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“Nice setting and good service”

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Craigard House Hotel
Ranked #7 of 20 Campbeltown B&B and Inns
County Durham, United Kingdom
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Nice setting and good service”
4 of 5 bubbles Reviewed August 29, 2014

We stayed in Room 4 at Craigard House and it was stunning. The views were great and uninterrupted across Campbeltown and the bay towards Davaar Island. The room was very clean and smelled wonderfully fresh and inviting, the bed was huge and extremely comfortable !
Our room also had a very lovely sitting area in a bay window and the sun shone into the room all day long.
Breakfast was delightful, fresh fruits, granolas, cereals, jams, croissants, toast, varieties of cooked options - full scottish including haggis, salmon, etc. all wonderfully cooked and served with a smile.
We also ate in the evening in the restaurant and on one evening I was served so much food I couldnt eat it all. It was all very fresh and cooked very well and tasted great. We particularly enjoyed a cheese board with local cheeses (although a little on the expensive side) - the different cheeses were mainly local and were accompanied with savoury biscuits, chutney and grapes. The meals we ordered were competatively priced and enjoyble, there was a very varied and unfussy menu.
Hospitality staff were very friendly and helpful, we encountered Beanie the dog who was part of the establishment and escorted you in and out of the front door.
The hotel has an interesting history and the owner is clearly passionate about the restoration that he is undertaking. The hotel would benefit from being uncluttered, but then I think this may take away some of the owners personality and homeliness.
Would I recommend this hotel - yes definitely - it was great on all accounts, friendliness, comfort, cleanliness, food, service and location for touring the Mull of Kintyre.

Room Tip: Room 4 is large and the honeymoon suite, private dining is available and the room is large, airy and...
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  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
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English first
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed August 27, 2014

We arrived late in the evening as we drove down from Inverness and lost our way..
So we didn't arrive till gone 9pm however Beanie the dog greeted us at the door! Lori and Roger met us in reception and offered us a meal even though it was late, the chef stayed on to cook for us and the food was excellent, macaroni cheese, perfection, homemade vegetable soup, exquisite!
We were offered tea and coffee and fresh milk for the room.
Our room was a family room for two adults and three children and was a perfect layout with a full view of the harbour, the bathroom was spotless as were the beds, plenty of little extra touches for guests like bottled water, cups in the bathroom, bath robes etc..
Morning breakfast was also excellent, large choice of cereals, toast & preserves, juices and cooked breakfast which was also excellent.
Hotel itself is quaint and inviting, some marvellous architecture and the history of it being a maternity home at one point is evident from the signed books on the front desk from the babies born there and the mothers who gave birth there!
We saw Lori on leaving and she advised us the best places to visit in Glasgow which was our next stop, and I've just read an email from her telling me about a brilliant place for us to visit tommorow in Glasgow, which she forgot to tell us about in the morning.
We enjoyed our stay here and we will return again to Craighard House hotel, we loved it!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester England
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed August 25, 2014

I chose to stay at this hotel for the food offering - as detailed in their menus on the web site - and for its location.

On both counts we were successful. The hotel is situated on a hillside overlooking Campbeltown harbour. The food served up in the restaurant was excellent and surpassed our expectations. Unfortunately that is where the good news ended for us.

The service provided was very poor. We stayed for 3 nights and up until the third night our host had only uttered a dozen words to us. The hostess politely took our orders for dinner but there was no small talk and no friendly smiles. The one exception was the young lady who served on at breakfast, she was fine.

At dinner one evening we had ordered a bottle of wine. It was waiting at our table when we were shown into the dining room but there were only water tumblers on the table with no water jug. After our first course was served up there was still no sign of wine glasses or a water jug and no sign of anyone to ask. As the waitress cleared our first course I had to ask for the water and the wine glasses which she then fetched along with our main course. I poured our wine and a few minutes later the host turned up to open our bottle and I politely told him that he was too late.

At another dinner we had ordered a glass of wine each. When shown to our table, the water and tumblers were there but no sign of the wine. Our first course came and went and still no wine. After chasing it up with the waitress two glasses appeared after we had started our main course. The hosts words were " two glasses of Shiraz" FULL STOP. No apology or any other words were uttered.

On our last evening we enquired about where to leave the room key as we had to leave very early to catch a ferry. The host advised that it was not a problem as he would be up and about by 6 am and we could come in hand have a glass of juice, coffee or a cereal before we departed. The following morning we left at 06.30. The front door was locked and there was no-one around to let us in. Says it all.

Our room had two smallish windows overlooking the harbour and the furniture was all of a dark wood so it made for a dark room and the lighting did not help for reading. There was a four drawer unit for clothes and only the top drawer could be opened as the lower three drawers were blocked by a bedside table. The wardrobe contained only wire coat hangers. The bathroom had modern fittings but the layout was very bad. The washbasin was just inside the door and it was necessary to close the door before you could get to the basin and the cupboard below.

All in all a very poor experience. The food was excellent but at no stage were we made to feel welcome. It has been a very long time since we experienced such poor service.

