I should have known from my initial contact with the hotel this was going to be an interesting visit! I called the Waterside at 2.15pm on Sunday and enquirer what dining options were available for the day, I was informed Carvery I asked if children under 2 dine free and was informed yes, i advised I would call back to book a table.. I agreed with my party of 3 adults and 2 children under 2 that this was acceptable and called back a few minutes later.... I was advised the Carvery ended at 2 pm - I then asked if bar meals were available to be advised that high teas then ala cart in the evening. I booked a table for my party for 5pm and requested 2 high chairs for the youngsters in the group.
We arrived at 4.45 and I approached reception and advised I had a booking for 5 at 5pm for high tea. I got a look from the receptionist as if I had addressed her in Swahili so I advised her I had a table for 3 adults and 2 children booked for 5pm... She advised our table was not ready and please take a seat... After ten minutes of chatter and watching the children play in an area reminiscent of a retirement home we realised that no one had come to take a drink order - lucky I had a couple of fruit shoots in my bag for the children.... At ten past 5 i enquirer if our table was ready and was advised there was an issue with high chairs and it wouldn't be long...
We were seated at 5.25. The high chairs provided left a lot to be desired - I could tell the staff member dealing with my party was cringing... Literally.
We ordered drinks and selected from the menu. Drinks were fine, food arrived timeously. Children's selections were chicken fillets and fish fingers with smiley faces. That is exactly what arrived. The fish fingers were cooked ok. The chicken however had been placed in a high heat resulting in black singing to the breadcrumbs... There was no veg served with the kids meals!!!
My plate arrived, house stew, I had ordered this with chips, it arrived with potatoes and an extra portion of chips... I tasted ok and the meat was just about acceptable but for a stew fell well below par... Such a fool proof dish especially commercially - ffs !!!!
Fish goujons my daughter in laws choice was bland dry & tasteless while my friend advised her food was nice but sure she was just being polite... I divided my veg between the 2 children because they are accustomed to a variety of food on a plate and would have questioned what was on thier plates... We were served toast, scones, pancakes, tea and coffee with a selection of home bakes in a peti four size which was quite nice and I think everyone enjoyed this part of the meal.
The owners of this chain, the Britannia Group need to sharpen up. I don't appreciate taking my family and friends as well as youngsters to a place that is held together by partially spoken English, slap dash customer service dog eaten carpets held together with duck tape and upholstery that lost its pile more than a decade ago and pay £5 for a child's meal consisting of smiley faces and an over cooked add on and totally dry - Where did you employ your chief... Pound world? I know you guys recently went down a star to 3 but from my experience on Sunday I wouldn't award you 1. And if this is front of house I would hate to see the bedrooms, let alone the behind scenes open only to staff. How long until Waterside inn becomes a shelter to the homeless of Peterhead and Fraserburgh same as bay view hotel, Caledonian hotel and the royal hotel in Peterhead and a bigger number in Fraserburgh
- Official Description (provided by the hotel):
- The Waterside Hotel is a purpose built hotel situated on the north east coast of Scotland, in one of the major fishing ports - Peterhead. Set in its own widespread gardens on the banks of the estuary of the River Ugie, the hotel offers breathtaking scenery and is conveniently located for Trump International Golf Links. ... more less
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- Also Known As:
- Swallow Waterside Hotel Peterhead
- Waterside Inn Peterhead
- Swallow Waterside Peterhead
- Britannia Waterside Hotel Peterhead, Scotland