We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wedding Palaver!”
Review of Macdonald Hotels

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Macdonald Hotels
Ranked #19 of 65 Hotels in Aberdeen
Certificate of Excellence
Reviewed August 25, 2008

Like the previous reviewer, I also experienced terrible service from Norwood when it came to arranging my wedding.

Initially, I had arranged to see the Norwood wedding-planner to discuss my requirements and be shown the facilities. When myself and fiance arrived at the agreed time, we were told the wedding-planner had left for the day! The duty manager had to show us the facilities but could not provide any details re. the wedding services. We had to therefore make another appointment to see the wedding-planner. Arrived for the second time to be told that the wedding-planner had left early - no notice given! Eventually we decided on the Norwood because we loved the venue and arranged to pay our £500 deposit.

Due to a change in circumstannces, I decided to get married overseas very recently. My initial wedding date was for end of May 2009. I knew that there was a possibility that I could lose my deposit altogether but thought that as I was giving quite a lot of notice and that this was a popular time to get hitched, the Norwwod would at least consider a partial refund. However, when I phoned them to cancel, the events planner was extremely blunt, verging on rude, and told me in no uncertain terms that my cancellation was to be in writing and that I would not receive any refund whatsoever. I know that this was a contractual agreement but I also klnow that the Norwood will have no problem booking another event for that date. It makes me wonder how they can justify keeping my full deposit!

From my experience, I am glad that I did not get married at the Norwood - I hate to think how my big day could have been spoiled due to their appalling customer service! I would advise anybody not to fall for the venue like I did, but to make sure you trust that the staff will ensure you have the best day of your life!

  • Stayed: August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank ClaraScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (676)
Traveler rating
Traveler type
Time of year
Language

646 - 652 of 676 reviews

Reviewed July 31, 2008

This is a slighty different situation, but I am currently organising my wedding and used this site for ideas for venues. I' ve always thought that the Norwood Hall was a lovely venue, and certainly in years gone by it's had a great reputation for functions. However, my parents popped in to ask for a brochure last week, and were treated with complete indifference, then I called on Monday to see about arranging a viewing of the facilities. It's now Thursday, and no-one has called me back. I don't live in Aberdeen, and so can only really manage a weekend, or a Friday night (at a push), but when I explained this, the wedding co-ordinator was very huffy with me and treated me like I was being extremely awkward and causing major problems. She was supposed to call me back on Monday afternoon with a time (I said I'd move other appointments if necessary), but I've heard nothing since.

I'm really shocked at the service - having worked for many years in the wedding industry myself, I know when a bride is being awkward, and asking if it would be possible to see the facilities so that I can spend a good few thousand pounds in their hotel is certainly not a difficult request! What makes it even more negative for the Norwood Hall is that all the other hotels I have contacted have been extremely accomodating - one is even setting up a section of their function room on Sunday for me so that I can visualise what it would look like! And no-one else seems to think that only being available on a weekend is a problem...in fact, it appears to be quite normal.

Very poor show from Norwood Hall; I know a few couples who are getting married, and I'd certainly never recommend they even bother calling getting in touch.

Stayed: July 2008, traveled on business
1  Thank VHhill1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2008

Was our first time in this hotel and it was very nice. Rooms are large, well appointed and very traditionally decortated.

Friendly staff - old part of the buildin where we were was like a set from Hogwarts in Harry Potter.

Rooms look like they have been recently re-decoreated wth new flatscreen tvs etc.

  • Stayed: June 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank travisdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2008

  • Stayed: May 2008, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank Pavarroti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2008

  • Stayed: March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank Elrainia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2007

  • Stayed: July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank FlashScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2007

  • Stayed: June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank auric1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Aberdeen hotels
1.2 mi away
Mercure Aberdeen Ardoe House Hotel and Spa
1.7 mi away
Malmaison Aberdeen
Malmaison Aberdeen
#12 of 65 in Aberdeen
1,204 reviews
1.1 mi away
Palm Court Hotel
Palm Court Hotel
#13 of 65 in Aberdeen
885 reviews
Show Prices
Show Prices
Show Prices
2.7 mi away
Jurys Inn Aberdeen
Jurys Inn Aberdeen
#8 of 65 in Aberdeen
2,163 reviews
2.9 mi away
Hilton Garden Inn Aberdeen City Centre
2.7 mi away
Mercure Aberdeen Caledonian Hotel
Show Prices
Show Prices
Show Prices

Been to Macdonald Hotels? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Macdonald Hotels

Address: Garthdee Road, Aberdeen AB15 9FX, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Aberdeen
Price Range: $92 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Hotels 4*
Number of rooms: 73
Official Description (provided by the hotel):
Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Cancelon, Hotwire, getaroom.com, HotelQuickly, TripOnline SA and Evoline ltd so you can book your Macdonald Hotels reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Norwood Hall Aberdeen
Hotel Norwood Hall
Macdonald Hotels Aberdeen, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing