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“Really warm welcome shame about the rest”

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Banff Springs Hotel
Ranked #1 of 2 Hotels in Banff
Certificate of Excellence
Reviewed February 17, 2013 via mobile

Really friendly receptionist who was very enthusiastic at check in and very helpful unfortunately the night I stayed the service in the bar for food was very slow and to be honest the food very average for the price ...don't bother with the prawn cocktail , one of the poorest efforts I've seen .... Breakfast ok otherwise nothing that would make me rate it average .

  • Stayed: January 2013
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Thank Soliddoug1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffSpringsHotel, Owner at Banff Springs Hotel, responded to this reviewResponded February 19, 2013

Thank you for your recent review. I am slightly concerned that your experience seemed to fall short of our usually high standards. Please contact the hotel directly so we can discuss your stay at the hotel.
Kenneth West

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 - 371 of 466 reviews

Reviewed February 11, 2013

We spent two nights in the Banff Springs Hotel. The staff were very friendly and efficient. The room was very comfortable and cosy on a wild and windy night. The Hotel has an excellent view over the bay/beach. The food was excellent both for evening meal and breakfast. Would not hesitate to recommend to family or friends.

Room Tip: We stayed in the annexe which was very comfortable. The only down side was there was no direct acce...
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  • Stayed: February 2013, traveled on business
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Thank annetterobertson51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffSpringsHotel, Manager at Banff Springs Hotel, responded to this reviewResponded February 11, 2013

Thank you for your lovely review. I am delightled you enjoyed you stay and hope to see you again soon.
Maxine Riddoch

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Reviewed February 1, 2013 via mobile

Stayed here for 2 nights on business, looks as if it has been recently refurbished, room was immaculately clean, with a great bathroom with mains pressure shower. Room was well heated and had great views of the sea from the room window.

Breakfast was nice with a choice of help your self cereal, fruit and yogurt etc, and a cooked breakfast to order. Had to make your own toast even I you asked for scrambled eggs and toast........ But hey there are worse thing in the world.
Would defo recommend!

  • Stayed: February 2013
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Thank wullyfog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffSpringsHotel, Manager at Banff Springs Hotel, responded to this reviewResponded February 2, 2013

Thank you so much for your positive feedback and hopefully we will see you again soon.
Maxine Riddoch

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Reviewed January 30, 2013

An amazing hotel that is probably the most interesting and beautiful hotel I have ever stayed in. But it is super popular and as a result I rarely seemed to have any contact with the hotel staff and suspect that noone ever knew I was there. Still worth a stay or at least a trip inside of it to explore. Stayed at the Chateau Lake Louise and would recommend that over this place. Also better ski hill at Lake Louise than Sunshine.

  • Stayed: January 2013, traveled with family
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Thank Neil2507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffSpringsHotel, Manager at Banff Springs Hotel, responded to this reviewResponded February 2, 2013

Thank you for your feedback, think you have stayed in the Banff Springs in Canada. If you ever come to Scotland please look us up. Maxine Riddoch

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Reviewed January 22, 2013

Check-in was less than accommodating as I had requested a room with bath.The single room i had was the size of a box....as a regular single traveller its a much maligned trait although many hotels will willingly give a double if they are not busy.This was really poor; there was hardly any space in either bedroom or bathroom.
Ate in the bar which was very busy.Food was quite reasonable but bar service left much to be desired - i stood at the bar and received a cursory glance from the barperson who carried on writing and then 2-3 minutes later turned and said "can i get you something?"Nice to be ignored!!
Bed was comfy and i slept really well until the music woke me and kept me awake until it finished.Then residents in the next couple of rooms were up talking until well past 3.00 a.m. - the walls are wafferthin and sleep was out of the question by now.
Breakfast was a charred omlette and that just about put the icing on a poor stay!!

Room Tip: Try to avoid a room over the disco!
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  • Stayed: January 2013, traveled solo
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2  Thank morchwestport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffSpringsHotel, Manager at Banff Springs Hotel, responded to this reviewResponded January 24, 2013

Thank you for your comments we are extremely disappointed that your experience did not meet your expectations. We at the Banff Springs are committed to customer satisfaction and continuous improvement. I will contact you directly to discuss your concerns.

Maxine Riddoch
Duty Manager

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Reviewed January 20, 2013

We stayed here on Christmas night as we were visiting relations for lunch at their home and did not want to drive home and I can honestly say that this hotel is a credit to the British hospitality industry. I only wish that all hotels were more like this.

  • Stayed: December 2012, traveled as a couple
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Thank edward b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffSpringsHotel, Manager at Banff Springs Hotel, responded to this reviewResponded February 2, 2013

I am so glad that you enjoyed your stay, and look forward to hopefully seeing you again.
Maxine Riddoch

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Reviewed January 13, 2013

On arriving at this picturesque hotel, we found the staff to be very friendly and welcoming! Maxine, the receptionist, goes out of her way to help you, and make you feel like your amongst friends! The room was gorgeous, clean & fresh, with a beautiful vista of the North Sea & Bay below... The service in the restaurant couldnt be faulted and the food was delicious, plentiful and of a very high standard! This hotel ranks amongst the best we have stayed in! We already look forward to our next visit!! Highly recommended !! x

Room Tip: ask for an executive room, they all look over the bay :) x
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  • Stayed: January 2013, traveled as a couple
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Thank LouCarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Springs Hotel

Address: 8 Golden Knowes Road, Banff AB45 2JE, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Banff
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Banff
Price Range: $99 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Springs Hotel 3*
Number of rooms: 36
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Also Known As:
Banff Springs Hotel Scotland

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