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“very bad spa day - Don't waste your money!!!!” 2 of 5 bubbles
Review of Carnoustie Golf Course Hotel

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Carnoustie Golf Course Hotel
Ranked #1 of 3 Hotels in Carnoustie
Cupar, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“very bad spa day - Don't waste your money!!!!”
2 of 5 bubbles Reviewed July 13, 2013

Was given this spa day as a birthday gift which arrived a week late to begin with, I was advised to arrive at 9.30am on Sunday 7th July 2013 I arrived early, As I had never been to the hotel before explained to the person on reception that I was here for a spa day he hardly took his eyes of the computer and gave me directions to the spa area, On arriving at the Spa area I was surprised to find nobody about and a notice on the door stating that nobody would be available until 10.00am. I went back to the reception and advised them of this and was told to go back and wait that someone would be there soon. I didn't think this was very professional and not much customer care was given. Eventually at 9.40 a member of the spa team came and I was shown the spa area, i was very disappointed in the pool area very shabby and unappealing. I was told that lunch would be served at 12.00 so after using the spa facilities I made my way to the bar where I ws informed lunch would be served. I asked a member of the var staff if I was in the correct place for a spa day lunch and was told to take a table. About 15mins later I was brought a menu due to the lack of staff I was unable to finish my lunch as my spa treatment was booked for 1.15.. I felt the staff where very nattentive its not as if when I entered the dining area that there where lost of other dinners there was only myself and abother couple but it took them an hour to serve a plate of soup and my main dish of dried up chicken on a bed of cous cous.

On a lighter note the spa treament of massages and a facial was very good.

I would not recommend this hotel to anyone and do not think the spa day was value for money.

The hotel management need to listen to customers critism and act accordingly not just e-mail back a standard e-mail. The hotel could do with a refurbishment and better staff training on customer care.

  • Stayed July 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank pamelawatson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Pleased to have had the opportunity to communicate directly with you Mrs Watson, and do hope that I can persuade you to return to our Hotel in the future.
I do hope you appreciate that we do take our customes comments seriously and do not 'e mail back standard e mails' to any of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,174 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (349)
Date | Rating
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  • English first
  • French first
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English first
Edinburgh, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

Spent the weekend at the Carnoustie Golf Hotel for a hen party. the hotel and spa staff were wonderful. They specially requested sun for the weekend and it was there waiting for us.

There were 24 of us and the staff looked after us very well serving us dinner in a private suite and nothing was too much trouble. Well done Morag our event manager. I enjoyed watching the golfers tee off on the 1st hole and coming in on 18th. I had the best ever back massage in the spa and we were only minutes from the beach. Unfortunately we had to leave at the end of the weekend but hopefully I will go back again.

Room Tip: The Armour Suite was wonderful but you have a balcony in the Hogan suite
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  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gilberty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Thank you for your review, delighted you enjoyed your stay and your Spa treatments.
Look out for our Spa offers at bespokehotels.com
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

Just spent a hen weekend at this hotel had a private suite . We were able to have dinner and party for 24 people in suite. Hotel ,staff & spa were all amazing. Would recommend this hotel for short break .

Room Tip: Ben Hogan suite was amazing lovely surroundings & views
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  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Thank you for your review.
We had an idea that you had enjoyed yor stay but delighted to have it confirmed!!
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

Just spent an overnight at this hotel with friends, great deal with Hotel Connextions. We were upgraded to rooms overlooking the 18th hole, breakfast and service was great. Would def recommend this hotel if you can get a deal, no complaints at all.

Room Tip: 234 and 236 overlooking 18th hole.
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  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zeezee54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Thank you for posting your review.
Delighted that you enjoyed your dtay and hope that you will keep a look out for more great Carnoustie offers from Hotel Connexions.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah, Australia
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

Large hotel overlooking the Carnoustie Golf Course. Lovely big room. Tv, hair dryer, tea making, toiletries, lounge chairs and small table, ice maker in corridor, free wifi, free parking, lift, plenty of storage. Breakfast was continental. Cooked breakfast with a surcharge. Big bathroom with bath and good pressure shower. Also right on the beach front. I think there was a pool but I didn't use it. Nice bar area and bar food well priced. Didn't see the menu for the restaurant. Our room had a view of the car park! A view of the golf course would have been lovely. Even so, I would still recommend.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rgjde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Thank you for your post. Delighted to learn you enjoyed your visit.
Look out for future offers at bespokehotels.com and I hope we can welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed June 28, 2013 via mobile

Stayed for 2 nights, was extremely disappointed on arrival. The whole hotel is very tired and in need of refurbishment. Furniture, floor coverings, curtains, everything. We had a great view overlooking the first tee and the wooden frame around the window was rotten and looked like the window would fall out!

We ate dinner one night which was very good indeed, no complaints there but breakfast was pretty poor.

Overall, as a previous review stated its living off its name and definitely doesn't deliver anything like the quality you'd expect.

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Theoriginal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Thank you for posting a review.
Each of your comments, although disappointing have been noted, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Carnoustie hotels

Market Drayton, United Kingdom
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed June 27, 2013

When we arrived at the hotel after a very long journey we went straight into the bar for a drink. Shocked at how tired the furniture was and the amount of empty glasses left on tables. We had an upgrade to a suite which was lovely and ordered room service. The food was average given the price and not impressed with having to pay £5.00 service charge. Would not visit again.

Stayed June 2013, traveled on business
Helpful?
Thank dopeydobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gordon m, General Manager at Carnoustie Golf Course Hotel, responded to this review, July 17, 2013
Thank you for your comments, disappointed to read you did not fully enjoy your stay but do hope you will cange your mind and make a return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carnoustie Golf Course Hotel

Property: Carnoustie Golf Course Hotel
Address: Links Parade, Carnoustie DD7 7JE, Scotland
Location: United Kingdom > Scotland > Angus > Carnoustie
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Carnoustie
Price Range (Based on Average Rates): $
Hotel Class:4 star — Carnoustie Golf Course Hotel 4*
Number of rooms: 91
Official Description (provided by the hotel):
One of Scotland's premium destinations for guests seeking luxury golfing and leisure facilities, the Carnoustie Golf Hotel has 91 en suite bedrooms providing enviable views over the infamous Championship Golf Course or the sea. Overlooking the 1st and 18th tee, guests can enjoy a wide selection of finely prepared Scottish cuisine to excite their taste buds in either the Dalhousie Restaurant, Calders Bar or on The Terrace, whilst enjoying the spectacular views. Carnoustie Golf Hotel is a unique golfing haven, offering some of the most stimulating golf in the world. ... more   less 
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Also Known As:
Carnoustie Hotel Course
Carnoustie Golf Course Hotel Scotland

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