I was due to stay at this hotel in July for a week although i had to cancel the booking. However i today received an email from the hotel manager not having realised i had cancelled my booking. This in itself was not a problem it was the way he wrote to me assuming i was still booked and indeed to others who probably have booked and also received the same email.
He wrote to advise me that the 2 rooms i have booked for July were cancelled as a large oil supply company had block booked the hotel for most of this year. Graeme Lamb the Manager in his email did not apologise but just said in a very matter of fact manner the rooms were cancelled.
It has to be the most disgusting way of treating a potential customer and assume to anyone else booked.
It is clear he has put the big company booking ahead of all others so be warned. If you book you run the risk of being bumped out if Mr Lamb gets a better offer. Entering into a contract is clearly not something the Carlton considers when taking bookings.
I will not stay there and would not advise anyone to book the Carlton regardless of how good the reviews may have been as your booking is not a booking.
I just hope that the big company who has booked cancels as this to me seems divine justice to Mr Lamb if that is how he treats his customers.
Do not book.
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- Also Known As:
- Carlton Hotel Montrose
- The Carlton Hotel Montrose, Scotland