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“Book bed but NOT breakfast!” 2 of 5 bubbles
Review of Carnoustie Golf Course Hotel

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Carnoustie Golf Course Hotel
Ranked #1 of 3 Hotels in Carnoustie
West Lothian
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Book bed but NOT breakfast!”
2 of 5 bubbles Reviewed September 5, 2009

We booked a last minute trip here for 1 night at £60 B&B. After reading a few reviews we started to worry about what we may expect, especially regarding food.

We arrived late afternoon, room was excellent, staff were nice and friendly. Went into bar around 6.30pm for a drink - the young barman apologised for the slight delay as he was serving a group of 10 golfers - no problem there. Bar prices are not too bad for a 4* hotel - £3.30 for a pint of lager. Going by the reviews we had more or less ruled out eating at the hotel - I didn't want to spend £50 then have a poor meal. We looked at the bar menu but there were no restaurant menus anywhere - maybe putting a few up in reception or the lift would help or a sample menu in the room brochure?

We ate at the Indian in the Main Street - excellent! A peaceful comfortable night then down to breakfast. We were asked to wait while a table was prepared - this in a less than half-full restaurant? Only a five minute wait though, no problem. Shown to a table for two next to other similar tables set 12 inches apart - far too close for comfort! Our order was taken quickly and we were asked to help ourselves to cereal/juices. There were no cereal bowls, no grapefruit segments left, and every juice container was empty - A 10 minute wait till this was rectified. Our cooked breakfast then arrived, I've had better at Asda! The sausage, although cooked was only browned on one side - poor presentation, the egg was nearly raw as was the black pudding. My wife sent back the black pudding and the waitress returned to say that the chef always cooked it like that! Customer service at it's worst!

We didn't linger after that, just checked out - the girl on reception handled our comments about breakfast really well.

I told her that after having such a good impression of the hotel and staff the breakfast had left a sour taste! What really gets me is that similar comments about breakfast have been made all year on here but it seems that management don't care! Maybe they should bus guests to the nearest supermarket for breakfast?

  • Stayed August 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank DavyH98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, Geneal Manager at Carnoustie Golf Course Hotel, responded to this review, September 11, 2009
Feedback from our guests plays a central role when we review our performance, and helps to identify the areas where we need to direct resources, to ensure that all our customers enjoy a correct and consistent product and level of service.
We do listen to and appreciate what our guests tell us, and we are installing reviewed operational standards to bring this service back into line with our, and our guest’s expectations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (349)
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English first
glasgow
1 review
3 of 5 bubbles Reviewed August 2, 2009

Staff were very friendly and hard working. The room itself was ok, the carpet was rather old, one side of the room was dusty, the shelf the tv sat on was particulary dirty, the bed was comfortable and there was plenty of storage space.
The bathroom did not have an extractor rather odd) and this proved to be particulary problematic when hot water was used. In addition the room became uncomfortably hot at night ( the corridors were cool) and when asked the night staff in reception we were told the only thing to do was to open the window!

We ate in the restaurant the first night and the bar the second night. The only issue I had was with my main meal of lamb on mashed potatos with safrin and red wine jus which was barely edible. Breakfast was good though the staff were run off their feet.

Did not get round to trying out heir other facilities.

  • Stayed July 2009, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tanGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Carnoustie Golf Course Hotel, responded to this review, August 26, 2009
Thank you for highlighting the shortcomings experienced.

We apologise that you found the room was unsatisfactory and have raised the shortcomings with the staff concerned and completed some refresher training.

All bedroom bathrooms have individual extraction, but evidently upon further investigation this had been closed by the previous occupant, but has now been rectified by the maintenance team.

We can confirm that the hotel heating during the summer months is not in use & with regret the rooms are not air conditioned at this time. We do carry a number of portable fans, but there were insufficient for demand on the night in question – we have since purchased additional if we should suffer again from this problem during the remainder of the summer months.

We are delighted you enjoyed the service given in both the bar and restaurant; Chef is currently continuing to liaise with our butchers regarding concern on the quality of the meat served, for which we apologise on their behalf.

We do hope we can welcome you back in due course.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 20, 2009

Just back from a couple of days away including one overnight stay at the Carnoustie Golf Hotel. We'd read the reviews before going , so we knew what to expect with regards to the restaurant. The staff are very helpful and pleasant but just disorganised. Ordered our meal but were not asked if we wanted drinks or to see a wine list. We eventually asked for wine list. Having finished our starter and waiting on our main course, we were asked if we wanted "tea or coffee?" We ordered one dessert but 2 arrived. Food fine but my salmon main course was overcooked. All small things but you expect more from a 4 star hotel. Breakfast was buffet style and plenty of choice and hot. We had upgraded to a suite but the kitchen area hadn't been properly cleaned before we arrived. Dishes and an empty wine bottle were there. Mentioned this to Reception who asked "do you want it cleared away? Eh, yes. However, it was still there when we left the next day ! A good hotel in a beautiful setting but just need to have someone managing the restaurant properly for it to be a truly 4 star hotel. A bit more emphasis on customer service, please.

  • Stayed July 2009, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AnnonGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirriemuir, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed July 14, 2009

Have just come back from Carnoustie with my Girlfriend, had a great time.

The room was a good size and clean with all the ushall things which you would expect, only down side was the bathroom fan was on all the time and didnt have an off button, also was kept awake most of the night by a humming noise coming from the wall, i think it was a plant room, the chap on reception didnt seem to bothered that i was kept awake, so bring ear plugs or as what i did and put cotton wool in your ears!

