5.30pm and still no heating. When we enquired, again, we were told it was coming on at 6pm. I explained to the guy it felt warmer outside and took a seat in the bar whilst we waited for other family members and we were basically ignored by the guy I had raised the issue with. At this point the offer of a drink would have appeased me, but... Nothing. I then proceeded to cancel my dinner reservation at the hotel and we made our way a couple of doors up to Barts Hotel for a well earned glass of wine. On arrival back at the Kings Arms an hour or so later, still no heating but at least Danny the owner was now on site and he promptly took charge of the problem getting us electric heaters while he sorted the problem. Danny was a really nice guy and looked after us for the rest of our stay. The rooms were clean, comfortable and of ample size. The breakfast was good with plenty of choice, cooked fresh by Danny who also doubles as the chef. Just a little extra effort from some of the staff would make this a great little place to stay in the Scottish Boarders
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- Also Known As:
- Kings Arms Melrose
- King's Arms Hotel Melrose, Scotland