the most terrible experience. I stayed here during a trip to Scotland with my family.
I called directly the hotel asking for availability for few nights and I was told there was a room for 3 people available. I asked them to reply by email asap, in order to confirm the reservation. I was immediately asked to provide my credit card number. I said I preferred not, but the operator on the phone told me it was the only way to make a reservation. I therefore provided my credit card details asking them to send me an e mail with the costs and the confirmation of room availability.
I didn’t receive any email in the next few days, so I dropped them again an e-mail asking to know if the room was available, booked or not. The Palace Hotel Staff replied confirming my booking.
The last day, when I was leaving and wanted to pay, they told me out of the blue that they took the money from my bank account when I made the phone call to book the room, however they have never mentioned it, not on the phone, not in the email where they confirmed the booking.
It is unacceptable that they do not specify taht the room price would be FULLY CHARGED immediately. They didn’t specify any of the terms and conditions, and they didn’t even suggest us to have a look at them. They only mentioned the credit card details were the only way to make and guarantee the RESERVATION.
they took the money from my bank account without my written or even verbal authorization, and this is unacceptable.
On top of that, this is less than a very basic B&B and not clean at all. The room was very small, old fashoned and the bathroom so small.
Not a shelf to put your tootbrush on, so you have to leave your soap and tootpaste on the toilet flush.
There is no lift, so unlucky the one that get a room on the top floor.
No car park so you have to pay £9 a day for parking on the street.
The only nice thing I had to say about this place was that the staff seemed very helpful and friendly, until the last day when we went to pay and we the "surprise" that was waiting for us.
Never never never again.
- Official Description (provided by the hotel):
- The Palace Hotel is a small family run hotel with traditional decor.It is a purpose built hotel dating from around 1905. Where ever possible be have tried to retain the original features of the building.There is a feature staircase and unfortunately no lift. The bar/dining room and reception are on the first floor while most of the guest accommodation is on the 2nd, 3rd and 4th floors.located in the centre of Oban overlooking Oban Bay. We offer a choice of rooms from a small single to a family room for 2 adults and 2 children. The recently added lounge bar offers stunning views over Oban bay. Light meals are available and booking is required for dinner. Wifi available. ... more less
- Reservation Options:
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- Also Known As:
- The Palace Hotel Oban, Scotland