Where do I start?? Given I was willing to pay £120 per night to stay here, I was expecting a bit more than the basics, but no, I was wrong. After driving past it twice (it is like something from the 70s outside) I finally found the 'free parking'- a tiny, pot hole covered gravel pit at the back of the hotel. I parked here then went to check in (through the wide open fire exit that also leads to the bedrooms) In the 10 minutes I was in the hotel, I came out to find a sign under my windscreen wiper stating the space was for guests only. Very friendly!!
The corridor/ stairs leading to the rooms stinks strongly of grease/fat from the restaurant next door. It's very dark and there are stains all over the carpet. The room was small but nice enough, but the view was of the roof and street below. The fact that the hotel claims to have wifi in all rooms is not true, I had to ask at reception about it and was informed by a receptionist that I would have to use it downstairs instead as it "hadn't been working for a while". She was rude and I was made to feel I was in the wrong for even asking.
We did not sleep well at all, the bed uncomfortable, the room boiling hot and so unbelievably noisy- a mixture of slamming doors, busy traffic from outside and the fact that the walls are paper thin. We missed breakfast by 5 minutes and so ask the waitress if we could get a coffee instead. It was clear that we had annoyed her by asking, she literally threw the cups and saucers on to the table. Terrible service.
I was so disappointed by my experience, we cancelled our second night and went to a much better hotel. To add insult to injury, whilst looking for another place we saw the Rowantree advertising rooms for £30 less than we had paid. A truly awful experience,I would never stay here again. The staff don't know what good service is and the hotel is a complete rip off.
- Official Description (provided by the hotel):
- We have 24 recently refurbished bedrooms to a 3* plus standard all fully en-suite and offers first class bed and breakfast accomodation. The Rowantree hotel is somewhat unique to Oban - a town centre hotel with its own large car park, free to hotel residents. ... more less
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- Also Known As:
- Rowantree Hotel Oban, Scotland