First visit to The Chester with family to celebrate our Silver Wedding anniversary - Restaurant ambience was great - not too hot not too cold, lighting, table spacing and music all just right. given a very good instead of excellent as 2 of our party are Lactose intolerant (which we had notified before arrival) disappointed that our waitress seemed unable to grasp this.. when ordered 2 x lobster grilled with olive oil & garlic instead of butter as lactose intolerant managed to translate that somehow to the kitchen as 1 lobster with olive oil & garlic and one with butter , olive oil & garlic - if we had not questioned and assumed one of our party would have been extremely ill!! subsequently one member had to wait while another lobster was done...felt there was a wee bit of run and hide at this point from the staff... the sensible thing which we suggested was bringing another plate so the lactose free lobster could be shared between my daughters while the new one was cooking. with food intolerances becoming ever more common a hotel of this standard should not be making mistakes like this.
The same waitress though pleasant seemed very lacking in knowledge of most of the dishes on the menu - we several times had to ask her to go and check as opposed to saying " I don't think so or I don't know" even adding cream to 2 requested black coffees with tia maria - she had served us all night how many times do you have to say lactose intolerant....
that aside it did not spoil our lovely evening - food and wine were excellent - could not have faulted it but Chester to keep your 5 star status you need to train all your staff to the same level.
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- Also Known As:
- Simpsons Aberdeen
- The Chester Hotel Aberdeen, Scotland