We booked a last minute trip here for 1 night at £60 B&B. After reading a few reviews we started to worry about what we may expect, especially regarding food.
We arrived late afternoon, room was excellent, staff were nice and friendly. Went into bar around 6.30pm for a drink - the young barman apologised for the slight delay as he was serving a group of 10 golfers - no problem there. Bar prices are not too bad for a 4* hotel - £3.30 for a pint of lager. Going by the reviews we had more or less ruled out eating at the hotel - I didn't want to spend £50 then have a poor meal. We looked at the bar menu but there were no restaurant menus anywhere - maybe putting a few up in reception or the lift would help or a sample menu in the room brochure?
We ate at the Indian in the Main Street - excellent! A peaceful comfortable night then down to breakfast. We were asked to wait while a table was prepared - this in a less than half-full restaurant? Only a five minute wait though, no problem. Shown to a table for two next to other similar tables set 12 inches apart - far too close for comfort! Our order was taken quickly and we were asked to help ourselves to cereal/juices. There were no cereal bowls, no grapefruit segments left, and every juice container was empty - A 10 minute wait till this was rectified. Our cooked breakfast then arrived, I've had better at Asda! The sausage, although cooked was only browned on one side - poor presentation, the egg was nearly raw as was the black pudding. My wife sent back the black pudding and the waitress returned to say that the chef always cooked it like that! Customer service at it's worst!
We didn't linger after that, just checked out - the girl on reception handled our comments about breakfast really well.
I told her that after having such a good impression of the hotel and staff the breakfast had left a sour taste! What really gets me is that similar comments about breakfast have been made all year on here but it seems that management don't care! Maybe they should bus guests to the nearest supermarket for breakfast?
- Official Description (provided by the hotel):
- One of Scotland's premium destinations for guests seeking luxury golfing and leisure facilities, the Carnoustie Golf Hotel has 91 en suite bedrooms providing enviable views over the infamous Championship Golf Course or the sea. Overlooking the 1st and 18th tee, guests can enjoy a wide selection of finely prepared Scottish cuisine to excite their taste buds in either the Dalhousie Restaurant, Calders Bar or on The Terrace, whilst enjoying the spectacular views. Carnoustie Golf Hotel is a unique golfing haven, offering some of the most stimulating golf in the world. ... more less
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- Also Known As:
- Carnoustie Hotel Course
- Carnoustie Golf Course Hotel Scotland