Like the previous reviewer, I also experienced terrible service from Norwood when it came to arranging my wedding.
Initially, I had arranged to see the Norwood wedding-planner to discuss my requirements and be shown the facilities. When myself and fiance arrived at the agreed time, we were told the wedding-planner had left for the day! The duty manager had to show us the facilities but could not provide any details re. the wedding services. We had to therefore make another appointment to see the wedding-planner. Arrived for the second time to be told that the wedding-planner had left early - no notice given! Eventually we decided on the Norwood because we loved the venue and arranged to pay our £500 deposit.
Due to a change in circumstannces, I decided to get married overseas very recently. My initial wedding date was for end of May 2009. I knew that there was a possibility that I could lose my deposit altogether but thought that as I was giving quite a lot of notice and that this was a popular time to get hitched, the Norwwod would at least consider a partial refund. However, when I phoned them to cancel, the events planner was extremely blunt, verging on rude, and told me in no uncertain terms that my cancellation was to be in writing and that I would not receive any refund whatsoever. I know that this was a contractual agreement but I also klnow that the Norwood will have no problem booking another event for that date. It makes me wonder how they can justify keeping my full deposit!
From my experience, I am glad that I did not get married at the Norwood - I hate to think how my big day could have been spoiled due to their appalling customer service! I would advise anybody not to fall for the venue like I did, but to make sure you trust that the staff will ensure you have the best day of your life!
- Official Description (provided by the hotel):
- Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more less
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- Also Known As:
- Norwood Hall Aberdeen
- Hotel Norwood Hall
- Macdonald Hotels Aberdeen, Scotland