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“Awful”

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Castleton House Hotel
Ranked #1 of 3 Glamis B&B and Inns
london
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awful”
Reviewed August 5, 2008

A picturesque looking hotel, beautiful to the eye or so it would seem due to how it is presented via its website. However on approaching this "prestigious" hotel the first thing that strikes you about it is the smell! With a farm featured on the hotel grounds the smell is less than enticing. On entering the rooms we found the decor was more average than "glamorous" and well in need of a refurbishment. I also did not find dinner an improvement as the hotel manager was sat at the bar for the whole duration, which created an uncomfortable atmosphere. However I was pleased to find one good point about this hotel, the staff were very friendly and generally had a good attitude. All in all a waste of money and terrible trip, I would not advise this hotel to anybody.

  • Liked — N/A
  • Disliked — N/A
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank holidayhelperLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWebster, Owner at Castleton House Hotel, responded to this review, December 8, 2008
Thank you for your comments, I am glad you enjoyed good service. As we have a dispense bar with no seating, I would question your point about the hotel manager sitting the bar.

There is however nothing we can do about the occasional smell of the country from the farm next door. It is minor and temporary, and a small price to pay for views of lush green fields, contented grazing animals and acres of golden corn. We are proud to be in one UK's leading food producing areas.

I both write our website and choose the hotel decor and I would not describe it as glamorous. Elegant, yes, but not glamorous.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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27 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cumbria
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 3, 2008

Have to say first that we didn;t actually stay there (it's only 10 miles from my dad!) But i did choose it for a special birthday (dad 75) meal for a small family gathering - and it was everything we could have wished and more.

We went for Sunday lunch - and were greeted at the door by freindly, but certainly not obsequious, staff and shown into the comfortable lounge where we looked at the menu. With our sherry we were brought a selection of nibbles including little haggis balls on sticks (great...!) and home made cheese pastry.

We then ate in the conservatory and had a "wing" of it to ourselves - and apart from an unusually sweet sauce on the chicken (chosen, as sod's law would have it, but my very picky 13 year old!) the food was all absolutely marvellous. From cod and crab cakes, to lovely smooth chicken liver pate, home reared roast pork (the most tender i have ever had) to gorgeous date and toffee pud and then good coffee and home made chocs.... The portions were not huge but we all felt quite satisfied afterwards and NOT bloated as we would have had the portions been any bigger.

I know this site is meant to review the whole hotel expereince and I can't comment on the actual hotel accommodation - but if what we experienced is anything to go by (inc. the lovely loos!) I would love to stay there!

  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
Helpful?
1 Thank weeherdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 28, 2008

A lovely hotel if you want to stay in the Dundee area but away from the city. Family run and very attentive and friendly staff. The rooms were lovely too, although the shower wasn't great. Particularly loved the breakfasts which were the best I've had in any hotel for a long time - especially the bacon.

  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoseandThistle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 2, 2008

we spent 4 weeks of holidays in the north of scotland (8 stops, 3 or 4 nights each place), and have been very satisfied by all of them, except the castelton house hotel at glamis where we stayed 3 nights ( 11 / 12 / 13 june 2008 ) .
the site could be pleasant whithout the direct proximity of the road (noisy) and the farm (big black flies and odors in the rooms, according to the wind direction).
friendly and nice staff.
good food but no more . the sophistical “presentation a la francaise” of the dishes is not enough to reach the 3 rosettes, and, for example, at this high qualification level, the menu should be changed every day as we found at others place as ballochneck the albannach, mackay’s rooms, culdearn house where everything was perfect and delicious, and also in 5 stars b & b.
the rooms need to be renovated, particularly the bathrooms. a sound insulation windows (double glazing) should be absolutly essential. the wall room separations are also too thin...
in short, this place, which presently seems to be more a restaurant than an hotel, is overratted and as a consequence overpriced for rooms .
a small bracket to close our appreciation : before we left the hotel , we have had, from the lady owner, an absolute ban on writing any comment on the guest book, which is however intended for receive guests compliments or critiques !...
just one thing more : this disappointed experience induces us to wonder about the nature of the criteria choosen by some guides, to give so easy, such a profusion of great awards attributions, which have been the cause of our unhappy choice of the castleton house hotel.
we do not recommand this place for rooms.

doctor yves le goff. paris. france.

