We booked a table for 7pm on Saturday evening, but found when we arrived it had been given to someone else. We were, however, given another and sat down to wait. We eventually ordered two snacks - declared on the menu to be for the purpose of keeping you going while you wait - and also a main course and drinks. When the snacks did not arrive, we were told that they had to be prepared in the kitchen (already under huge pressure from the Saturday night crowd). Surely the snacks offered should be things which could be quickly prepared at the bar and should not place additional pressure on the kitchen. When I later suggested this to what turned out to be the (very rude) elderly owner, Graham Henderson, he said threateningly: "Shall I just take them off the menu then". An elderly man who was staying in the hotel arrived long after us and was served at least half an hour before us. We were never offered any rolls/bread or any water. My husband went to the bar and asked the owner for some water, as we didn't have any. He told him you only get it if you order it. When he brought it to the table, he banged it down in a rude and unpleasant way. I mentioned the snack problem to him and he asked why the hotel was so full if there was anything wrong with it. The thing that is wrong with it is, of course, his appalling attitude, for which a manageress and the waitress subsequently tried to apologise. As it turned out, the bar food, which had been very good only the previous Tuesday was extremely ordinary this time. An experience to be missed. Altogether not good enough. It spoiled an otherwise very pleasant week in Melrose.
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- Also Known As:
- Burts Hotel Melrose
- Burt's Hotel Melrose, Scotland