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“Good for visiting Robert Gordon University”
Review of Macdonald Hotels

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Macdonald Hotels
Ranked #18 of 65 Hotels in Aberdeen
Certificate of Excellence
Market Harborough, England, United Kingdom
Level 5 Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Good for visiting Robert Gordon University”
Reviewed October 8, 2013

This is the nearest hotel to RGU - a 10 minute walk away, but is not easy to get to from Aberdeen Airport. There is a choice of a cross-country route, or in towards Aberdeen town centre and then out again for taxis, at a cost of about £25. In a pleasant country house setting in some not very extensive woodland. Staff are friendly and there are nice open fires on the go in the public areas. No wifi in rooms, just in public areas. Breakfast is hearty. Dinner quite expensive, and there are no other restaurants close by. Rooms are comfortable, though the TV in my room was tiny!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, October 24, 2013
Dear Guest,

Thank you for taking the time in reviewing us here.

Currently we have a number of rooms not receiving wifi that will be upgraded in due course. We do have another 63 rooms of our 73, all receiving strong signal including access in our public areas.

In addition to our AA Rosette awarded restaurant we do have the option of our resonably priced bar menu that can be enjoyed in our bar, library or delivered to the room.

Thank you for choosing Norwood Hall for your stay and we would look forward to your return again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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660 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (127)
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English first
1 review
Reviewed October 6, 2013

Just back from aberdeen after spending last few days with my son and his girlfriend, were we stayed at norwood hall hotel.one word sums it up amazing....from the warm welcome u receive to the great hospitality to the amazing rooms.everything was perfect.such friendly staff and nothing was too much for them.so thanks for a great time will return in the new year so keep them fires burning....julie and gary.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julieomg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, October 24, 2013
Dear Guest,

Thank you very much for your kind words.

As always we take great care to ensure our guests have a comfortable and enjoyable stay with us.

We are very pleased you enjoyed your time here and most certainly we will keep the cold out with our roaring fires at new year. We love the traditional fires.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 27, 2013

OK. If you get the cheaper deal from a web site you will get the cheaper rooms. Why cant the hotels be honest and upfront about this? What was disappointing though was that on arrival there was no hot water. The room was cold. There is no wi fi in the room.
At five this morning a fan went on and for the next two hours it sounded like a micro light was hovering about out side my window. Even shutting the window did not help.
I have another night here so will post if there is an improvement.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, October 27, 2013
Dear Guest,

Thank you for your review. Reading your comments it is clear you occupied one of our 10 Classic single room’s, these rooms are advertised on several third party websites in the special offer section. These rooms are the smallest of our 73 bedrooms and are situated at the back of the old house.

Due to location the hot water does take slightly longer to run through, the heating is individually controlled and I do apologise if the temperature control had not been adjusted prior to your arrival.

Free wifi is available in all other hotel bedrooms and in all public areas, work commences next week to install this service to the Classic bedrooms also.

In addition to 10 Classic single rooms the hotel offers 63 wonderful bedrooms including Executive, Junior Suites and Feature rooms, all of which can be viewed on our website.

If you are travelling back to Aberdeen in the future please call us directly at the hotel and we will be delighted to arrange the best available rate for you.
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1 review
Reviewed September 20, 2013

The hotel was very welcoming, the room are lovely and clean with lots of space. Recommend the room service food is excellent and a good price. The hotel setting is what makes the stay special the wooded area gives a sense of being in the country but still really close to the city, if you want somewhere calm and peaceful but still close to the city with lovely accommodation then I would recommend this hotel . We booked the hotel because out daughter moved into university, this was our second visit and not disappointed ,will be coming back again when we visit our daughter at university.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suffolkboy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, October 24, 2013
Dear Guest,

Thank you for your kind words.

We are always pleased to know when our guests are happy with our service as this is something we take great pride in.

Indeed we are very close to the town centre in our country setting and only a 10 minute walk from Robert Gordon University.

We look forward to your next visit with us.
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Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 19, 2013

My daughter, Carey,got married to Nicky at this hotel and my husband and I stayed here as part of the wedding party. Our room was spacious, spotless, well-equipped and full of character, with a lovely view over the hotel grounds. The staff who were involved in the wedding were courteous, helpful and efficient. Congratulations to the chef and catering staff for providing a wonderful meal. Only one negative - the bar prices. Astronomical! Hard to justify, really.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BabsCom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 4 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 17, 2013

Magnificent setting, splendid accommodation, good service and adequate food, but the bar prices! The profit margin on a bottle of Aberlour must be well over £100. For a native Aberdonian that had just a hint of profiteering.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dismayed990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NorwoodHall, Front Office Manager at Macdonald Hotels, responded to this review, October 24, 2013
Dear Guest,

Thank you for taking the time to review us.

We are pleased you enjoyed your weekend reunion with us here at Norwood Hall.

High standards of service, cleanliness and quality for our guests are very important to us and aim high in providing variety in our food and beverage with over 60 malt whiskies of quality ages to be enjoyed in our relaxed setting.

Thank you for your comments.
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Muscat, Oman
1 review
Reviewed September 16, 2013

we stayed in this hotel as part of the wedding party, the setting and surroundings were outstanding as was the room, the staff could not do enough for us, and deserve most of the accolades as far as my wife and i are concerned, the only bad comment i got from the other guests were the extremely high bar prices which, i must admit, was disproportionate to the brand of alcohol offered [£20 + for two large vodkas and tonic] and there were no shelters for smokers, fortunately not required as the weather was good, but again well done to the well organised and friendly staff and thanks for making our son's and daughter in laws special day, very special indeed

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cammy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Hotels

Property: Macdonald Hotels
Address: Garthdee Road, Aberdeen AB15 9FX, Scotland
Location: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Aberdeen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Macdonald Hotels 4*
Number of rooms: 73
Official Description (provided by the hotel):
Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more   less 
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Also Known As:
Norwood Hall Aberdeen
Hotel Norwood Hall
Macdonald Hotels Aberdeen, Scotland

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