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“Great location”

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Bay Great Western Hotel
Ranked #6 of 13 Hotels in Oban
Reviewed July 9, 2013

We have stayed at this hotel several times, both as part of a coach party and as independent travellers. It is right on the seafront with excellent views from the lounge and bar. I had booked a seaview, twin room with a shower. I had explained when booking that I have limited mobility and find a shower-over-bath difficult to negotiate and was told that they would try do everything to meet my needs. I had also reserved a parking space and we were given one very close to the entrance. When we got to our room I was pleased to see that we had been upgraded to a "superior" room, however, it was a double room and the shower was over the bath with no grab rails to assist a disabled person. I went to the reception and explained the problem and the young lady said she would report it to her manager as soon as she came on duty. The manager duly arrived and said there was another room we could have which was twin with a grab rail but we would have to move straight away as they were expecting a coach party to arrive, apparently, there were no rooms with shower cubicles. The room we were given was a standard room and very tired looking and in real need of refurbishing (I understand this is an ongoing process). Reluctantly, we accepted this alternative room, but only because of the aids over the bath.
The dining room has recently been refurbished and looked inviting. A good choice of food was available, as expected from a Shearings establishment and our waiter, Toto, couldn't have been more friendly or efficient. By our second morning he knew our choice of breakfast, tea or coffee and toast preference. He couldn't have been more helpful!
Will probably use this hotel again as it is so convenient for the town, the ferry terminal and in a great position.

Room Tip: Ask for a seview room, well worth the supplement.
  • Stayed: July 2013, traveled as a couple
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3  Thank scotlandfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 11, 2013

Dear scotlandfan,

Its great to see that you have visited us on many occasions, and I am pleased that we were able to recify the problem with your room. As you pointed out we do have an ongoing refurbishment program in place, and have successfully managed to refurbish 16 bedrooms, our restaurant, bar and lounge this year and are now currently planning our next bedrooms to be refurbished.

I am pleased that you enjoed your stay with us and I will pass on your kind comments about Toto to him.

I look forward to welcoming you back when you next visit us!

Warm Regards
Darren Moyle

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499 - 505 of 729 reviews

Reviewed July 8, 2013

Chance walk-in on short visit to Oban .Received a lovely 4 poster room overlooking Oban Bay. Excellent facilities in room including beautiful bathroom and 40" TV. Darren and staff courteous at all times. All within Walking distance of Oban.

Room Tip: Dont be afraid to knock on doors and ask whats available.
  • Stayed: July 2013, traveled as a couple
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1  Thank JFW50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 11, 2013

Hi, JFW50,

Many Thanks for your review. I am pleased you enjoy your stay with us!

Warm Regards
Darren Moyle

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Reviewed July 4, 2013

Just returned from a week at this hotel - great location, excellant value, very good food, very friendly staff - 10/10. Some rooms (including ours) In need of some refurbishment. BUT would certainly stay again - enjoyed it. Phil

Room Tip: Pay for an amazing sea view and ask for a recently refurbished room.
  • Stayed: June 2013, traveled as a couple
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Thank Phil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 6, 2013

Dear Phil B,

Many Thanks for a great Review and we will certainly like to welcome you back when you revisit us. I am very pleased you enjoyed your stay with us.

Warm Regards
Darren Moyle

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Reviewed July 1, 2013

jjust returned from a lovely holiday to oban hotel was very good our room was very clean and tidy and all the staff were very helpful and friendly, the food was very good with a good choice on the menu. no complaints to report a good holiday with good company

Room Tip: sea views or upgrade your room
  • Stayed: March 2013, traveled with family
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Thank mojo1249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 4, 2013

Dear Mojo 1249,

Many Thanks for your kind review. I am really pleased you enjoyed you stay with us and look forward to seeing you again soon.

Warm Regards, Darren Moyle

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Reviewed June 26, 2013 via mobile

Spent w/e 21st Fri Mon June
Food fantastic best out of Bay hotels so far
Staff so Jose Sp. could not do enough
James Knight Sat singer outstanding
Complainers go elsewhere this is value for the money
Easy access to shops
Book early for car parking space at front
There is a ground floor access at bottom of the front stairs
Bar prices ok for a hotel
Would certainly return
Book now

  • Stayed: June 2013
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Thank Boyd P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 4, 2013

Dear Boyd P,

Many Thanks for your great Review. I will pass on your kind comments to James regarding the entertainment on Saturday and also Jose in the Restaurant. We look forward to seeing you again soon.