Room Tip: We had a bad experience but others seem to find it a great place to stay. I can only report it as we...
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  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Humphrey_Wright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 21, 2014

We have just spent another 11 nights at Craigard. We were here for a week last year and loved it so much we decided to return again this year. We weren't disappointed. What a wonderful relaxing time we had in a very comfortable and homely hotel. It feels like living in a stately home. Our two little Border terrier girls were made most welcome so it made our holiday to not feel on edge. Roger and Lori are fab hosts and it was great to have our wee blethers of an evening with Roger in the residents' sitting room. He and Lori went away for a few days deserved rest and Susan and the staff couldn't have looked after us better. Susan is always cheery and helpful and the other girls are always welcoming. Chef serves the most wonderful meals and breakfasts have lots of choice. We were really looked after well. Campbeltown and surrounding area is a lovely get away from it all beautiful place with very friendly locals. I've absolutely no doubt we'll return. Thanks to everyone who helped us have one of our best holidays.

Room Tip: We have room 8 downstair opposite the main door so we can come and go easily with the dogs. It can b...
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  • Stayed August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank happyrobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prestatyn, United Kingdom
Level Contributor
108 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed August 18, 2014

This our second visit here had a lovely time here great hotel location is perfect and food great stafdare great nice warm welcome we had the same room as before the room has just been finished in 2009 our last visit and very new so this visit things did look tried carpets and side cupborads but lots of history at this hotel was a maternity hospital we will recommend this hotel and will return again when we can my husband was born in this beautiful Town

Room Tip: Choose room with view
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  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank tarty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pershore, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed August 17, 2014

On approach the building looks very appealing though on the steep curved drive up you cannot help but notice the neglected rockery area of the garden. We were booked in for 2 nights and the room we were given was in an outside annexe so once we were ready for dinner/breakfast we had to brave the elements to get back around to the front door of the hotel. It was pouring when we made "the dash" and, although I am fully aware that the hotel is not responsible for the weather, I was very disasppointed that our bedroom was not inside the main building. (This arrangement would have been an even bigger let down had we stayed during the winter months).
Alarm bells started to ring in my head when the lady who showed us to the room had difficulty in unlocking the door. After several attempts she eventually succeeded and in we went to a small gloomy room with a window looking into a tiny yard. There was a bamboo blind that let in light during the night so we had to hang a towel up as curtain. The wardrobe was about 18 inches wide and there was hardly any space for our suitcases. My spirits lifted when I saw the en-suite as it was modern and clean. However the towel rail was leaking and it did not heat up to warm the towels. When using the shower the low tray quickly filled and was in danger of overflowing as the water took ages to drain away. The toilet was difficult to flush. We managed to get ready for dinner and we enjoyed the food which was prepared well. However there was no atmosphere at all in the dining room and I found myself reduced to talking in low tones to match the other diners and then they all left and we were left completely on our own! We therefore did not linger but went back to our room. The next morning the toilet refused to work and we had to use water from the kettle to flush it manually. We went to reception to report this and to ask if we could be moved but we were told that the owners were away and that there were no vacant rooms for us to transfer in to. Since I was not prepared to pay another £84 to stay in a substandard room we stated that if the problems could not be fixed then we were going to have to check out and try to find somewhere else to stay. We then had a wonderful "full Scottish" breakfast and thoroughly enjoyed the food. As we were setting off for a walk around Campbeltown the lady who was in charge told us that she had managed to get in touch with the owners who had agreed to let us use an apartment in town. She kindly drove ahead of us to show us where it was and we stayed our second night in spotless comfort although it was not in an area that I would have picked. We then returned to the hotel the following morning for our breakfast. Not an ideal arrangement but we acknowledge that the owners had tried their best to resolve a difficult situation.The food once again was good although I had been looking forward to the advertised fresh kippers but was told I was too early for them (so don't expect kippers if you go for breakfast before 9am)!
So...all in all...an "interesting" couple of days but not the peace that I had been looking forward to!

Room Tip: Don't stay in the annexe.
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  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank 57Lynn77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
71 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 12, 2014

This is a seemingly charming building but it could of been friendlier..The food was OK but nothing remarkable..Our room, Davaar, was big enough but a little tired and dated decor, the bathroom was also a little dated and grubby bath...Nice location though and the room had a cracking view of the sea inlet..We naively thought that this place had a pool because the website we booked through has a picture of a pool in it but that was of the pool in Campbelltown, so we were slightly mislead although not by the hotel itself.

Room Tip: Try and get a front facing room for the best views
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  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BuchanT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Craigard House Hotel

Property: Craigard House Hotel
Address: Craigard House Hotel Low Askomil, Campbeltown PA28 6EP, Scotland
Location: United Kingdom > Scotland > Argyll and Bute > Kintyre Peninsula > Campbeltown
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 20 B&Bs / Inns in Campbeltown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Craigard House Hotel 3*
Number of rooms: 13
Official Description (provided by the hotel):
An imposing 1882 Italianate Mansion overlooking Campbeltown Loch on the peaceful and beautiful Kintyre Peninsula. Stunning scenery, wildlife, quiet roads and beaches - and 13 comfortable rooms to come home to, all with bath, shower,huge fluffy towels, Neutrogena toiletries, bathrobes, Free WiFi and satellite TV. Enjoy the informal and intimate atmosphere of the Lochside Restaurant with lovely sea views and wonderful food. We specialise in local seafood, shellfish, meat, produce and game - as well as a comprehensive and welcoming Wine and Malt Whisky list. Classic Links Golf at Machrihanish GC, Machrihanish Dunes and Dunaverty await you. Lori and Roger look forward to welcoming you... ... more   less 
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Also Known As:
Craigard Hotel Campbeltown
Craigard House Hotel Campbeltown, Argyll And Bute

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