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“Poor-who doesnt accept credit cards these days- these guys dont be warned!”

Blairdene Guest House
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Blairdene Guest House
Ranked #12 of 22 Arbroath B&B and Inns
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Poor-who doesnt accept credit cards these days- these guys dont be warned!”
Reviewed June 20, 2013

Didnt expect much. Arrived to find that the street the guest house is on is a pedestrian street so no parking next to the house. Entrance hall was drab and the smell of smoke was evident. the room I was given I was charged £80 per night for- wood chip covered wallpaper- tiny tv, drab carpet and curtains. No double glazing so the screaming seagulls from 3am were not appreciated. You can hear everything in the house. Bed and sheets were comfortable, shower was good and breakfast was nice. Overpriced for what it is.

Room Tip: Choose another hotel.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Kurablue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    15
    11
    4
    3
    3
See reviews for
5
12
8
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Adelaide, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 14, 2013

The location, while central has it's problems. The inconvenience of luggage of luggage transfer and car parking restriction to what appears to be a quarry site easily overwhelm any advantage of being in the centre of town. After six pm, the pedestrian zone turned in to a ghost town until midnight, when the bar patrons made their noisy home. The next morning, the service vehicles and workers got about their noisy work earlier than at any time experienced is our month of travel. All this is fine if you know to expect it. If you prefer quietness or a garden or some peace, then go elsewhere. The room was large and clean, but unfortunately had a distinct odour of cigarette smoke. The 'ensuite' was a cubicle built inside the original walls of the room itself. This made the exhaust fan really noisy and debatably ineffective, as the bathroom smelled heavily of damp bordering on mildew. The toilet was enhanced by a pump to remove waste, leaving night visits guaranteed to disturb sleeping partners. While reasonably clean, this area is heavily in need of renovation to repair corroding drain fittings, open gaps and tired décor.

Breakfast was pleasant, with excellent food and great service. The furniture made a pleasant change to the Ikea flimsiness in the bedrooms. Well made, attractive traditional tables and chairs. The tables would benefit enormously from stripping and re-surfacing as there's limits to how long cleaning will keep removing sticky residue.

Card payment would be lots easier for many people, but at least we were aware of the need for cash before arriving.

Room Tip: You'll get somewhere to sleep and breakfast. Not much more.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowestoft, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 30, 2013

It was very clean and tidy, rooms were basic but comfortable with tea making facilities and a tv. In room fast wireless broadband was a bonus and helpful to me as i had reports to write. The breakfast was lovely and all for such a great price..made it hard not to tip!!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank philip b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
1 review
Reviewed April 21, 2013

Stayed here for two nights. Centrally located in Arbroath, handy for everything, including the beach. Friendly welcome. Excellent room with probably the most comfortable beds ever. Very wide choice for breakfast including lots of fresh fruit, yoghurts, fresh bread, delightful pastries and superb fresh coffee. Cooked breakfast of a good quality, set us up for the day. Definitely one of the best B&B's we have stayed in. Will be back!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brenda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essen, Germany
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 21, 2013

I stayed for six nights during early March, wanting to get away from big-city bustle, and found a gem of a place ideally situated near the center of Arbroath. I felt treated less like a guest and more like a family member during each generous and deftly-prepared breakfast. The low season price of £40 a (solo) night for a nice large bedroom with private bath (not ensuite) was in my opinion a good value. Just a few steps away from Blairdene is the historic and captivating Arbroath Abbey, a repository of some historical significance. I was told of the back terrace where summer visitors can enjoy dinner or just a glass of wine on long evenings, though the early spring weather was a bit chilly during my stay. Blairdene is equipped with high-speed broadband internet and a WiFi hot spot that was invaluable to me during my stay.

Room Tip: If you are not a hardy traveler, you may not want to take one of the uppermost rooms during wintry w...
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  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 27, 2012

Blairdene is a centrally-situated establishment on the main street in Arbroath and that was why we chose it. But I'm not sure we'd stay there again.

The main concerns are some customer-unfriendly practices which, when brought up with the manager, revealed some pretty customer-unfriendly attitudes.