Service for Dinner was very good and fast, maybe a bit too fast as we sat down, having already looked at the menu in the afternoon we knew what we were going to have and the manager came straight over and took our order, the starters arrived within 3 minutes as the wine hadnt even arrived, the meal was fantastic and great value for money.

Breakfast was MASSIVE! and nicely cooked, the table wasnt set with everything but restaurant staff were very helpful at bringing things over.

But all in all a very relaxing time, with fantastic views over the Golf Course.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jamieo_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 26, 2009

I had read some very negative reviews for this hotel so wasn't expecting much, especially as we had booked at a remarkably low price. We had a most wonderful stay. All the staff were as helpful as possible, all greeted us with a cheerful greeting. As we were staying for four nights we were offered and took a 'golf view' room. It was excellent and we passed many happy hours watching the golfers through binoculars. The room was clean and well appointed with more than enough storage space, I have stayed at £200 a night hotels whose rooms were inferior to this one. The hotel even had a locked room to store golf clubs.
Breakfast was pretty much the same as most hotels but rather chaotic at times, the 'booking in' lady kept disappearing so guests just came in and sat down unnoticed by the staff who should have asked them about tea or coffee etc. Also they forgot to put some items on the table.
The spa/gym has a nice pool, a sauna and a steam room. Gym has most equipment. Again friendly helpful staff.
We didn't eat in rhe restaurant due to the prices. We did have a bar meal which was very nice and good value for money. My only negative comment is about the bar prices, they are prohibitively high. Obviously the americans don't know the right price to pay for drinks so the hotel grossly over charges them. At the two golf clubs which are liyerally just over the road beer prices were 40 percent less.
This is a great hotel with great staff but I,m not sure that Scottih tourism is best served by ripping foreigners off at the bar.

  • Stayed June 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cossiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Level Contributor
112 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed June 25, 2009

Nice room but .... TV, and telephone not working, BROWN water for 15 hours, had shower at the Spa the first night.

Bar service very slow even though it was not busy.and staff standing around in the dining room. Before we even sat down to order food we were told there would be a 40 minute wait. others were to the chef was stressed !! dining room was empty now I know why. breakfast was a shambles table service one daty ( we were asked 3 times if had oredered and what was our room number? day 2 it was buffet service but nobody said so customers were totally confused.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dougiedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 10, 2009
With regret the hotel experienced several localised power surges, when contractors in Carnoustie town centre damaged the mains electricity supply to the area. The power surges caused all the hotel electronic systems to go into safety `auto cut off` mode affecting the TV and telephone systems which were brought back on line shortly thereafter. The power surges also badly damaged the hotels water pumps which required 4 hours work from our specialist contractors to rectify; regretfully the brown water were a direct result of the works and needed to be pulled through the system and there was not an alternate solution available. We apologise for these failures, outwit our control, and highlight that the team worked diligently to minimalise the impact as much as possible to guests.

Breakfast service is plated when rooms are predominantly used for single occupancy and we operate a buffet system for the cooked menu items when there is a higher footfall due to higher percentage of double and twin occupancy. We apologise that this was not better explained at the time and thank the guest for bringing this to our attention.
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Travelers are raving about these Carnoustie hotels

Scotland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 4, 2009

I was attending a professional annual conference which are hosted by different local authorities every year.I was really looking forward to spending time with colleagues and having good food as this is a 4 star hotel.The food was bland, meat tough and very disappointing.Waiting staff took your order then forgot to bring what you asked for.

On the plus side the room was spotless and very comfortable.The spa staff were very attentive and the facilities were excellent.Only one gripe when I asked for a second towel I was charged £1 for the priveledge( first time I've encountered this!).
Its such a shame that a hotel with 4 stars can get away with serving mediocre quality food especially since the hotel was full of tourists.Come on Carnoustie give us good quality scottish fayre.

  • Stayed June 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Sandils57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OHIML, General Manager at Carnoustie Golf Course Hotel, responded to this review, June 7, 2009
The hotel apologises that this guests catering expectations and food service requirements were not met on this occasion and will try to ascertain the specifics so we can improve where possible. We confirm we are never happy with mediocre and always aim to give the best service and value on every occasion using the best available local produce where possible.

The hotel does have a policy of charging hotel Leisure Club members for any additional towels used within the facility. With regret the staff member on duty at the time mistakenly understood this facility user was a club member and wishes to offer their own apologies for this genuine error. The hotel will gladly reimburse the guest the £1 charge.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carnoustie Golf Course Hotel

Property: Carnoustie Golf Course Hotel
Address: Links Parade, Carnoustie DD7 7JE, Scotland
Location: United Kingdom > Scotland > Angus > Carnoustie
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Carnoustie
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carnoustie Golf Course Hotel 4*
Number of rooms: 91
Official Description (provided by the hotel):
One of Scotland's premium destinations for guests seeking luxury golfing and leisure facilities, the Carnoustie Golf Hotel has 91 en suite bedrooms providing enviable views over the infamous Championship Golf Course or the sea. Overlooking the 1st and 18th tee, guests can enjoy a wide selection of finely prepared Scottish cuisine to excite their taste buds in either the Dalhousie Restaurant, Calders Bar or on The Terrace, whilst enjoying the spectacular views. Carnoustie Golf Hotel is a unique golfing haven, offering some of the most stimulating golf in the world. ... more   less 
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Also Known As:
Carnoustie Hotel Course
Carnoustie Golf Course Hotel Scotland

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