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“Nice stay at Burts”
Review of Burt's Hotel

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Burt's Hotel
Ranked #2 of 7 Hotels in Melrose
Certificate of Excellence
San Francisco
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice stay at Burts”
Reviewed July 2, 2006

We spent a night at Burts Hotel on the way down to Weardale from the highlands and quite enjoyed the stay. The staff were welcoming and helpful, and the room large and comfortable. Dinner in the bar was quite good with good service. Melrose itself was quite a lovely spot.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P-Gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed June 7, 2005

Burts Hotel in Melrose is a bit of a puzzle, the food is fantastic, out of this world, some of the staff have obviously not been trained on this world!

Single rooms were very small and cramped and my window looked out on a peaked roof and only actually showed 6 inches of sky at the top.

Bar was closed till 5.00pm (5 of us arrived at 4.00pm) and the receptionist wasn't keen for us to sit and discuss business with tea and coffee, very strange.

The food in the bar was marvellous, inventive and beautifully cooked and presented, pity the serving staff had missed out on the training, ie table not cleared of previous dishes, starters arrived and we hadn't any cutlery.

Breakfast again was good food but the staff were slow and forgetful.

And the final irony was that five business people were trying to check out at 7.45am and the reception didn't open until 8.00 am, first time any of us had ever encountered a hotel where reception wasn't open at 7.45am!!!

And lastly but most importantly, the customer is the supposed to be the important thing in a hotel, it was disconcerting to be treated as an inconvienience!!! Smiling is obviously not compulsory, but it helps.

Helpful?
17 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 9, 2005

We recently spent three enjoyable days @ Burts taking advantage of their very attractive Winter Break Sale( £59.00 per person for Dinner Bed and Breakfast) The Food is outstanding and the staff are friendly and fun. They are in the midst of refurbishing some public areas but this did not detract from a very pleasurable stay in Melrose. Try the New Chocolate Shop on the High Street........wow!!

Helpful?
2 Thank alghart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 1, 2005

Extremely popular hotel for eating, but we stayed for two nights and found the corridors and residents lounge very shabby and needed to be refurbished very badly. Our bathroom comprised a tiny shower cabinet and loo with not space to turn and the wash basin, in the room,was cracked in two places. I wished I hadn't looked at the pillows or would have brought my own. Some of the staff were pleasant enough but others tended to give the impression that the sooner they got the food served, the better! Go for a meal, but don't stay over.

Helpful?
12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Burt's Hotel

Property: Burt's Hotel
Address: Market Square, Melrose TD6 9PN, Scotland
Location: United Kingdom > Scotland > Scottish Borders > Melrose
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #2 of 7 Hotels in Melrose
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Burt's Hotel 3*
Number of rooms: 22
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Also Known As:
Burts Hotel Melrose
Burt's Hotel Melrose, Scotland

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