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“Urgently needs attention.”

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Britannia Waterside Hotel
Ranked #6 of 7 Hotels in Peterhead
Banchory, United Kingdom
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Urgently needs attention.”
Reviewed March 8, 2014

Recently visited this hotel. Rather tired looking although some work seems to be ongoing .The executive room allocated was recently painted but needed a good dust. Found a sock from a previous visitor on the floor! Radiator was constantly on full due to spare part not having arrived. Got a change of room which was appreciated and rest of stay went not too badly.. Breakfast was mediocre and was cold by the time you started to eat. All in all a very overpriced room with breakfast.

Room Tip: Executive rooms although larger appear to be pricey.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HughM523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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413 reviews from our community

Traveler rating
    34
    78
    103
    87
    111
See reviews for
68
118
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 24, 2014

When entering the room there was a definite damp/musty smell and it was freezing cold (the radiator was turned off and about 3degrees outside). Turned on the radiator and when I had warmed up a bit I took off my shoes and thought the carpet is very cold or wet. Turned out to be wet. Went to reception and was offered another room and given the key. Went in to the new room to find this room was already occupied and someone on the bed watching TV (thank goodness they were only watching TV!!). Went back to reception and was offered another room - OK this time although the room was very old with worn carpet.
On my second visit I requested a ground floor room (difficulty with stairs and carrying luggage) but was put on the first floor! However this room was better condition than previously although the window faced a wall and an internal corridor used by other guests and staff - consequently had to keep the curtains closed and the lighting was quite dim.
Disappointing that Wi-Fi was not available in the rooms and had to sit in the lounge area to connect to internet.
Breakfast was mediocre quality but the breakfast tables set beautifully and the breakfast staff very attentive.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Peterhead hotels

Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 23, 2014

My friend and I have just returned home after one night B & B and evening meal, absolute bargain at £ 20 each including bottle of wine in room ( Groupon Voucher ) Don't know what others are complaining about hotel very clean, food good and generous portions, staff second to none ( especially Karen on reception ) nothing was too much trouble , okay maybe hotel needs a little tlc here and there but stayed in much much worse ! We will be back, don't let others opinion stop you visiting.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank selina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterhead, Scotland, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 15, 2014 via mobile

I often go to the waterside to attend their exercise classes, pool, to get treatments or to attend events. All of the above are brilliant and well worth the money. The staff are all lovely and helpful.

My main issues are the enterence to the waterside and the main areas in the hotel. The entrance is covered by pot holes that if u dont miss them could probably do damage to ur car!!
The main areas are all carpeted however the carpets are patched up by duck tape. This is everywhere. The place needs new carpets in all the main areas.

This used to be a lovely hotel, set in an idyllic location however minor issues noted above are ruining the hotel. Its needing TLC.

Stayed February 2014, traveled solo
Helpful?
Thank Dawn-Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 19, 2014

We stayed for 2 nights, dinner, B+B and were pleasantly surprised given the terrible reviews this hotel has received. We must have been allocated one of the newly refurbished rooms as there was nothing to moan about with regards to the bed, showers, views etc. Staff were friendly and accommodating, food was good, bed was comfy. Yes, the TV only had 5 channels, but that just meant we spent more time in the pool and sauna! (Both very nice.) We got a cheap deal on our stay, so not sure how much it would have cost us full price, but we got superb value for our money and left feeling a bit confused about all the harsh criticism from previous guests.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lm0rt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 10, 2014

i stayed here on business for 3 nights last week, my company payed £100 per night and i am glad i didnt pay for it i can tell you! i was sincerely disappointed in this place, it needs some serious refurbishment and a replacement of the chamber staff. All three nights i had to go to reception to ask for milk so i could have a cuppa - none was left in the room. The room itself did not feel clean, the toilet was hanging off the wall and there were marks and a hole in the wall behind the ancient TV set.

The TV has 5 channels so if you dont want to watch them then tough! The staff were helpful enough on the whole, if a little englishist at times.

Personally for the money i would recommend avoidance of this place in favour of a Premier Inn or similar - it'll cost about the same or less and you will have a better experience!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blackdog2k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troon
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 5, 2014

I have stayed in this hotel several times since I visit my daughter who lives in the area - and have a certain perverse affection for it.
But its faults are many, and improvements are - not forthcoming.
You have to enjoy strips of duct tape on the carpet leading to the main dining area. You must appreciate wallpaper peeling from walls in your room. Anticipate with relish breakfast produced from the mystery of some inner buffet which may have been harbouring the food for some time (in days gone by a fresh open buffet was provided). You must treasure rooms, some with views to adjacent walls, some with the constant melodic hum of the air conditioning unit, one with a black chandelier, and many with stained carpets.
Britannia continue to insist that this hotel is one of their priciest when their 'deals' are offered. They will similarly restrict the nights on offer - though few were staying when I visited.
The staff though have always been helpful, accommodating and friendly. And the pool was the warmest I have swam in. Good sauna and steam room too. Pity about the recently introduced £1 charge on towels.
From the hotel, I love the walk down the side of the River Ugie to the stretches of deserted golden sand. To the north, beyond the golf course, this wonderful deserted beach stretches on and on. Return to face the hotel refreshed.

Room Tip: Ask for a refurbished room
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Britannia Waterside Hotel

Property: Britannia Waterside Hotel
Address: Fraserburgh Road, Peterhead AB42 3BN, Scotland (Formerly Swallow Waterside Inn)
Location: United Kingdom > Scotland > Aberdeenshire > Peterhead
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Peterhead
Price Range (Based on Average Rates): $
Hotel Class:3 star — Britannia Waterside Hotel 3*
Number of rooms: 105
Official Description (provided by the hotel):
The Waterside Hotel is a purpose built hotel situated on the north east coast of Scotland, in one of the major fishing ports - Peterhead. Set in its own widespread gardens on the banks of the estuary of the River Ugie, the hotel offers breathtaking scenery and is conveniently located for Trump International Golf Links. ... more   less 
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Also Known As:
Swallow Waterside Hotel Peterhead
Waterside Inn Peterhead
Swallow Waterside Peterhead
Britannia Waterside Hotel Peterhead, Scotland

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