Warm Regards, Darren Moyle

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Reviewed June 12, 2013

This was the final stop on our way home from holiday on the Outer Hebrides. We were booked through Booking.Com to stay at the Corran House hostel and hotel in Oban for one night. Unfortunately there was no room available for us when we arrived so they booked us out to the Great Western hotel which was a couple of doors down the street. This is a traditional hotel. It seems to be undergoing renovation as the two front lounges which overlook the sea, were being painted when we arrived. The staff were friendly and efficient. We were given a room on the first floor at the back of the hotel. It had no view out of the window just more buildings which were quite close. The bathroom was in need of refurbishment but it and the room were clean and comfortable although dated. we didn't complain as we were booked out to this hotel at the last minute. The hotel has free parking which is a bonus in Oban. The breakfast was very nice served by attentive waiters/waitresses in a large airy room with new carpets ( we could smell the newness) and fresh décor. I don't know what the tariff was for this room but sadly I feel it was only worth the budget price we paid to the Corran hotel in our original booking. We weren't short changed but we didn't get a bargain either.

  • Stayed: June 2013, traveled as a couple
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Thank Iona12Bedlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 4, 2013

Dear Iona12Bedlington,

Thank you for your comments regarding your stay with us. We were more than happy to accomodate you at such last minute. I am pleased to say that all refurbishment is now finished and am pleased that you liked our new restaurant. I would just like to correct the review with regards to parking at the hotel, as we do not offer free parking. All parking is charged at £5 per day, and this charge was covered by the hotel you was book out from.

Again, many thanks for your review, and hope to see you again in the future.

Warm Regards, Darren Moyle

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Reviewed June 10, 2013

Tired decor (aside from the breakfasting/dining room which was nicely and newly refurbished and still smelling of paint), stained carpets, wood-chip wallpaper and blown vinyl everywhere, faulty and unreliable elevator, mouldy shower sealant and very low overly-soft/old divan bed. Food was 'school dinners' in look and feel e.g. powdered soup, over-cooked vegetables and forgettable-sponge with custard (very poor portion sizes and poor variety of choices). Having said all that the dining room staff were efficient and polite... but overall not a recommendation. We didn't raise these issues at the time because we were only there for a two-night stay and decided that it was highly likely that the hotel would not be able to address our disappointment - hard to make a silk purse from a etc etc. The hotel was busy so somebody likes it... we won't be back though.

  • Stayed: May 2013, traveled as a couple
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1  Thank DavidKen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DarrenMoyle, General Manager at Bay Great Western Hotel, responded to this reviewResponded July 4, 2013

Dear DavidKen,

I am very sorry to read of your dissapointment with regards to your stay with us. We do have a rolling refurbishment program in place and as you experienced during your stay, this year we have refurbished our Restaurant, Bar, Lounge and also 16 Bedrooms. As you can see a considerable amount of investment has been made this year and will continue as part of our companies commitment to improve our hotel facilities across our 50 hotel estate. I am sorry to hear of the problems with your room, had we of been informed my reception team would of endeavoured to sort any problems for you.

I am pleased to see that you found the staff here to be efficient and polite. I will forward your comments to the restaurant staff.

Warm Regards, Darren Moyle

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Additional Information about Bay Great Western Hotel

Address: Corran Esplanade, Oban PA34 5PP, Scotland
Phone Number:
Location: United Kingdom > Scotland > Argyll and Bute > Oban
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #6 of 13 Hotels in Oban
Price Range: $118 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Great Western Hotel 3*
Number of rooms: 79
Official Description (provided by the hotel):
In a prime location, right in the centre of the curving esplanade, just a pleasant walk from the shops and harbour, stands Oban's Great Western; a hotel proud of offering space and comfort, as well as magnificent views of the bay (remember to look out for those memorable sunsets!). Ideal for a relaxing holiday, the activity on the bay can simply be watched from the welcoming lounge and cocktail bar, while it's also an ideal touring centre. With Glencoe, serene lochs and the Western Isles on the doorstep, there's a myriad of sightseeing opportunities. And with coast and country walks, angling, sailing, diving, bird-watching and a whole host of other leisure pursuits at hand, you should never be at a loss for something to do. ... more   less 
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Also Known As:
Great Western Oban
Great Western Hotel Oban
Hotel Great Western
Bay Great Western Hotel Oban, Scotland

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