You might think that in the second decade of the 21st century anywhere charging £70 per night, a sum which after two or three nights would quickly stack up into something quite significant, would accept card payments. Further, you might think that, having booked Blairdene online through a tourist accommodation website and paid a deposit electronically using your card, such payment methods would not prove problematic at the establishment itself. You might also feel that, having been required to fill out a checking-in card on arrival which contains a question about your intended method of payment and you circled the option clearly indicated as "credit card", a selection which provoked no comment at all from the staff at the time, you'd be within your rights to proffer your credit card on departure. But apparently you'd be wrong. And apparently you'd be being unreasonable to have made any of those assumptions, because, as the manager made very clear, in her view we ought to have expected a "small" place like this to demand payment by cash or cheque only. And apparently too the checking-in card was obviously not designed by them and so it's not their fault if you wrongly conclude from the questions on it that they require you to answer that it might in any way reflect their own policies and practices.

You might also feel that having read the breakfast menu card in your bedroom, and decided to have an Arbroath Smokie (so that you wouldn't have one the night before, in anticipation of sampling the local delicacy in the morning), you'd be within your rights asking or one at breakfast. But again you'd apparently be wrong. Apparently the menu card relates only to the daytime cafeteria service that, being on the main shopping street, Blairdene provides in a first-floor room to walk-in customers and you've apparently made another unreasonable assumption, despite the menu being in your bedroom where you are staying as an overnight guest, that this might in any way be taken to imply that this describes the breakfast options that would be available to you.

You might also think that when reporting that neither of the bedside lights worked, and that when trying to adjust the lamp in one of them you found the glass was already broken and it cut your hand, you wouldn't have been the party in the wrong. But apparently, though it was 11.00 at night, you should have called the staff and it's therefore by implication your fault that you didn't have a functioning light beside your bed and that you injured yourself attempting to see why it wasn't working.

All in all, the Blairdene seems to us to belong to the sort of Scottish hospitality culture of legend, where the offer is never quite what it appears and the staff are trained in the "take it or leave it" school of customer service.

The hotel was clean and convenient and the rooms were warm. But as I have issues with hospitality that leaves me feeling irritated by questionable practices then being defended by very assertively-expressed bad attitudes from those in charge which are designed to make the customer feel that it's unreasonable to have had perfectly normal and straightforward expectations, I don't think we'll be recommending the Blairdene to anyone else.

Stayed October 2012, traveled as a couple
Helpful?
3 Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 16, 2012

We were welcomed to Blairdene at very short notice and offered a choice of two rooms. We took the larger room with en suite for £80, and it was comfortable, clean and well equipped with a generously sized bathroom, although it lacked those extra touches that I would expect from a room of this price, the little inessentials that make you feel that they've gone the extra mile. Nonetheless, the hostess was more than friendly and helpful and made sure we had all we needed. Bathroom floor was treacherously slippery after we'd taken our showers. Breakfast, served downstairs in the cafe, was delicious. There is no parking directly by the guesthouse as it is right on the pedestrianised high street (great central location). However, you can drive up to the front door for unloading (not sure if time-limits apply) and we were advised to park in a public car park 2 minutes' walk away. This car park is free overnight, but during the day I think again time restrictions may apply.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamapenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blairdene Guest House

Property: Blairdene Guest House
Address: 216 High Street, Arbroath DD11 1HY, Scotland
Location: United Kingdom > Scotland > Angus > Arbroath
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #12 of 22 B&Bs / Inns in Arbroath
Price Range (Based on Average Rates): $
Hotel Class:3 star — Blairdene Guest House 3*
Number of rooms: 7
Official Description (provided by the hotel):
Beautiful and charming guesthouse situated in the pedestrian precinct in Arbroath. Built in1734 with many original features including stained glass windows, ornate cornicing andwrought iron balustrade staircase. Seven rooms with luxurious beds, crisp white linen, flatscreen TVs, dressing tables and complimentary tea and coffee. Our shower rooms are modern and spacious with complimentary toiletries. Our full Scottish breakfast is highlyrecommended and will set you up for your day ahead. Continental breakfasts are alsoavailable. Early breakfasts and packed lunches are available on request. There is an abundance of shops, cafes, restaurants and theatres all on the doorstep. Theharbour, beach and cliffs are a short stroll away and the bus and train stations are a fiveminute walk. There are fine views of Arbroath Abbey from many of the bedrooms. We pride ourselves on giving our guests the best possible service at all times and will bemore than happy to help with your travel arrangements and sightseeing plans. A warmwelcome awaits you at Blairdene Guesthouse where we will do everything possible toensure you have a most enjoyable stay. Our Bistro cafe and courtyard garden centre are due to open May 2012. ... more   less 
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Also Known As:
Blairdene Guest House Arbroath, Scotland

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