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“Excellent !”
Review of Macdonald Hotels

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Macdonald Hotels
Ranked #16 of 65 Hotels in Aberdeen
Certificate of Excellence
Zurrieq, Malta
Level 5 Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent !”
Reviewed November 21, 2013

Was here for a buisness trip, From outside the hotel doesn't look like it's anything special but once inside it is beautiful, it has that very classical british feel to it. Room was very large with a huge flat screen tv, comfortable sofa, free internet and very modern highly finished bathroom. I would definately recommend. Bed was very comfortable and I had a very good sleep.

Food portions a bit on the small side, but quality was excellent. Bar prices slightly on the expensive side.

Room Tip: All rooms are very quite and generously sized
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, November 24, 2013
Dear Guest,

Thank you very kindly for your review.

We are pleased you enjoyed your stay here with us and are grateful to hear such positive reviews from regular business travellers.

Moving into next year we have plans in place to further improve the current high quality interior.

Once again thank you and we looking forward to receiving you in the near future.
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654 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
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English first
Forres, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 17, 2013

Just been fortunate to spend a weekend at The Norwood Hotel. Difficult to see how it is only 4star, should be much better by comparison to other 4star hotels we have stayed in. It looks like a very old,possibly slightly run down place from the outside but appearances can be very deceptive. It is certainly not plush marble everywher, which would ruin such an old building. Once inside we just could not fault it. The rooms are a thing of beauty,very large(we had a super king size bed). Superb bathroom with accessories for bathing,bath robes etc etc.The staff are so polite,friendly,welcoming and knowledgeable. We stayed B&B only but the restaurant was excellent and the breakfast lay out was very impressive. The service was quite exrtraordinary,never seen the like before,even in Italian 4star places Well done all ar Norwood and thank you from Stan & Rosemary Boys

Room Tip: Can not add to the comments. It is a very quiet Hotel whichever side or floor you select. It really...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rosemary86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, November 21, 2013
Dear Stan & Rosemary Boys,

Thank you very kindly for your review. We are very happy you like the building because we really love the character. The environment produces a sense of warmth and classic elegance while the high standard of our restaurant gives you the necessary modernity that our guests appreciate.

We are always working to improve the standard of service. Our team are real customer service people and know how to deliver today's expectations.

We look forward to having you back here with us soon and recommend giving us a call to discuss our Dinner, Bed & Breakfast packages.

Thank you.
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Aberdeenshire
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 14, 2013

We recently held our wedding and reception here (27th October) and from start to finish we could not fault Norwood hall. We booked our wedding back in January and from the very first contact the staff could not be more helpful, friendly or polite. The hotel itself is gorgeous, set in lovely grounds yet still very close to the centre of Aberdeen, the open fires add to the very welcoming feel , particularly nice this time of the year.
The wedding day itself ran like clockwork, very well organised throughout ,all staff worked very hard to make our day special, a massive thanks to Jill and Chris in particular, Jill even came in on her day off just to check everything was going ok and congratulate us, a much appreciated gesture. Chris kept the whole day running smoothly , very professional and ensured everything was done on time which put us at ease. The Pitfodels suite makes an excellent wedding venue, for the ceremony, meal and evening receptions , being transformed each time into a totally different looking room! The whole day flowed very well and the layout of the hotel is perfect for this, guests happily waiting in the reception bar area while the main room was turned around, which didn't take long.
The wedding meal was excellent as were the breakfasts and all our guests seemed to agree!
Another very nice touch is that we were given a room the day before the wedding to store our flowers, boxes of favours, props for the room etc, the day after the wedding we were able to collect all our belongings which had been carefully returned to the room.
We had several family members and friends stay the night of the wedding and all commented on the standard of the rooms and quality of the food.
Special thanks also to Santa who ran the hotel bar after the wedding had finished for putting up with a few guests so well!
The hotel is stunning inside and out and makes for perfect wedding photos, from the main entrance and trees outside to the grand staircase inside, we got some lovely wedding pics.

Very well done and thank you to all at Norwood for making our wedding day so special and memorable, although the hotel is a very popular wedding venue, we still felt very special and were all made to feel very welcome throughout our stay, we were just sorry we had to leave!
We would definately recommend Norwood hall to anyone as a perfect wedding venue, your day is is safe hands with their excellent team.
We can not wait to go back to Norwood and will definately return to stay for our 1st wedding anniversary!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kev_N_LouB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, General Manager at Macdonald Hotels, responded to this review, November 21, 2013
Thank you for taking the time to provide a review here following your special day.

We take great pride in the high level of service we provide to our wedding guests as we know only too well, just how much importance is placed on such an occasion. Both Jill and Chris are excellent planners and coordinators and work hard and efficiently to ensure the outcome is successful with unique and personal delivery.

Our team have a great deal of experience in this area and work very closely together to provide the communication, timing and efficiency required, all the while ensuring all individual needs are met to provide the "personal touch".

We are very pleased you were happy with our service and cannot thank you enough choosing Norwood Hall to hold your special wedding day.

We look forward to receiving you back on your anniversary.

Thank you and best wishes,

Margaret Fraser
General Manager - Norwood Hall Hotel
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Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 13, 2013 via mobile

Do not stay here!

