I stayed recently and was extremely disappointed. On the first morning of my three day stay I had no hot water and despite me pursuing reception and housekeeping for an hour I was unable to access an alternative room or have the plumbing problem solved! When asked if was going to have to leave the hotel that morning with no shower or breakfast (as too much time has lapsed by now) I was told "Yes"! No offer of rom service delivery of even a piece of toast. I requested a change of room for the remainder of my stay which I was given but was made to feel they had done me a favour! The original room was classed as an executive double but in reality it was more like poor staff quarters! No wifi access or ability to be able to buy access - hardly what an executive requires! Food was overpriced and of mediocre quality too although food delivered via room service was of a better quality than I had in the restaurant.
Reflecting on my stay I submitted a complaint to the manager and also to MacDonald Hotels and I await a reply from either 3 weeks later! Poor service and proof that Aberdeen hotels are getting business regardless and not having to try in the slightest!
- Official Description (provided by the hotel):
- Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more less
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- Also Known As:
- Norwood Hall Aberdeen
- Hotel Norwood Hall
- Macdonald Hotels Aberdeen, Scotland