  • Liked — the conservatory and the nice scotish welcome of the staff
  • Disliked — the rooms and the lady owner's relations
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yylg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VWebster, Owner at Castleton House Hotel, responded to this review, December 10, 2008
Regrettably this gentleman was greatly disturbed by an elderly and hard of hearing American lady in the room next door, who due to jet lag was unable to sleep and insisted on playing her TV on full volume even after he asked her to turn it down. The hotel was full and there was nothing we could do anyway since he only told us the next morning.

The guest visitors book is not the place to submit complaints, we like to address them immediately, personally and professionally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 21, 2006

Stayed here in 04 and 05 and thoroughly recommend this hotel for a number of reasons andthough its a bit off the beaten track its worth the effort once you are there.
The food is good to very good, well worth its rating, thoughtfully sourced, prepared and presented and the rooms vary from small and cosy to bordering opulence in a country house style.
However its the breakfast that shines like a star. Tricky to wax lyrical about breakfast but the porridge is outstanding and the cooked breakfast, i kid you not, is utterly stellar, totally outstanding (i think its all organic and local) and demonstrates the owners passion for having guests return more clearly than any yearly circular coming through the letterbox promoting the place..................I can still taste it!

  • Stayed September 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pelorus68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen
Level Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 12, 2006

If you want a faceless corporate hotel then the Castleton House hotel is not for you, there are aspects such as a bar and restaurant but don’t expect a gym or swimming pool, this is not the Castleton House hotel.

I suggest the Castleton house hotel is about style and traditional quality, an aspect lost on many of the brand name hotels. It has a very personnel touch and evidence of the thought that has gone into the hotel is apparent throughout the hotel. Subtle touches such as the robes in the room, the books in the lounge, the décor and hotel grounds are all very pleasing.

The hotel has a feel of familiarity, a homely touch yet maintains a quality of service that is very hard to find elsewhere, the staff were all well mannered, courteous and extremely friendly.

To date we have visited the Castleton House hotel twice spending our first two nights of married life there in 2004 and returning to celebrate our second wedding anniversary this year.

This hotel is set in quiet surroundings near Glamis and is a perfect location for a quiet break away from the trials of life, a romantic break or a base to explore Scotland’s golf courses, countryside and historic sites.

In terms of cost it can be considered pricey but in reality the Castleton House is no more expensive than some of the brand name hotels you will find in Perth, Edinburgh or Dundee.

The Castleton is an experience, wake up in a brand name hotel and you could be waking up anywhere in the world, wake up in the Castleton House Hotel and you wake up in Glamis Scotland.

  • Liked — Atmosphere, warm friendly and very relaxing
  • Disliked — Nothing
  • Tips/Secrets — Plan to stay well in advance, small hotel, very popular with regular guests returning annually
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Epernay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
125 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
Reviewed June 28, 2004

Stayed here for one night in June. Friendly staff, nice grounds with putting and croquet. Rooms very clean and comfortable, though not large. Restuarant has pleasant ambience and good service, though the food, in keeping with much of the UK, tended towards overcooked. Overall, a good place to stay when touring Scotland.

Helpful?
Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castleton House Hotel

Property: Castleton House Hotel
Address: Eassie, Glamis DD8 1SJ, Scotland
Location: United Kingdom > Scotland > Angus > Glamis
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Glamis
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Castleton House is available for self catering hire to private groups or individuals. The house used to be a hotel and still offers all the conveniences of en-suite bathrooms to each of its 6 bedrooms. It is conveniently located close to Glamis Castle but is set back off the A94 road hidden by tall trees. ... more   less 
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Also Known As:
Castleton House Hotel Glamis, Scotland

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