Cleaning staff take no notice of 'Do not disturb' door hanger. Three times they went/came into my room. Told me it was 'policy'. A complete breach of trust and privacy.

Also, went to have a bedtime shower and the water had stopped working. Toilet would not refill either. Called down to reception, still not fixed after 1 1/2 hrs. Had to brush teeth with bottled water.

I have stayed at some bad hotels in my time, but this is completely unacceptable. I know I will never stay here again.

Stayed November 2013, traveled on business
Helpful?
2 Thank Aelver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, November 21, 2013
Dear Guest,

We apologise for the inconvenience of the situation with the hot water. This is one of those rare occasions when something like this happens beyond our control. This was rectified as quickly as possible taking a little under 2 hours. A letter was provided to all guests advising to come and see us at the reception to be reasonably compensated.

Regarding the do not disturb. We place a letter to our guests in the morning to contact us by 2pm for the following purpose:

"Please note that in the interest of Health, Safety and Well-being of our guests, it is a Monument Leisure policy for housekeeping to return and enter your room at 2pm to check on your welfare"

Any guest can let us know before 2pm if they do not wish to be disturbed after that time.
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Aberdeen, United Kingdom
1 review
Reviewed November 11, 2013 via mobile

My wife and I had our wedding reception at Norwood Hall back in November 2008 and as a treat we decided to go back for our 5th anniversary. On arrival we were greeted by the receptionist who knew it was our anniversary. We were allocated the suite we had for our wedding night. We had a fantastic champagne afternoon tea in the bar. Dinner in the restaurant was one of the nicest meals we have had in a long time. All the staff were very friendly and excellent at the jobs. It was great to enjoy the hotel and relax as our last visit was our wedding and was a bit hetic and didnt get to really enjoy the hotel. All in all a fantastic stay in a fabulous hotel. Would recommend it highly.

Stayed November 2013, traveled as a couple
Helpful?
Thank dazza276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, November 21, 2013
Dear Guest,

Thank you for taking the time to give us your review following your anniversary visit.

We are very pleased you returned to us for your anniversary and were only too happy to make your stay relaxed and enjoyable. We will always do what we can to place you in the same room as your wedding day so you can remember that special day you had with us.

We are also very happy our service was to the same expectation as your wedding day and hope you will return to us again one day in the future.

We wish you both the very best.
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Aberdeenshire, United Kingdom
Level 5 Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 2, 2013

My daughter's wedding last Sunday was handled very professionally and the attention to detail made our day. A special thanks to Chris for keeping us on schedule and always being in the background but available for any issues (not that there were any). I had family travelling from all over the country and they loved the venue, close enough to Aberdeen for those that didn't stay but far enough away to be quiet. A minor hiccup with my sister at check-in was dealt with professionally and resolved to everyon'e satisfaction.

Room Tip: No-one complained about any of the rooms, but all said theye were very large and comfortable
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, General Manager at Macdonald Hotels, responded to this review, November 21, 2013
Thank you for taking the time to provide a review here following your special day.

We take great pride in the high level of service we provide to our wedding guests as we know only too well, just how much importance is placed on such an occasion.

The reception are highly trained at finding solutions and responding quickly to a variety of situations that can occur and we are pleased this was rectified with minimal discomfort.

Our team have a great deal of experience the area of weddings and work very closely together to provide the communication, timing and efficiency required. We are always improving and are always coming up with new ideas to make things work better.

We are very pleased you were happy with our service and cannot thank you enough choosing Norwood Hall to hold your special wedding day.

Thank you and best wishes,

Margaret Fraser
General Manager - Norwood Hall Hotel
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scottish highlands
Level 6 Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 27, 2013

My daughter was married and had their reception here last week.If anyone is planning a wedding and reception in the north east here is the place to book.I am very fussy and have high standards and was terrified the hotel would not rise to my expectations.THEY surpassed them.I could not think of one complaint or even a wee niggle.The staff were perfect from when we stepped through the front door till we left the next day.They took total control in a very discreet and proffesional manner letting us relax and enjoy the day.The accomidation was perfect,the wedding meal was hot,perfectly presented and very tasty.all the staff were lovely and couldnt do enough for us and all our requests.Thank you norwood hotel for a fantastic experience.from a very fussy mother of the bride,

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bluelou60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, General Manager at Macdonald Hotels, responded to this review, October 29, 2013
Dear Guest,

Thank you for probably the best review any hotel out there could expect to receive. We are completely delighted to over meet your own high expectations for such an important occasion.

One of the key elements when helping our guests plan their wedding is that we really "listen". We work with you for what you want and use our contacts and exceptional team to deliver in catering for individual needs. Every wedding is unique and personal and our location on woodland grounds is idyllic.

Thank you once again for your very kind words.

Best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Macdonald Hotels

Property: Macdonald Hotels
Address: Garthdee Road, Aberdeen AB15 9FX, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Hotels 4*
Number of rooms: 73
Official Description (provided by the hotel):
Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more   less 
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Also Known As:
Norwood Hall Aberdeen
Hotel Norwood Hall
Macdonald Hotels Aberdeen, Scotland

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